Reviews
Tried to buy a used vehicle from them and since they were
Tried to buy a used vehicle from them and since they were out of town I wanted to negotiate a price before I spent my time traveling and gas money. They refused. I wanted a drive out price and made what I thought was a fair price based on my own market research. They then wanted to know how I arrived at my numbers and claimed that their research was much better than mine. Now to me that was an insult. I guess they don’t want customers that are informed, have cash and excellent credit scores. Will never do business with any 5 Star dealership
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello Bob, Your satisfaction means a lot to us here at Five Star Cadillac of Warner Robins and I would like a chance to speak with you about your interactions with our Sales Team regarding your inquiry about purchasing a pre-owned vehicle. Feedback is always important to us, as we are always looking for ways to improve. If you could, please email me your preferred contact information at your earliest convenience to further discuss this matter. Thank you, Terry Moore General Manager terry.moore@fivestaronline.net
bob.bloodworth@gmail.com is my best contact. the best way you can improve is not having your sales people not try to strong arm a customer into making a 200 mile round trip just to get a price. If your price is THE price and you aren’t going to budge, then just say so and I would have moved on. But being told we have to do that face to face to me was not acceptable. I found a dealer willing to negotiate over the phone that we were both happy with and paid him cash today.
Amanda was the sales lady and she did an excellent job.
Amanda was the sales lady and she did an excellent job. The lady in finance also did excellent. Actually the whole crew from beginning to end worked very well
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hi Charlie, thank you for your business and feedback! We are so glad that you had an excellent experience with our Sales Team at Five Star Cadillac of Warner Robins and we welcome you back anytime.
Thx
Review
The advisor was great. The service was great as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're so happy to read that our Service Team here at Five Star Cadillac of Warner Robins provided you with great service, Alexia. Thanks for your wonderful review, and we are always happy to help should you need it in the future.
Sales staff very courteous and knowledgeable.
Sales staff very courteous and knowledgeable. Sales manager Kelly Joan very nice to work with. Prices posted were lowest around
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for the awesome review! Its great to know that our Sales Team provided you with a courteous and knowledgeable experience that included the lowest prices around. If there is anything else that we can do for you, do not hesitate to contact us here at Five Star Cadillac of Warner Robins.
I recently had the pleasure of purchasing my dream car, a
I recently had the pleasure of purchasing my dream car, a 2023 Corvette, from Five Star Chevy Dealership and I couldn't be happier with my experience. From start to finish, the team at Five Star Chevy provided excellent service and made the entire process quick and hassle-free. Firstly, the staff were incredibly friendly and knowledgeable. They took the time to listen to my needs and preferences, and helped me find the perfect car for me. They were patient and never made me feel rushed or pressured to make a decision. Once I had made my decision, the process of purchasing the car was incredibly easy. The staff took care of all the paperwork and made sure everything was in order. I was able to drive off the lot in my new Corvette in no time at all. Overall, I would highly recommend Five Star Chevy Dealership to anyone in the market for a new car. The quality of their service is unmatched, and they truly go above and beyond to ensure that their customers are happy and satisfied. If you're looking for a dealership that is quick, efficient, and hassle-free, look no further than Five Star Chevy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very Satisfied with every experience I have had with 5
Very Satisfied with every experience I have had with 5 Star Chevrolet. Kevin was very easy to work with. This is the 3rd vehicle I have purchased from this dealership, and they always seem to be able to get me the vehicle I want at the price I want.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are honored you took the time to leave us a five-star review. It is excellent to know that our Sales Department was a pleasure to work with. We appreciate your repeated business and are pleased to learn that this is your 3rd vehicle purchased from Five Star Cadillac of Warner Robins. Your satisfaction means a lot to us, and we truly appreciate you choosing us for all of your automotive needs.
Everyone was so friendly and really took care of us.
Everyone was so friendly and really took care of us. David “Spanky” was able to work our deal quickly and get a price I was willing to pay.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Becky, thank you for this 5-star review of our friendly Sales Team here at Five Star Cadillac of Warner Robins. It is rewarding to see that you drove away with a deal you were satisfied with. Thank you for choosing us for your purchasing journey.
Terrible services both time I been there.
I bought my car in for service last Wednesday (June 7, 2023) and as of today Monday night, I can not reach anyone or no one called me. The lady who checked me in drove my car and felt and heard what I was having it service for. Five star ran a diagnostic test on it and want to charge me $200 and claim they did not found anything. I know something is wrong and you all want to get money and have not done anything. You claim if you all could keep my car some days, you would found out what was wrong with it but I been reaching out but no one can tell me anything but get smart with me telling me my advisor called in Friday and he doesn’t know anything and there were no one else I could speak to. Very unprofessional. I been calling daily.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brenda, Please know that we take your review seriously and would appreciate the chance to speak with you regarding the condition of your vehicle along with the details of the diagnostic test. At your own convenience, you can email me your preferred contact information and we will be in contact with you as soon as possible. Thank you. Best, Terry Moore General Manager terry.moore@fivestaronline.net
Spanky Harned has always been super and will buy next car
Spanky Harned has always been super and will buy next car again from him and dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are glad you enjoyed great customer service working with our Sales Team at Five Star Cadillac of Warner Robins. Thank you for your positive review and for trusting us with all of your purchasing needs. We are here if you need any further assistance.
Excellent customer service and sales professional.
Excellent customer service and sales professional. Covered all the options on our purchase 5 stars
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our team here at Five Star Cadillac of Warner Robins is proud to read that you had an excellent and professional experience with us. Please feel free to reach out if we can do anything else to assist you.