Hoffman Toyota

From start to finish the staff was outstanding on every level. Courteous, responsive and attentive all along the way. They really strive to assure the customer is totally satisfied. From Tyrrell to Julio, the experience was flawless and I will recommend this team and dealership to everyone.

I worked with Zach Hoffman, Jose Reivera, Jose Espinosa, and Jamal Alkatib and I've never been treated better by an entire organization, everyone involved in the transaction was top notch, gracious, and a true pleasure to work with. I've never recommended a car dealership before, but after the way I was treated by Zach and his team, We would definitely make the drive (we live an hour away) to buy again. We love our new Highlander, thanks guys!

Great experience and no pressure. I told them what I wanted my lease payment to be and my total out of pocket to be and they were able to meet my payment and offered me less out of pocket than what I put down last time. The experience was so positive my daughter went back with me the next day and leased a Toyota Camry XSE. She was leasing a Honda Accord. Both Jose River and Jose Espinosa worked great as a team for both me and my daughter and my daughter. Jose Espinosa kept crunching numbers while Jose Rivera kept bring up cars for us to look at and test drive. I am going back in 3 days to negotiate a lease for a friend of mine, they think I got great lease payments with very little out of pocket, their monthly payment is $153.00 / mo. higher than mine

My first experience with the service department was very positive and impressive. We had an issue needing their attention and the service department was extremely responsive to our concern. Their foreman - Nelson - is a real pro. We went for a test drive and Nelson excelled in customer care, technical knowledge, and diagnostic approach. I make these comments based on my personal experience managing people responsible for maintaining their own diagnostic and technical prowess. Rich Gadomski, Service Advisor, was especially great to work with and did not hesitate in addressing our concern. Rich provided timely, useful, and accurate feedback - what more could one ask for?

From the time we first met Jose Rivera a.k.a. "Rabbit" we knew he really liked his work. Jose is outgoing, helpful, and prepared to answer questions. He understood what we were looking for and helped us consider then eliminate various vehicle models. From the selection process through to vehicle delivery Jose demonstrated professionalism and attention to detail. I have already recommended Jose to a family member. Jose Espinosa was instrumental in our final decision making and worked very closely with us to close a deal with which we felt comfortable. Jose Espinosa is a true professional but more importantly for us - a real gentleman. Finalizing the deal at delivery was a pleasant experience thanks to Jamal Alkatib.

Very helpful sales and finance staff . Never felt pressured they did a fantastic job of explaining everything. Larry and mike did an excellent job, never expected to be driving the car home the same day. Thanks Heather, Larry and Mike.

Another wonderful experience! I just received my new 2015 Corolla this week. This is the 11th new car Julio Sosa has sold or leased my family. Yes, 11 new cars: 5 Camrys for my wife, 4 Corollas for me, 1 Highlander for one daughter and 1 Camry for our other daughter. The personal attention and the quality and care of Julio and all of the service staff at Hoffman is exceptional. We look forward to a continued positive experience.

Mike is a pleasure to deal with and makes all my car service issues a pleasant experience! He is very professional and goes above and beyond to make sure the customer is satisfied. I would highly recommend Hoffman Toyota for your service needs.

My experience was very good. Mike very clearly explained what was involved with the recall for the frame. He also went through the truck thoroughly and explained clearly what work needed to be done. He was very professional, courteous, and knew what he was doing and was very upfront with me. Plus my truck was washed and vacuumed!

My wife and I purchased a new Highlander and Tundra from Jose Rivera which we feel went well. That positive experience continued with the service department. Hoffman Toyota is an hour away from our home with closer dealerships available. From my wife's and mother's past negative experiences with their Rav4's at a local dealer, we decided to try Hoffman based on a recommendation. After the purchase, my Tundra had a slight interior rattle that I wanted to have looked at as I am very OCD with these types of things. I figured it would be a Warranty claim so why not try the local dealership again.... BIG mistake. They "couldn't duplicate" the issue, refused to go on a test drive with me so I can replicate it and even denied to look at videos I took of the issues. I called Jose and asked if he recommended working with anyone at Hoffman Service and he said Mike Fitzgerald was the guy to talk to and reached out to him to have Mike call me. I heard from Mike later that afternoon, whom was pleasant and listened to me vent about my past poor experience with the other dealer. He assured me I would not experience such behavior with Hoffman service and set me up with an appointment on a Thursday to bring my truck in and provide me with a loaner for as long as the repair would take. When I arrived Mike greeted me and introduced me to Nelson whom I went on a 20 min test drive with after he and Mike both reviewed my videos. While during the test drive the issue didn't occur (figures), Nelson still looked into it further, taking the truck on many test drives over the next 3-4 days. I heard from Mike on Monday and he stated Nelson believes he heard and resolved the rattle in the dash, but wanted to take the truck home that night to confirm the issue was resolved. The following morning Mike called me and said the truck is ready to be picked up and to stop by anytime. Tuesday afternoon I made the trip to Hoffman and Mike suggested I go for another ride with Nelson. We took the same 20 min. route and confirmed the rattle was indeed gone. Nelson explained along the way the amount of time and level of troubleshooting he spent on this issue. Having worked in automotive service in the past, I understand chasing down noises is not a fun job. Upon returning from the ride, Mike confirmed I was happy with results and assured me that I will always see the same level of service from them. I truly do believe that!