Reviews
Service advisor Frank West was very professional and
Service advisor Frank West was very professional and courteous. My Son is a student at Florida State University and the check engine light came on. Frank West was able to coordinate the repair with me and assisted in getting a shuttle to take my son back to FSU. He remained in contact throughout the repair, and the mechanic did a top-notch inspection and repair. I will be using this dealership exclusively for any future repairs.
Service advisor Frank West was very professional and
Service advisor Frank West was very professional and courteous. My Son is a student at Florida State University and the check engine light came on. Frank West was able to coordinate the repair with me and assisted in getting a shuttle to take my son back to FSU. He remained in contact throughout the repair, and the mechanic did a top-notch inspection and repair. I will be using this dealership exclusively for any future repairs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, thank you for taking the time to leave us this wonderful review! Our guest's safety and satisfaction are our top priorities, and we are glad that Frank took great care of your son and his automotive needs. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Heather and David was top nothing and stellar.
Heather and David was top nothing and stellar. Very customer forced and patient answered all questions with no pressure couldn't have asked for a better experience. Sincerely Johnny PEACOCK
Heather and David was top nothing and stellar.
Heather and David was top nothing and stellar. Very customer forced and patient answered all questions with no pressure couldn't have asked for a better experience. Sincerely Johnny PEACOCK
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, We appreciate you taking the time to write this great review. Painless and efficient visit are what we aim for, so it is pleasing to hear that Heather and David took such great care of you. Enjoy your new vehicle and we look forward to seeing you in the future.
They take advantage of senior citizens.
They take advantage of senior citizens. They have done nothing but lie to me and not repair my car like it's all in myind
They take advantage of senior citizens.
They take advantage of senior citizens. They have done nothing but lie to me and not repair my car like it's all in myind
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Priscilla, Thank you for taking the time to write this review. We are very sorry to hear that you had a bad experience at our dealership. We would like to speak to you in regards to this matter, please give us a call at our dealership and ask for the Manager. Thank you for your time and patience.
My car has been back in shop broke down 3 times.
My car has been back in shop broke down 3 times. They sorry. Donotuse. Warning
My car has been back in shop broke down 3 times.
My car has been back in shop broke down 3 times. They sorry. Donotuse. Warning
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for rating our dealership. We strive for 100% customer satisfaction and we are discouraged to hear of your negative experience. We would like the opportunity to learn more about your review and see how we can help. Please contact our dealership and ask for our Service Manager at your earliest convenience.
Asked about cars on the inventory and all sales cars
Asked about cars on the inventory and all sales cars could not be sold. Never really attempted to contact me to try and make sell. Bought one in Dothan and very happy with it
Asked about cars on the inventory and all sales cars
Asked about cars on the inventory and all sales cars could not be sold. Never really attempted to contact me to try and make sell. Bought one in Dothan and very happy with it
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello Jeff, thank you for your review. We are discouraged to hear of your negative experience with our dealership. If you would like to discuss your concerns further, please contact our dealership and ask for our Sales Manger.
Jasmine green and Danny were the absolute best sales
Jasmine green and Danny were the absolute best sales people I have ever dealt with.
Jasmine green and Danny were the absolute best sales
Jasmine green and Danny were the absolute best sales people I have ever dealt with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jackie, We appreciate you for leaving Jasmine and Danny this spectacular review! We are delighted to know that they are the best you have ever dealt with. We sincerely congratulate you on your new vehicle- behalf of the entire Werner Kia team!
My 2016 Kua Sorento SXL AWD V.
My 2016 Kua Sorento SXL AWD V.6L in excellent condition was serviced on 6.14.23 at your dealership. It was not recorded. I was rear ended & see my VIN report. I spent over 1500 in service on oil change, air filter, brake servicing & you did not record it?!!! Incompetence.
My 2016 Kua Sorento SXL AWD V.
My 2016 Kua Sorento SXL AWD V.6L in excellent condition was serviced on 6.14.23 at your dealership. It was not recorded. I was rear ended & see my VIN report. I spent over 1500 in service on oil change, air filter, brake servicing & you did not record it?!!! Incompetence.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Mags, Thank you for sharing your experience with us on your 2016 Kia Sorento SXL AWD V. We are very sorry to hear of your issues with your vehicle not being recorded in our system and we do apologize if we did miss such thing. We would welcome the opportunity to speak to you on your review. Please contact us at the dealership and ask for the Service Manager. They would be glad to help!
