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Rohrich Mazda

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (68 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (68 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Driving with confidence

My 2008 Mazda 5 has been by far the best vehicle I have ever owned! I believe that is largely in part to the outstanding customer service consistently delivered by the entire crew at Rohrich Mazda. Whether it is John H. scheduling my service visits or bringing me the news of what the mechanic finds to make sure that my family is safe, I feel confident and reassured I am such a believer I purchased another Mazda for my daughter, CX5. Keep up the great work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Going the Extra Mile

Had to have major repairs completed out of warranty on my 2008 CX-9. Service manager offered a loaner even though I did not ask. The repairs were completed that day, but I was allowed to keep the loaner overnight and pick up my car the next morning. In addition, the repairs came in several hundred dollars under the estimate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent customer lounge and great service

Very nice customer waiting area, free wifi, free coffee and danish, TV; periodic reports on status if things seem to be moving slow on your vehicle; excellent work. Only problem is that some parts costs are terribly high, as they are with all foreign made cars (Mazda), but that has nothing to do with the dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Experience at Rohrich Mazda

I had a great experience. They fixed what was broken and outlined other things that I should consider having repaired. Unlike other dealers that try to scare you into fixing a bunch of stuff immediately, these guys lay it all out for you and let you decide what you want to have fixed by them, and what items you may want to consider repairing in the near future. Not pushy or sneaky. I really appreciated the honesty and integrity in how these guys do business. I worked with John Haseleu. I'll be going back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Helpful and accommodating!

I recently had a stuck brake caliper pop up right before a long family road trip. Rohrich Mazda's service dep't was able to fit me in on short notice, and fixed the problem quickly and at no expense to me, despite my car being out of warranty. I've been a customer of Rohrich for several years, and I generally feel like they're the best game in town for Mazda owners.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service!

Recommended service clearly and the work performed in a timely manner. Service representatives were cordial and friendly. Service included a complementary car wash.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Supreme Service

I was involved in a 3 car accident, I was the first car. I brought my MX5 to be checked for damage. After my vehicle was checked, the brought me into the shop and the mechanic showed the underneath of my car while on the lift. Also, let me know I needed new tires (which I already knew since they are 5 yrs old) and let me know they have a tire sale next month. Great coffee bar, waiting room, TV and they washed my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Another great service experience

Just brought our 2014 CX-9 in for 25K oil change and service; nothing complicated, but appreciate how well Rohrich does the little things: kept to my appointment time, got me out when within time they estimated, and even remembered that since this was 5th oil change, it was free of charge - didn't need to remind them. The Wi-Fi in the customer lounge is reliable and lets me work while I wait. I was never the type to use dealer service before - and definitely not for something routine like oil change - but have changed my mind based on dealings with the gang at Rohrich Mazda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Service, Great Experience

Just purchased a new Mazda 3 Grand Touring at Rohrich Mazda and my experience was fantastic. Dale G.and the Rohrich Mazda Team made everything very easy and comfortable throughout the whole process. My followup service was outstanding too. Thanks for the Great Service and a Great Experience!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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great service

I love this place, every time I need to do a work on my car I take it to this place and they do a good job all the time, so satisfy and recommend them

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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