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2018 consumer dealer award
View 2 awards
2018 consumer dealer award 2016 consumer dealer award

Reviews

(691 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gerald Jones Honda from DealerRater.

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Recall on Honda CR-V

Brought CR-V in for door actuator recall. They finished the repair ahead of the promised time and did a great job. They also advised me of possible service / maintenance issues coming up such as the need for brake relining. Overall, very happy with the service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Oil Change

Friendly service advisors and comfortable waiting area.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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CRV oil change

Don Ray always does a great job with the maintenance of our Honda vehicles. Just wish he would have applied a discount to this oil change. Otherwise, he is the best service manager I have dealt with at Gerald Jones Honda.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great dealership!

Great experience! The salesman was personable and informative. The entire buying process was simple and easy with absolutely no car salesman pressure!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Buying a new car at Gerald Jones Honda ,was unique

I had an exceptional salesman in Patrick Jones.He showed knowledge about the product,and a willingness too help in the process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Accord

Great car buying experience. The sales associate was very knowledgeable and took the time to explain every feature about the car. We took delivery the next day. The vehicle was detailed and full tank of gas. Have had several followup communications initiated by the staff. They really do appreciate the customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My honda

Everything went smooth and my car was ready in about an hour or so. Everybody was nice and courtesy. Then I was on my way home. Thanks everybody.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Oil Change Service

Went in for an oil change. They provided the service in less than an 1 1/2 hours. They were courteous and explained any upcoming service my vehicle may require.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Review of service

very friendly and professional. They were very accommodating and helpful. Provided me with rental car so I could shop while they performed my recall.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We enjoyed seeing you Susan - look forward to your next visit!!!

Maintenance Service

As always, our recent experience with Gerald Jones Honda was exceptional. We did not have an appointment but were told to bring the car and they would fit us in. We expected to wait hours but before I could shop til I dropped and spend lots of money, our car was ready! My husband was very appreciative! We are always treated like family at Gerald Jones Honda. We are a three Honda family! Thank you for your great services!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate your family Debra!!! Thanks for your business!!!