Gerald Jones Honda

Gerald Jones Honda and Mr.David Kitchen are the best. Professionalism, courteous and timelessness were A1 Plus.They made a difficult time pleasant.Thank You

My Advisor was awesome (Titus Williams) he would check on us and keep us in the loop with everything! Also the salesman that sold us my car helped my son n law find one and he wouldn’t stop working until he found what my son was looking for (Donald Ivy). My team rocks!!

Ryan, our service representative was amazing. Had a new battery in our car, replaced under warranty, in an hour. Best experience with a car dealer service department I’ve ever had.

tony was great to work with, he explained everything that needed to be done, even got my car washed, and answered all my questions in a manner that was easy to understand

I did not have an appointment, but that did not stop Ryan and Nick from getting my new tires put on. Thanks for being friendly and efficient.

The service (Lube, oil, and filter change) was friendly, timely, and efficient. The customer waiting area had complimentary coffee, your choice of style, and a pleasant environment.

As usual, I had a great service visit. Everyone is always friendly and knowledgeable. I waited for my car and it was ready before I was told it would be. Always grateful for the free car wash also.

I've never dealt with such unprofessional sales people in all my life. Had a deal all worked out over the internet with Bailey Walton (who did a really good job answering all my questions). Go in to seal the deal and it all goes sideways. First of all the salesman I've been dealing with (Mitchell Anderson), and made an appointment to see (after driving almost 2 hours) isn't available. "He's with another customer." Then why did I make an appointment?? Some other salesman comes along (Brandon) who really isn't a salesman but helps with internet sales. Nice enough guy, but straight up has no idea what he's doing. I tell him, "don't run my credit until I see the numbers on paper." He says, "no problem, I won't." Goes to the managers desk, *PING*, "Credit Karma says there has been a credit inquiry." Called him on his lie right there, he started to back-peddle, "Well I don't know what they do at the manager's desk." He then goes on to say "OK, you have 2 options." Why do I have 2 options, I've already negotiated the price?? "If you want the price you negotiated online it would be cash only. If you want 1.9% financing from Honda, then it will be an additional $1-2K". REALLY?? For what?? I already told them through online negotiations that I wasn't eligible for any rebates (military or college grad), so it's not like it's a rebate OR interest choice. In my opinion, there's really no other way to see this other than a good ol' con job! While it might be legal, in my books it's definitely not ethical. Gave Brandon a few choice words and walked out. Mitchell then appears out of nowhere and chases me to my car, "What happened? Why are you leaving?" Told him exactly why I was leaving. He stands there looking like someone just kicked his puppy as I drove away. Went to another Honda dealer the next weekend and it was a completely different experience. Matched the price I negotiated with Gerald Jones and got 1.9% with no problem. Told them what happened at this place, and let's just say, I feel I did absolutely the right thing by walking out. Avoid this place at all costs.

Three Vehicles later and I'm still a fan of Gerald Jones Honda! First was my 2016 Civic. Had back surgery and need something i little higher off the ground so I bought my 2017 Ridgeline! My Daughter moved back home from Tennessee. she needed a good vehicle she could trust so back to Gerald Jones we both went! She fell in love with a 2014 Volkswagen Jetta! It was in her price range and she still drives it today! Only one problem! It was to trust worthy! She drove it to Washington State and is still driving it! Who else can we think besides Gerald Jones? Mitchel Anderson!!! He made all three of these sales happen and if he's still there when I'm ready for another new vehicle HE will be my sales Person!

Thanks to Mitchell Anderson and Monty Smith made our truck buying experience both fun and informative. I love their professional attitude and their family friendliness! I definitely would recommend them. Also, thank you Michael Jennings for making the paperwork side of it less painful :)