Reviews
My car-buying experience was smooth and easy.
My car-buying experience was smooth and easy. The whole staff, especially my sales representative Chad Dukes, were super helpful. I would recommend Werner Kia to anyone looking to get a car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
ABree, We greatly appreciate you for leaving Chad this stellar review and recommendation! We are honored to have had the opportunity to work with you and we are glad that Chad could provide you with top notch service. We are delighted to know that he was super helpful. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Werner Kia team!
I have bought 4 Kia Souls in town through the years, and
I have bought 4 Kia Souls in town through the years, and only with my last vehicle purchased have I had consistent issues with the service department. That's not to say that everyone at Warner Kia is a bad employee - I have had positive experiences. However, this is the first time that I have had a vehicle under warranty that required service beyond scheduled maintenance. Six months ago, my check engine light came on, and I immediately called to let them know, providing the P1028 code my code reader detected. I inquired about an appointment but was told they were too busy, and I would have to wait two months. Despite asking if it was safe to drive and being promised a callback from the service department, which never happened, I had to wait. After a couple of weeks with no response, I called again, only to receive the same promise of a callback that never materialized. Luckily, the check engine light went off, and I canceled the appointment, thinking it might have been a fluke. However, a month later, the light came back on and stayed on. When I called to schedule another appointment, I was given a three-month wait and the same "too busy" excuse. I explained the recurring P1028 code, but they seemed uninterested. As time passed, I noticed the light would come on when the weather warmed up and go off during cold snaps for a few days. Unfortunately, my appointment today has coincided with a cold snap, and the light was off. To my shock, they acted as if I had never reported the issue and claimed they couldn't help if the check engine light wasn't on, despite my repeated calls about the intermittent nature of the problem. No notes on my account referenced the times I called or my original canceled appointment. They questioned whether I had received a code at all and claimed their diagnostics showed no issues, asserting that every check engine light is stored in the car's computer. Furious, I suspected they were stalling until my warranty expired, which was only 500 miles away. If I was going to make up a code for free work, it surely wouldn't have been the thermostat code. I told them they were waiting for my warranty to run out, which is why I kept getting brushed off. I got my car and kept thinking about why I was getting the code and the check engine light was on, but it wasn't stored in the computer like the service department told me. Upon further research, I discovered that codes can sometimes be in a "pending" state, prompting technicians to clear them to see if they reappear. When I got home, I plugged in my code reader and, sure enough, the P1028 code was there. That leads me to believe that since the check engine light wasn’t on they didn’t even check the diagnostics. Initially, I thought I would never buy a Kia again. However, after speaking with Kia Corporate, who documented everything and assured me of recourse if the dealership's negligence caused issues, I realized the problem lies not with the Kia Soul itself, which is a solid, safe, and reliable car with a good price point, but with the culture at Warner Kia. While I will never purchase another vehicle from this dealership, I may give the one in Albany, GA, a try. In the future, I'm going to pay more attention to the ratings people give when they actually have an issue and are not getting scheduled maintenance or any recall from the company.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We deeply regret that your expectations were not met and we fell short in providing you with the service we aim for here at Werner Kia. We would like to make things right with you. Please call us at the dealership and ask for the Service Manager. Thank you!
I made two appointments with the dealership's service department because of a P1028 code and my check engine light being on. However, when I got there, no one knew what I was talking about. I did speak with the service manager (despite me making the appointments specifically for that issue) and he claimed my check engine light was never on because he said they would have seen the code. After months of going back and forth, with the service department essentially blowing me off, I let the service manager know I was furious. I feel like they were intentionally dragging their feet since we are close to the end of our warranty. The manager accused me of not trusting him (which I do not) and said if I couldn’t trust him then I could take my car elsewhere before abruptly ending the conversation. This entire experience has really shaken my trust in your service department. I have been a customer for 14 years with Kia. I realize Werner bought the franchise recently, but I can say with confidence this would have never had happened with the previous owners. I had called and explained the code multiple times, but now they insist on only helping when the check engine light is physically on. Why couldn't they just look at the stored code when I brought it in? I sent a photo of the P1028 code to corporate because when I got home and used my code reader the error code was still there. Kia corporate called the service department twice, that I know of, but didn't get a response despite leaving our case number. I went to O'Reilly's Auto Parts today after explaining my ordeal to a friend. They told me most parts stores will scan your car for free. Their staff was incredibly helpful, explaining that older code readers can sometimes detect stored codes better than newer ones after the check engine light goes off. The employee advised me to come back as soon as the light turns on again so they can get me a printout, noting this is a common issue they routinely assist with. O'Reilly's on Apalachee Parkway provided stellar service and helpful information that I never received from your dealership - and I wasn't even a paying customer there! It's shocking how much better their customer service was compared to a dealership I have had a long-term relationship with.
