Hoffman Toyota

It was excellent service! I was in and out within a hour. Felipe was a great help!

Always a pleasant experience at Hoffman. Very Knowledgeable staff and an extremely clean waiting room.

Staff attentive and cordial. Video showing condition under hood helpful. Appreciated updates and careful fixes to remedy invasion of rodents!!

I wasn’t happy with my previous dealership but this one is great . They are very good at communicating and have top service

Several times, Hoffman Toyota has recommended services for my vehicle that had already been performed recently by their own service department. When I brought this to their attention, I was initially told that they could not see the previous service in the Toyota system. However, after I provided the specific date on which the work had been completed, they were able to locate the record and attributed the issue to the Toyota software. I understand the difference between recommending a service based on the vehicle’s mileage or age and specifically stating that a part appears never to have been replaced or a service never performed. When that statement is made about work that was previously completed—and paid for—at the same dealership, it raises serious concerns about the accuracy of the service records and, more importantly, whether the work was actually performed as documented. Even more concerning, I had both the front and rear brakes and rotors replaced at Hoffman Toyota less than three months ago. After the work was completed, I returned to the dealership twice because I was hearing a noise coming from the brakes. On both occasions, I was told that they could not identify anything wrong. After becoming increasingly frustrated with the unresolved issue, I took my vehicle to another repair shop for an independent evaluation. They identified several problems related to the brake installation: the brake pads had not been properly lubricated, the shims were loose, and the right rear inboard brake pad was binding inside the bracket. I then had to pay another repair shop to correct these issues despite having paid Hoffman Toyota for the original brake and rotor replacement less than three months earlier. I provided Hoffman Toyota with a copy of the invoice documenting the findings and the amount I paid to have the brake installation corrected. I was told that the matter would be discussed with a manager to determine what could be done. To date, however, I have not received a satisfactory resolution or even an acknowledgment or apology regarding the situation. I purchased my vehicle from Hoffman Toyota and have trusted the dealership with its service and maintenance for approximately nine and a half years. As a long-standing customer, I expected a much higher level of workmanship, accountability, and customer service. Unfortunately, these experiences have caused me to lose confidence and trust in Hoffman Toyota. I believe it is reasonable to expect the dealership to take responsibility when work performed by its service department requires correction by another repair facility, particularly after I returned twice to Hoffman Toyota and gave the service department the opportunity to identify and resolve the problem.

Ray, in the service department, is excellent, very communicative and thorough. I couldn’t be more happy with my last experience there. Anders has also been good, but did miss something that Ray brought to my attention. Otherwise, this review would be ⭐️⭐️⭐️⭐️⭐️

I rarely leave negative reviews, but my experience with Hoffman Toyota of West Simsbury was disappointing enough that I feel other buyers should know what happened. I purchased a BMW M440i for approximately $60,000 with about 25,000 miles. Before the sale, the dealership’s inspection paperwork (“iPacket”) indicated that an aftermarket Valvetronic exhaust valve issue had been repaired during its multi-point inspection, including the part number for the repair. Within the first week of ownership, it became clear the exhaust valve was not functioning properly. The mechanical valve was seized and would not open or close. I brought the vehicle back to the dealership, but they were unable to resolve the problem. During that visit I was provided with a Toyota Corolla as a loaner, which, while not the main issue, was quite a contrast after purchasing a performance BMW. Wanting an independent opinion, I paid for a diagnostic inspection from a reputable BMW specialist. They confirmed that the exhaust’s mechanical valve was frozen—a condition that would not have developed in just one week. I also contacted Valvetronic, the exhaust manufacturer, whose information supported my understanding of the issue. When I discussed these findings with the service manager, the conversation became extremely unprofessional. Rather than discussing the evidence or working toward a solution, I was told the exhaust had been working when I purchased the vehicle, I was accused of being dishonest, profanity was directed at me, and the call ended with the service manager hanging up on me. I then attempted to contact both the Sales Manager and the General Manager, leaving approximately 12 messages over time. Unfortunately, I never received a return phone call. What disappointed me most was not simply the mechanical issue—used cars can have problems. It was the complete lack of customer service, professionalism, empathy, and willingness to work toward a reasonable resolution. I wasn’t expecting perfection; I was expecting accountability and respectful treatment. My advice to prospective buyers is this: if you’re purchasing a non-Toyota vehicle from Hoffman Toyota, have it thoroughly inspected by an independent specialist before buying. More importantly, don’t assume you’ll receive responsive customer service after the sale if an issue arises. I hope the dealership uses this feedback as an opportunity to improve how it treats customers, because no customer should have an experience like this.

George was helpful in fixing an issue with one of the tires. I appreciated his honesty and guidance. Thank you!

Going on a road trip and brought it in to make sure it was ok. Mike found that the water pump was failing and recommended it be replaced. Mike Fuhr is as always the best - Thank you. I have trusted Hoffman for the last 25 years.

Hoffman Toyota is by far the best, most efficient, and eager-to-please dealership I've ever dealt with. The service manager, T.J., is by far the most accessible, capable, and fairest service manager I've come across in all my experience. His office door remained open the entire time I was in the dealership awaiting the replacement of the battery for my Camry Hybrid. Working directly under T.J. was Felipe, who demonstrated the utmost patience and consideration when dealing with me and my specific needs, answering all of my questions with total kindness and respect. It was a most pleasurable experience working with them both and I would highly recommend Hoffman Toyota to any and all Toyota devotees.