Volkswagen of Clarksville

I was told beforehand about what is necessary and was give a price for that. As always, courteous, friendly, effective. Thanks for continuously high quality customer service.

Over the weekend of Oct 4/5 an issue first came up with our VW Taos that required a tire repair. While we were dealing with that our VW Jetta was throwing a batter low warning. We dropped the Jetta off at key drop on Sunday and I received a call first thing Monday from Anthony that they would take a look at it. While they couldn?t get it done on Monday - since I didn?t even have an appointment, they were able to replace battery by 10a on Tuesday. At that point - I brought the Taos up to get Jetta and they were able to complete the repairs on the Taos that day as well. The customer service and care that John and Anthony provide at VW Clarksville is second to none. They are customer focused, communicate timely, work with me with or without an appointment and I wouldn?t take my cars anywhere else.

I believe the new texting format for customers to use to keep up with the status of their vehicle during service removes regular communication between the service department and customer. So if a service is in progress, there is no additional communication such as whether or not the vehicle will be ready for pick today or a week from now. Without a courtesy car, Customers are left wondering whether they should make transportation arrangements for a period of time.

I bought my car there and paid 2750 for the extended warranty on the drivetrain take it into the service department for a oil leak or burning oil issue and they claim it isn't covered on the warranty and will cost me 4700-12000 dollars out of pocket. I bought the car in May of 2025. It's been with them for a week now I have no car not a rental or anything from them. They also promised to fix small issues when I bought the car and neglected to do those things as well. They were supposed to contact me within 3 days and never did when I mentioned it they acted as though they had no idea what I was talking about. Horrible place to purchase a vehicle!! I DO NOT RECOMMEND AND WILL NEVER BUY FROM THEM AGAIN!

This place is fabulous! The Sales Service Depart., are outstanding! Haylee, John and Anthony have great Customer Service skills, attentive, very friendly, great listening skills, dedicated to the customer, and knowledgeable with everything. When I bring my vehicle in, they also pull my records up and advise what is needed as well as what I requested. This review is for Service only today.

Every time we go to Volkswagen of Clarksville, the process is smooth and easy. As soon as you walk in the door the staff are helpful and pleasant. They price their vehicles very reasonably. The service department is great. The technicians sent us a video with anything that they found on our vehicle to help us decide what to fix.

Fast and easy very informational. Nice people to deal with nice looking car very friendly staff car was nice and clean for the pick up after purchase

Great customer service from Kevin when Purchasing my car back in February of 25 and recently came into have my car serviced for oil and other things and the process was super smooth and was really neat to have tracker over everything they were doing for my car. John was very professional all the way through and made my experience easy and hassle free! Thanks for everything . I?ll be returning back for future oil changes and repairs if needed.

The repair was carried out expertly and exactly in the way it had been explained to me by the manager, Mr. John Bishop. He provided me with all he important details and was polite and courteous. Thank you very much.

Had the best experience with the Volkswagen Clarksville, Indiana service team. Staff did an excellent job from the moment I walked in, to finishing service.