My vehicle gear shift was locked on my 2020 Telluride.
My vehicle gear shift was locked on my 2020 Telluride. The windows, door locks, trunk, wipers and several other components didn’t work. I took it in to determine the problem and after troubleshooting it was determined that rodents had damaged the harnesses. Mario Rodriquez and the Service Manager Steve was able to provide me a loaner while they made the necessary repairs. They were diligent in keeping me posted along the way. This is what real Customer Service is all about. Taking care of your customers and they will continue to patronize and promote your business to their family and friends. Thank you Mario and Steve. Ann Sherman
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are grateful for you leaving Mario and Steve this wonderful review! We are thrilled to hear that they took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that they provided you with a loaner while your vehicle was in service. Please drive safely and do not hesitate to let us know how we may be of further service to you.
I am giving 5 stars due to the excellent customer service
I am giving 5 stars due to the excellent customer service I received from Cornelius Thompson. He went above and beyond to make sure I was happy! As for the scheduling of appointments is absolutely ridiculous when it comes to the actual company not this franchise. They overbook the technicians especially for recalls and wait time is much longer than expected, at not fault to this dealership. As far as the customer lounge and outside appearance this dealership it could definitely benefit from some updates. The snacks, coffee and massage chairs are a nice treat when waiting!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Taylor, Thank you so much for leaving Cornelius this amazing review! We are glad to hear that Cornelius took exceptional care of you and your automotive needs. We are happy to know that he went above and beyond to make sure you were happy. Please do not hesitate to let us know how we may be of further service to you.
I go here for all my recall and basic maintenance for my
I go here for all my recall and basic maintenance for my Kia. I've had my car for 9 years and I get good service here.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mary, Thank you so much for leaving us this terrific review! We are glad to hear that our team took stellar care of you and your automotive needs. We appreciate your continued business with us here at Werner Kia for 9 years and you always get good service. We look forward to continue serving you and your future automotive needs for many more years to come.
Cornelius Thompson was a great help.
Cornelius Thompson was a great help. Didn’t take him long to get me in the system when I needed him most. Drove almost an hour to get there & he didn’t disappoint. Once again thank you Cornelius Thompson for all your hard work.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are grateful for you leaving Cornelius this stunning review! We are thrilled to hear that Cornelius took incredible care of you and could provide you with thorough and efficient service. We are pleased to know that he did not disappoint you and worked hard. Please drive safely and do not hesitate to let us know how we may be of further service to you.
Service was prompt and professional.
Service was prompt and professional. Was given an end time, which I appreciate, and it was done before then. Cornelius was very professional, and so far in the years that I have been dealing with Kia, I bought my first one brand new back in 2008 second one 2015 and third one 2021. Cornelius has given me the best service in all my years of dealing with Kia
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Howard, Providing impeccable and quality service is so important to us here at Werner Kia and we are glad that Cornelius's efforts could meet your satisfaction! We are thrilled to know that he was very professional and prompt. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.
The staff were very knowledgeable, friendly ,and
The staff were very knowledgeable, friendly ,and patient. Christian Ward was very helpful!!great salesman!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Kamera, We greatly appreciate you for leaving Christian this marvelous review! We are honored to have had the opportunity to work with you and we are glad that Christian could provide you with top notch service. We are delighted to know that he was very helpful, knowledgeable, friendly and patient. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Werner Kia team!
Very informative service members, Mario Rodriguez was a
Very informative service members, Mario Rodriguez was a great Service Advisor and kept me updated throughout the whole process.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Owen, Thank you so much for leaving Mario this fantastic review! We are glad to hear that Mario took amazing care of you and your automotive needs. We are happy to know that he was very informative and kept you updated on your vehicle. Please do not hesitate to let us know how we may be of further service to you.
I Love the service that I received at Werner Kia in
I Love the service that I received at Werner Kia in Tallahassee Fl and the advisor Cornelius Thompson was very friendly and professional.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Diquita, Providing quality and efficient service is so important to us here at Werner Kia and we are glad that Cornelius's efforts could meet your satisfaction! We are thrilled to know that he was very friendly and professional. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.