Derrick was the service rep. Completely incompetent. Tried to run up price on everything. Stated there was a leak where none is present. Fluids were... full. If a leak exists, why are the fluids full? I am on my third VW and have been happy at other dealers around Pittsburgh but live close to this one. I thought I would try them. Lesson learned, I will return to either Day-Appollo or Cochran. I will not go back to Three Rivers VW. If you get Derrick, turn and run
This dealership has a incompetent service department. I took wheels in under a wheel insurance claim and marked the insides "INSIDE" Since the... tires are directional. Guess what they came back mounted wrong and the valve stem covers were missing. This is totally unacceptable, if there mechanics cant do this and they cant tighten wheels to manufacturer spec. Then what kindof work do they do on other things that are more critical like brakes or airbags. Think about this you are putting you life in the hands of a person that cant read "INSIDE"
Horrible experience here. More problems with my car after leaving for a simple service. The car is only 3 years old and should not have all these problems.
A great buying experience at this dealership. Low pressure sales. Very friendly staff. I would definitely reccomend them.
have purchased many cars over the years, but I have never had such a pleasant buying experience as I did from Three Rivers VW. Everyone from the salesman... Seth to Ryan who did the paperwork was first class. I would strongly recommend this dealership if buying a new or used car. My son loves the Passat. Thank you Three Rivers!!!!
They made the buying process easy .... worked with me to get me the deal I wanted.
Via telephone to my online inquiry, he was polite but not pushy. I haven't made up my mind yet but it was definitely refreshing.
We had went a few days earlier to purchasing our car and test drove it with Vince Luca, who was super nice and helpful and not pushy at all. We hadn't... done much car shopping and decided to wait to see some other vehicles to make sure we wanted this specific vehicle. We went to several other dealerships, all with much much higher pricing for less, and even left a few angry at how horrible their people skills were! We ended up back a 3 Rivers, because not only were the cars there a better deal, and better quality, but Vince was the only salesman from all the dealerships that we actually felt cared about what we needed and wanted in a vehicle, and didn't want to just push what he wanted on us. So we ended up being able to buy the car we had test driven, at a great price, in record time (which included getting us financed), and driving it home that day. They were even so great as to hold our down payment check until our money came through! Vince went over all our car's new special features and made sure we knew the ins and outs before leaving, and Derrick told us about their service station for any future needs, so that we'd be completely satisfied and VW savvy! Just an overall great experience!
My experience was great. They make a good deal, are sensitive to your needs and cognizant of your time. Go see Vince, he will make you a fair deal - and... get you on the road.
I had difficulty in Atlanta finding a red GTI for my wife with a manual. The dealer here was reluctant to try to find and move the vehicle. I found the... exact car on the lot at Three Rivers. After working out the details over the phone and by e-mail I flew to Pittsburgh, walked into the dealership at 8:45 am and drove away in my new car at 10:05. All the paperwork was organized and the vehicle was prepped prior to my arrival and the deal I got paid for the trip! Great staff and very relaxed atmosphere...easiest car purchase I've ever had!