Awful sales tactics
Offered slightly less than payoff for my desirable trade-in, asked for sticker on the car I was considering. This predatory dealer was looking for maximum gross in a deal that should have happened smoothly. Months later that car is STILL on the lot at Three Rivers. My advice is: go anywhere but here. They're swinging for the fence on deals, hoping to get a buyer who is so emotionally involved they don't care how much it costs.
I looked at a 2015 Nissan Juke, loved the car. But the camera was broke off and the radio was not factory so you couldn’t use the back up system or the navigation system. It was replaced with a flat screen Sony! When asking the salesman he said that the previous owner had put it in himself! The camera, never mentioned the radio. So I gave them a check to hold the car. After talking to my brother who worked at Honda for 33 years wondered why it didn’t have a back up camera. And that was a standard feature for that year was wondering also why there was no backup camera and told me to call the dealer ship back and have them explained why or what happened to the camera! Pat the manager said the owner put the camera in himself which was a lie! I thought something felt funny because the salesman didn’t go over anything with me as far as how everything worked on the car! No I drove an hr to her there just for them to lie and waste my time! Pat said that year didn’t have s camera! Um yes they do every one of them for that year above 2013 is a standard feature. I want my money back and they are liars! Wanted me to buy that juke for 15,000 with no back camera that is stated in comments about that car. He said if I replace the camera will you buy it then? No because I don’t trust you now! I would not buy from them. They deserve NO STARS!
Run up the bill for unneeded service
Derrick was the service rep. Completely incompetent. Tried to run up price on everything. Stated there was a leak where none is present. Fluids were full. If a leak exists, why are the fluids full? I am on my third VW and have been happy at other dealers around Pittsburgh but live close to this one. I thought I would try them. Lesson learned, I will return to either Day-Appollo or Cochran. I will not go back to Three Rivers VW. If you get Derrick, turn and run
Incompetent Service Personnel
This dealership has a incompetent service department. I took wheels in under a wheel insurance claim and marked the insides "INSIDE" Since the tires are directional. Guess what they came back mounted wrong and the valve stem covers were missing. This is totally unacceptable, if there mechanics cant do this and they cant tighten wheels to manufacturer spec. Then what kindof work do they do on other things that are more critical like brakes or airbags. Think about this you are putting you life in the hands of a person that cant read "INSIDE"
Horrible experience here. More problems with my car after leaving for a simple service. The car is only 3 years old and should not have all these problems.
Very friendly dealership
A great buying experience at this dealership. Low pressure sales. Very friendly staff. I would definitely reccomend them.
exc buying experience
have purchased many cars over the years, but I have never had such a pleasant buying experience as I did from Three Rivers VW. Everyone from the salesman Seth to Ryan who did the paperwork was first class. I would strongly recommend this dealership if buying a new or used car. My son loves the Passat. Thank you Three Rivers!!!!
A+ used purchase
They made the buying process easy .... worked with me to get me the deal I wanted.
Polite and helpful.
Via telephone to my online inquiry, he was polite but not pushy. I haven't made up my mind yet but it was definitely refreshing.
We had went a few days earlier to purchasing our car and test drove it with Vince Luca, who was super nice and helpful and not pushy at all. We hadn't done much car shopping and decided to wait to see some other vehicles to make sure we wanted this specific vehicle. We went to several other dealerships, all with much much higher pricing for less, and even left a few angry at how horrible their people skills were! We ended up back a 3 Rivers, because not only were the cars there a better deal, and better quality, but Vince was the only salesman from all the dealerships that we actually felt cared about what we needed and wanted in a vehicle, and didn't want to just push what he wanted on us. So we ended up being able to buy the car we had test driven, at a great price, in record time (which included getting us financed), and driving it home that day. They were even so great as to hold our down payment check until our money came through! Vince went over all our car's new special features and made sure we knew the ins and outs before leaving, and Derrick told us about their service station for any future needs, so that we'd be completely satisfied and VW savvy! Just an overall great experience!