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Butler Lexus (Butler Auto Group)

(1,388 reviews)
2025 state dealer award
View 10 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(1,388 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Butler Lexus (Butler Auto Group) from DealerRater.

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Superior

Always very friendly and knowledgeable on the service required on my car. The staff is nice and it never feels like someone is rushing you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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The people, the atmosphere attention to detail.

The people, the atmosphere attention to detail. There was not hassle to make a purchase, even though there were not a lot of vehicles the variety of choices was still there, the information about pricing, was very accurate, the information about how the vehicle operates was very helpful and the offer on maintenance plan was helpful. Mr. K. Campbell helped us a lot wasn’t trying to make a sale he was making sure we were satisfied. I would recommend this dealership and personally to anyone that wants a great vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Maintenance Service

The service team at Butler Lexus was very professional and courteous! I would definitely recommend them to anyone! I just happened to be on the job while trying to get my vehicle serviced and this is the first location I have visited that has individual offices you can close the door and have privacy while you wait.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Maintenance Service

The service team at Butler Lexus was very professional and courteous! I would definitely recommend them to anyone! I just happened to be on the job while trying to get my vehicle serviced and this is the first location I have visited that has individual offices you can close the door and have privacy while you wait.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Butler Lexus seems to be a very nice dealership.

Butler Lexus seems to be a very nice dealership. It was very easy to schedule my complimentary maintenance and they had me in and out quickly. The guest services area was clean and well maintained and well stocked. Staff was very nice, friendly and polite. They had me on my way in no time. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Very good service. All of the work and details OK.

Always get good service and good work. I would recommend Butler to anyone for sales and/or service. I have been a Butler customer for 30 or so years and have no plans to change.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Very good service. All of the work and details OK.

Always get good service and good work. I would recommend Butler to anyone for sales and/or service. I have been a Butler customer for 30 or so years and have no plans to change.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service visit

We are always treated very well. Very prompt with appointment time. Very prompt with amount of time it takes to service my car. Would highly recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Reagan Beck is the best!

Reagan Beck is the best! I always have a great experience and I love that my car gets washed each time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Terrible

Awful, I do not recommend getting anything done here . Unless you want to wait multiple hours. Andy is the person that rude and do not inform you on what is going on with the car . I have never had a bad experience at dealership until this one.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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