Prestige Imports

An excellent experience every time I utilize their service department. From Rosemarie (one of the best service advisors I had the opportunity to work with, over the years) and to their technical staff- the team work and individualized service are exemplary.

As always I received excellent service at Prestige. I wouldn’t consider going anywhere else. I recommend them highly.

Excellent Service on a timely basis. Courteous and friendly . Told me all of what transpired and when I should plan next service appointment

I have been coming to Prestige Dubaru for almost 20 years. I had my last Subaru Legacy Wagon (2005) for 17 years because the Service Center is that good. I felt they were honest and never pushed unnecessary repairs. For example, one of my light covers was cracked and I asked them to replace it. They called me later and said they had done a test to see if it was still water tight and it was, so they didn’t think I needed to replace it. Saved me a lot of money.

Great experience shopping and test driving with Anthony Schnatz. No high pressure sales tactics. Overall a great experience.

Excellent service. Clear and prompt communication . Easy access to loaner car . Friendly staff and smooth payment process Mark Chappaqua

Very accommodating and helpful. Easy to work with. Would definitely recommend. Rates are in line with other dealerships. They try hard to please.

The staff I interacted with were very rude from even before I brought my car in, and seemed to resent me asking about the details of my warranty, and were not forthcoming with any clarity on whether my issue may or may not be covered (even though I acknowledged that it would have to be diagnosed first). After bringing my car in, I received a text with a video describing a diagnosis that would almost certainly be covered by my Subaru Gold warranty. Shortly afterwards, I got a phone call informing me that I owed money for the diagnosis, which I understood to be covered by the warranty (with a deductible) . When I tried to ask for an explanation, I was met with hostility. I was transferred to another employee, who gave me an explanation that seemed to contradict the diagnosis video I received. While refusing to answer my questions, the staff accused me of refusing to pay, and told me to leave and never bring my car back. I was flabbergasted. When I asked for the write-up from my visit, they refused to provide it, even threatening to call the police if I didn't leave. I had to call to Subaru Corporate from inside the dealership before they acquiesced and gave me a copy of the paperwork from my visit. The write-up that they didn't want to show me completely contradicted the video that I received from the technician. Absolutely horrible experience.

We were pleased with the customer service and the concern by Rosemarie to solve the problem

Rosemarie and her team are really terrific. They always prove to be kind, respectful, courteous & patient.