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Butler Lexus (Butler Auto Group)

(1,388 reviews)
2025 state dealer award
View 10 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(1,388 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Butler Lexus (Butler Auto Group) from DealerRater.

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Outstanding service center.

Outstanding service center. Rod handled my car service. I was given clear information about what would be included and the cost. Everyone was courteous. Thank you! Excellent service center!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Service department is great Kayla does an excellent

Service department is great Kayla does an excellent job! Love the waiting area, always clean and neat.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Service depart is top notch.

Service depart is top notch. Clean and professional. I can really tell a difference of customer service after just a few minutes

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Alan was amazing.

Alan was amazing. I called to inquire about a new vehicle on his day off. He was quick to respond to any question or request. He was really easy to get along with and was not pushy.. They handled all of my paperwork quickly. Alan had a very caring and friendly demeanor. I drove 4.5 hours to pick up the car. When I arrived Alan was waiting at the door to greet me with a big smile. I will definately buy my next car at Butler Lexus. Thanks to all for the fantastic service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

From looking to buying Butler Lexus was the best

From looking to buying Butler Lexus was the best dealership I have purchased from. Price quoted while looking never changed. Assisted with getting the best interest rate. Highly recommend buying new or used vehicle here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The ease of setting an appointment was easy and fast.

The ease of setting an appointment was easy and fast. The service was great. Everything was explained up front. We are pleased with this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Love Butler Lexus Service

Always get great service and friendly accommodations. I have peace of mind knowing my vehicle is in good hands. Rod Love is an awesome service rep.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Love Butler Lexus Service

Always get great service and friendly accommodations. I have peace of mind knowing my vehicle is in good hands. Rod Love is an awesome service rep.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Experience

I recently had the pleasure of experiencing Butler Lexus car service for an oil change on my 2021 Lexus IS 300, and I must say it was truly exceptional. From the moment I arrived at their service center, I was greeted with professionalism and a warm welcome. The service advisors at Butler Lexus were knowledgeable and attentive, taking the time to listen to my concerns and answer all my questions. They understood the specific needs of my Lexus IS 300 and provided personalized recommendations for the oil change service. Overall, my experience with Butler Lexus Car Service for an oil change on my 2021 Lexus IS 300 was truly outstanding. The professionalism, expertise, and attention to detail displayed by their team left me feeling confident that my vehicle was in the best hands. I highly recommend Butler Lexus to any Lexus owner seeking exceptional car service that goes above and beyond expectations.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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All the staff is courteous & friendly.

All the staff is courteous & friendly. The facility is always nice & clean. I always feel important & never short-changed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.