Van Bortel Ford

I purchased a 2013 Escape. The staff did a great job to explain the situation and assisted to provide me with a rental car.

I purchased a set of tires for my Fiesta and the service rep went way beyond expectations in finding the best price on the tires as well as applying all available credits and promotions to my service. An excellent experience that keeps me coming back to Van Bortel.

Chtistin is the reason I will surely be recommending Van Bortel to my friends and family. Throughout the entire process her focus was earning my business and ensuring I found everything I wanted through Van Bortel. She was extremely profession, attentive and genuinely concerned for the things that were important to me within the purchasing process. I knew I would find a fine product in my Ford F150 but Christin is the reason Van Bortel earned my business. I can not thank or recommend her enough.

Regular service on my 2011 Escape; oil change, tire rotation etc...

I was in for a inspection for my vehicle. It was a long wait. So Allen Hawkins fixed me up with a vehicle to try out because I'am going to purchase a vehicle soon.

We used fastlane service for nys inspection on our 2012 F150 was quick and courteous I don't think you could improve that part at all. Well done!

I replied to the second email with a lengthy request to please leave me alone!!!! I told you exactly what I liked and what I didn't. Are you listening? You are unrelenting in your requests for praise. We have purchased 2 cars from Van Borteland I would shop for a car from you, again. I will continue to use your service dept for my Fusion Hybrid especially while it is under warranty even though I am not thrilled with that dept.

Made the appointment got the day I wanted used a coupon saved some money got a ride home and back again, car was done when promised. What more can a person hope for. the service and employees are the best.

My only negative observation was that when I called to check on the status of needed service, I was told that I would get a call back. That call never came so when I got there we waited a while for the car to be finished. The service person said the person who was supposed to call me back went home sick. It would probably be good practice to have someone checking the voice mails of absent employees. Otherwise-GREAT!!

Good service! Always helpful in asking if I have any concerns that they can help me with!