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Royal Automotive

(1,256 reviews)
Visit Royal Automotive
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–1:00pm
Sunday Closed Closed
2025 state dealer award
View 25 awards
2025 state dealer award 2025 state dealer award 2024 state dealer award 2024 state dealer award 2023 state dealer award 2023 state dealer award 2023 state dealer award 2022 state dealer award 2022 state dealer award 2022 state dealer award 2021 state dealer award 2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (855) 547-3728 (855) 547-3728
Used (855) 547-5723 (855) 547-5723
Service (855) 547-5490 (855) 547-5490

Reviews

(1,256 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Royal Automotive from DealerRater.

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I recently had to buy 2 vehicles in the last month. There...

I recently had to buy 2 vehicles in the last month. There was no comparison between the two dealerships I dealt with. Carter Ward and the Royal Automotive team made the purchase super easy while maintaining a top notch level of professionalism. This was truly a Great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I had the easiest experience buying a car that I have...

I had the easiest experience buying a car that I have ever had! Wonderful! Great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

This being my first car purchase, Carter made this...

This being my first car purchase, Carter made this process easier than I could have ever imagined. He was extremely knowledgeable, easy-going, kind, and treated me like family. I will always appreciate his help during this time and could not have asked for a better experience. Truly wonderful!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Carter Ward did a great job being prepared to get our...

Carter Ward did a great job being prepared to get our vehicle purchase transaction completed in a very timely manner. I had to visit Royal Automotive on my lunch break and Carter had me and my wife out of the dealership in 45 minutes with all the signed documents and keys in hand. He also communicated well leading up to the transaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

This is a very nice place with good people taking care of...

This is a very nice place with good people taking care of customers and making sure everyone gets good service. I would do business with them again if the opportunity arose.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Carter Ward was the ultimate professional and helped me...

Carter Ward was the ultimate professional and helped me find the right vehicle to meet my needs and specifications. Carter kept me in the loop throughout the entire process and promptly responded to any questions. Carter and the team at Royal took great care of me. Highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very responsive. Good inventory. Ask questions to find...

Very responsive. Good inventory. Ask questions to find out exactly what I needed and found the perfect car for me. Carter Ward made it easy to get my car. No pressure just made sure which car was best for my needs. One car had been a smoker's car which was greatly offensive to me but a very nice car. He asked me to sit in it as he knew I would not be happy with it later. Really took great care of us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Royal Automotive made the car buying experience enjoyable...

Royal Automotive made the car buying experience enjoyable and painless! If you are look for a well priced automobile and great customer service go to Royal Automotive!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Very disappointed with the sales department. Try to sell...

Very disappointed with the sales department. Try to sell me the 2022 Tiguan $3000 over invoice. Very dishonest action. Called The GM and will not reply my complaint. Stay away from this VW dealership. Fraudulent!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Andrew Head was very patient and efficient sales person....

Andrew Head was very patient and efficient sales person. He was very helpful and knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.