I recently had an amazing experience with Kia Werner in
I recently had an amazing experience with Kia Werner in Tallahassee, Florida, and I wanted to share my thoughts. Living in Panama City, I was initially concerned about the logistics of purchasing a vehicle from a different city. However, Werner made the entire process incredibly smooth and convenient. From the start, Leland was very responsive and attentive to my needs. I was able to handle everything over the phone and through email, which saved me a lot of time and hassle. The best part was that they even delivered my new vehicle directly to my home in Panama City. When the car arrived, Tyrique took the time to go through every detail with me, ensuring I understood all the features and functions. They also helped set up and personalize the vehicle to my preferences, which was a nice touch. Overall, I couldn't be happier with the service I received from Kia Werner. Their professionalism and dedication to customer satisfaction are truly commendable. If you're in the market for a new car, I highly recommend giving them a try!
I recently had an amazing experience with Kia Werner in
I recently had an amazing experience with Kia Werner in Tallahassee, Florida, and I wanted to share my thoughts. Living in Panama City, I was initially concerned about the logistics of purchasing a vehicle from a different city. However, Werner made the entire process incredibly smooth and convenient. From the start, Leland was very responsive and attentive to my needs. I was able to handle everything over the phone and through email, which saved me a lot of time and hassle. The best part was that they even delivered my new vehicle directly to my home in Panama City. When the car arrived, Tyrique took the time to go through every detail with me, ensuring I understood all the features and functions. They also helped set up and personalize the vehicle to my preferences, which was a nice touch. Overall, I couldn't be happier with the service I received from Kia Werner. Their professionalism and dedication to customer satisfaction are truly commendable. If you're in the market for a new car, I highly recommend giving them a try!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jessica, Providing impeccable service is so important to us here at Werner Kia and we are glad that Leland and Tyrique's efforts met your satisfaction and high recommendation! We are thrilled to know that they were very responsive, attentive to your needs and took the time to go through every detail with you. Congratulations on your new vehicle- behalf of the entire team!
This dealer advertise cars on sites on the internet for
This dealer advertise cars on sites on the internet for sale. But I'm guessing they really don't care about selling cars that they can't sit down with you, so they can nickel and dime you. I've made several attempts to buy a car. Two times online and once with a direct call o the dealer. All I received from the online inquiry was the usual, "thank you contacting us" mumbo jumbo. So I called the dealership and talked to someone, gave them all my info. They said someone will contact me, 4 days later. no one contacted me. I called again, now it's 2 days with no one calling. Totally ridiculous.
This dealer advertise cars on sites on the internet for
This dealer advertise cars on sites on the internet for sale. But I'm guessing they really don't care about selling cars that they can't sit down with you, so they can nickel and dime you. I've made several attempts to buy a car. Two times online and once with a direct call o the dealer. All I received from the online inquiry was the usual, "thank you contacting us" mumbo jumbo. So I called the dealership and talked to someone, gave them all my info. They said someone will contact me, 4 days later. no one contacted me. I called again, now it's 2 days with no one calling. Totally ridiculous.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for taking the time to write this review. We strive to serve each customer with top-notch customer service, so it is a surprise that we weren't able to provide you with the best services. We would love to serve you, if you feel like we haven't returned your calls, you can call at our dealership and ask for the Service Manager. If you have any further questions, feel free to contact us. Safe travels!
Excellent service , very knowledgeable, very courteous,
Excellent service , very knowledgeable, very courteous, very helpful, great customer service, great people to deal with
Excellent service , very knowledgeable, very courteous,
Excellent service , very knowledgeable, very courteous, very helpful, great customer service, great people to deal with
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Christopher, Thank you for leaving us this positive review! We are happy to know that our team was very knowledgeable, courteous, helpful and great to deal with. Please do not hesitate to let us know how we may be of further service to you. Congrats on your new vehicle- behalf of the entire Werner Kia team!