Reviews
Staff was professional and friendly- service done in a
Staff was professional and friendly- service done in a reasonable time- service advisor Marinda was helpful and efficient Service manager Rick explained to me what was involved in taking care of a problem on 2015 Camry was appreciated and I scheduled appointment to take care of it
Staff was professional and friendly- service done in a
Staff was professional and friendly- service done in a reasonable time- service advisor Marinda was helpful and efficient Service manager Rick explained to me what was involved in taking care of a problem on 2015 Camry was appreciated and I scheduled appointment to take care of it
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with us. Offering quality and efficient service is so important to us, and we are glad that Marinda and Rick provided you with nothing less. We hope that you continue to choose us for all of your future automotive needs!
Chris in the service department went the extra mile to
Chris in the service department went the extra mile to help me out. You are in good hands at Lia , especially if Chris is your service contact person. I’ll definitely go back for my service needs.
Chris in the service department went the extra mile to
Chris in the service department went the extra mile to help me out. You are in good hands at Lia , especially if Chris is your service contact person. I’ll definitely go back for my service needs.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us this positive review! Providing top-notch service is so important to us, and we are glad that Chris's efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Wishing you the safest of travels until we meet again!
My adviser Justin Cole always helps me get done what
My adviser Justin Cole always helps me get done what needs to get done, also gives me updates on all repairs
My adviser Justin Cole always helps me get done what
My adviser Justin Cole always helps me get done what needs to get done, also gives me updates on all repairs
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Wayne, thank you for rating our dealership. We are glad that Justin took great care of you and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Madision Demarco handled my service professionally,
Madision Demarco handled my service professionally, efficiently, with kindness and a sense of humor. My overall experience was a pleasure.
Madision Demarco handled my service professionally,
Madision Demarco handled my service professionally, efficiently, with kindness and a sense of humor. My overall experience was a pleasure.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your 5-star rating! We are so glad that Madison provided you with the quality care that you deserve. If there is ever anything more that we may help you with, please do not hesitate to reach out.
I brought my Toyota in for service and Art Palazzolo was
I brought my Toyota in for service and Art Palazzolo was my service manager. I can't say enough good things about the service I received. Art was very attentive, respectful, professional, and made sure to not just go through the motions of his job, but to make sure that the service was appropriate and affordable. Such a nice man. Very refreshing experience!
I brought my Toyota in for service and Art Palazzolo was
I brought my Toyota in for service and Art Palazzolo was my service manager. I can't say enough good things about the service I received. Art was very attentive, respectful, professional, and made sure to not just go through the motions of his job, but to make sure that the service was appropriate and affordable. Such a nice man. Very refreshing experience!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marian, thank you for leaving Art this wonderful review! Offering thorough and efficient service is so important to us, and we are glad that Art provided you with nothing less. It is our pleasure to serve you and your Toyota needs in any way possible. Please do not hesitate to let us know how we may be of further service to you.
Richard Grugan was my service advisor and they did a
Richard Grugan was my service advisor and they did a great job. They caught some brake work that was needed.
Richard Grugan was my service advisor and they did a
Richard Grugan was my service advisor and they did a great job. They caught some brake work that was needed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Celia, thanks for your positive feedback on the service and support provided to you by Richard! He's the consummate advocate for our clients and we're pleased to know how satisfied you were with this experience. See you next time!
I like this place, because the store is very clean.
I like this place, because the store is very clean. It feels very comfortable. The worker are very friendly.
I like this place, because the store is very clean.
I like this place, because the store is very clean. It feels very comfortable. The worker are very friendly.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're delighted to hear that, Nancy! Thank you for letting us know how pleased you've been with our efficient service team and comfy customer lounge. We wish you pleasant travels until we may be of service to you again.
Always have a great experience at Lia Toyota of Colonie.
Always have a great experience at Lia Toyota of Colonie. The automotive technicians have done great work and Rick Grugan has always been friendly. The dealership is clean and service is easy!
Always have a great experience at Lia Toyota of Colonie.
Always have a great experience at Lia Toyota of Colonie. The automotive technicians have done great work and Rick Grugan has always been friendly. The dealership is clean and service is easy!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That's great to hear! We're always striving to give our customers the best experience possible. Thanks for letting us know your service visit was convenient and straight-forward. See you next time!
It was great thank you so much for everything it was so
It was great thank you so much for everything it was so easy to drop off and service my car
It was great thank you so much for everything it was so
It was great thank you so much for everything it was so easy to drop off and service my car
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing what made this a great service visit, bwduggan! It is always our pleasure to ensure convenience and value when you place your trust in our team. We wish you the safest of travels until we see you next time.
My husband and I have been Lia Toyota customers for many
My husband and I have been Lia Toyota customers for many years. We've bought several cars from them over the years and have always been satisfied with their sales and service department. Recently we made an appointment with service writer Justin Cole regarding my 2017 Rav4 (which I bought from Lia Toyota) to address the battery bracket recall. I could not be happier dealing with Justin, as he pointed out to me and my husband very important services that we could actually see that needed our attention immediately. After getting the car back, we immediately saw the improvement in how it drove. THANK YOU JUSTIN COLE :).
My husband and I have been Lia Toyota customers for many
My husband and I have been Lia Toyota customers for many years. We've bought several cars from them over the years and have always been satisfied with their sales and service department. Recently we made an appointment with service writer Justin Cole regarding my 2017 Rav4 (which I bought from Lia Toyota) to address the battery bracket recall. I could not be happier dealing with Justin, as he pointed out to me and my husband very important services that we could actually see that needed our attention immediately. After getting the car back, we immediately saw the improvement in how it drove. THANK YOU JUSTIN COLE :).
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so happy your Rav4 is running like new after this visit! We're glad Just provided you with his utmost support and insight at this visit to improve the drivability. We look forward to making your next appointment just as superb.