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Nalley Toyota of Roswell

(1,868 reviews)
Visit Nalley Toyota of Roswell
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2018 consumer dealer award
View 3 awards
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (855) 237-8953 (855) 237-8953
Used (855) 237-8934 (855) 237-8934
Service (855) 237-8978 (855) 237-8978

Reviews

(1,868 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nalley Toyota of Roswell from DealerRater.

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A 151-Mile Journey Worth Every Second: Exceptional Car

A 151-Mile Journey Worth Every Second: Exceptional Car Buying at Nalley Toyota of Roswell After repeatedly disappointing service experiences in our local area, specifically in Scotsboro, AL. When my husband and I decided to purchase a new car, we decided to cast a wider net. We broadened our search to include a 200-mile radius, which led us 151 miles and a 2.5-hour drive away to Nalley Toyota of Roswell. Let me just say, the level of professionalism, genuine communication, and overall experience we received was far beyond what I could have ever hoped or imagined! Professionalism from the Start: We arrived at the dealership ready to pull the trigger on the gorgeous Toyota Camry XLE or XSE. We were immediately greeted by True Green, who was patient, hilarious, and an absolute pleasure to work with. He made us feel welcome and entirely at ease. After test driving the classy XLE, we headed inside to check out the sporty heavy metal/midnight black XSE. What happened next was completely unexpected. Setting right in front of True's desk was the stunning 2026 Toyota Crown. It was too gorgeous not to stop and look at! True (and my husband) knew instantly that the Camrys were a figment of the past. The moment I sat down in the Crown, it felt like THE car—my car. The Team Effort - Guidance and Transparency: Transitioning from a test drive to a potential purchase requires smooth logistics, and the team at Nalley Toyota of Roswell excelled here. Dennis Suber joined us, and he and Drew helped us navigate through general Q&A with incredible clarity. Never once did they pressure us or push us for a decision. Their focus remained entirely on ensuring we had all the information we needed to feel comfortable. Finally, we reached the pivotal point: meeting with the finance team. They masterfully crafted a contract that fit our exact needs AND meticulously covered every detail, answered numerous questions, and handled the process with genuine understanding and patience. It’s rare to leave a finance office feeling that level of trust and satisfaction. The combined effort of True Green, Dennis Suber, and the Financing Team made the purchasing experience fun, exceptional, and entirely stress-free. It was MORE than worth the 151 miles and 2.5-hour drive! If you are in the market for a vehicle and value an honest, professional, and world-class buying experience, go see the team at Nalley Toyota of Roswell! Overall Rating: 6/5

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Sales person Nichole was friendly and a pleasure to work

Sales person Nichole was friendly and a pleasure to work with. Finance representative Ryan was informative and helpful in getting it completed without trouble providing best terms.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, thanks so much for rating us so high! Be safe on the road!

Excellent salesperson.

Excellent salesperson. Great price. Great truck. The buying process was easy. Received a quote on-line. Low pressure sale.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great, smooth experience.

Great, smooth experience. No pushy salespeople, nice facility. Price was exactly what they quoted me. Very happy with my experience overall. I would recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We really appreciate this positive review! Thanks so much!

We had a wonderful experience at this dealership.

We had a wonderful experience at this dealership. The salesperson, JV, we worked with was extremely professional, patient, and truly played a big role in making our visit such a positive one. The facility itself was very clean and had a warm, welcoming atmosphere. Every employee we encountered was kind and pleasant to work with, which really added to the overall experience. We felt comfortable and well taken care of throughout the process. Highly recommended!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Alex & Jailah, we really appreciate this positive review! Thanks so much!

We had a wonderful experience at this dealership.

We had a wonderful experience at this dealership. The salesperson, JV, we worked with was extremely professional, patient, and truly played a big role in making our visit such a positive one. The facility itself was very clean and had a warm, welcoming atmosphere. Every employee we encountered was kind and pleasant to work with, which really added to the overall experience. We felt comfortable and well taken care of throughout the process. Highly recommended!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Dealership worked with me to try to make a mistake right.

Dealership worked with me to try to make a mistake right. Was told that a van I was planning to buy was AWD. Was planning to buy the van but discovered it was not AWD. They made a deal on another van on the lot that did have AWD.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!

Excellent service provided by Titus, Brandyn and Arnold

Excellent service provided by Titus, Brandyn and Arnold Harrison. You guys exceeded my expectations with the process of buying a car from Nalley Toyota Roswell.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Smooth process and a fair deal.

Smooth process and a fair deal. Everyone nice and friendly and an enjoyable car-buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I was totally satisfied with buying a car at Nalley

I was totally satisfied with buying a car at Nalley Toyota Roswell on September 26, 2025. The process actually exceeded my expectations and I recommend to anyone looking to buy a car to definitely try them first. Great job Titus, Brandyn and Arnold Harrison!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, thank you for your review! Happy motoring!