Reviews
Loved my new professional experience with Simon S.
Loved my new professional experience with Simon S. at West Houston Subaru. We were his 3rd sell that day and made him a Hero with sales. Honestly, he was our hero, as he took such fabulous care of us so close to closing time. Today, he scheduled me come in to explain all the features of the car with detailing and took time out of his sales day. He's the best! Sad that he is retiring soon, as we would love to continue to work for him for years to come.
Loved my new professional experience with Simon S.
Loved my new professional experience with Simon S. at West Houston Subaru. We were his 3rd sell that day and made him a Hero with sales. Honestly, he was our hero, as he took such fabulous care of us so close to closing time. Today, he scheduled me come in to explain all the features of the car with detailing and took time out of his sales day. He's the best! Sad that he is retiring soon, as we would love to continue to work for him for years to come.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Emily, we're happy you found our staff to be so supportive during your experience here at West Houston Subaru. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kindest regards, Steve Palmisano, GM
Sunroof did not open, there was some type of smoke coming
Sunroof did not open, there was some type of smoke coming from the exhaust which was coming through the ac, and they charged a big price for all of that to not work. Ridiculous. Didn’t even try to lower the price a bit like we asked and came back with the amount we did not ask for.
Sunroof did not open, there was some type of smoke coming
Sunroof did not open, there was some type of smoke coming from the exhaust which was coming through the ac, and they charged a big price for all of that to not work. Ridiculous. Didn’t even try to lower the price a bit like we asked and came back with the amount we did not ask for.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please contact our Manager at (281) 398-3300 so that we may ensure your experiences with our dealership are more pleasant moving forward. Kindest regards, Steve Palmisano, GM
Comfortable waiting area.
Comfortable waiting area. Quiet place to read a good book. Service completed in a little over an hour. Everything professional and good to go. Thanks, Bob Lapsley
Comfortable waiting area.
Comfortable waiting area. Quiet place to read a good book. Service completed in a little over an hour. Everything professional and good to go. Thanks, Bob Lapsley
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our car salesman did a great job of getting my husband
Our car salesman did a great job of getting my husband and I into a Subaru Crosstrek at a very good price with a monthly payment that we could live with. Thanks Steven W. for helping us purchase this car with ease.
Our car salesman did a great job of getting my husband
Our car salesman did a great job of getting my husband and I into a Subaru Crosstrek at a very good price with a monthly payment that we could live with. Thanks Steven W. for helping us purchase this car with ease.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Eric was incredibly cordial, professional, and helpful.
Eric was incredibly cordial, professional, and helpful. He's a great asset to your organization and is worth of a raise!
Eric was incredibly cordial, professional, and helpful.
Eric was incredibly cordial, professional, and helpful. He's a great asset to your organization and is worth of a raise!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bought my car from this dealership as it was the trusted
Bought my car from this dealership as it was the trusted service dealer for my 2017 Outback. The buying experience and the service experience on my 2024 Crosstrek could not be better. I had a small fender bender and used their body shop, Messaros, with an excellent outcome. Cannot be more pleased with their work!
Bought my car from this dealership as it was the trusted
Bought my car from this dealership as it was the trusted service dealer for my 2017 Outback. The buying experience and the service experience on my 2024 Crosstrek could not be better. I had a small fender bender and used their body shop, Messaros, with an excellent outcome. Cannot be more pleased with their work!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Yacoub Soleman is my favorite salesperson!
Yacoub Soleman is my favorite salesperson! He was helpful, kind, and very professional throughout the entire process. I really appreciated how easy he made everything. Highly recommend working with him!
Yacoub Soleman is my favorite salesperson!
Yacoub Soleman is my favorite salesperson! He was helpful, kind, and very professional throughout the entire process. I really appreciated how easy he made everything. Highly recommend working with him!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
RUN — don’t walk — AWAY from this place.
RUN — don’t walk — AWAY from this place. My car broke down 20 minutes after buying it. They broke multiple laws, reset the system to hide issues, and now refuse to reimburse the $308 tow for a car I barely even drove. Steve the manager is the king of gaslighting — rude, sarcastic, and more focused on deflecting blame than fixing their shady mess. They treated me like garbage after scamming me. This place is a lawsuit waiting to happen. DO NOT BUY FROM HERE.
RUN — don’t walk — AWAY from this place.
RUN — don’t walk — AWAY from this place. My car broke down 20 minutes after buying it. They broke multiple laws, reset the system to hide issues, and now refuse to reimburse the $308 tow for a car I barely even drove. Steve the manager is the king of gaslighting — rude, sarcastic, and more focused on deflecting blame than fixing their shady mess. They treated me like garbage after scamming me. This place is a lawsuit waiting to happen. DO NOT BUY FROM HERE.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
They took 3hrs to do oil change and rotate the tires
They took 3hrs to do oil change and rotate the tires seems like a long time. tom
They took 3hrs to do oil change and rotate the tires
They took 3hrs to do oil change and rotate the tires seems like a long time. tom
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Excellent Services and exceeded quality.
Excellent Services and exceeded quality. Greeting from the moment you walk in. Keeping you informed of all .
Excellent Services and exceeded quality.
Excellent Services and exceeded quality. Greeting from the moment you walk in. Keeping you informed of all .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair