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Butler Lexus (Butler Auto Group)

(1,388 reviews)
2025 state dealer award
View 10 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(1,388 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Butler Lexus (Butler Auto Group) from DealerRater.

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Great customer service!

Great customer service! Questions or concerns were addressed. I would definitely recommend Butler Lexus for car purchases!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Rod Love is absolutely the best!

Rod Love is absolutely the best!! I have 7 cars going to 4 different dealerships for services (Mercedes, Cadillac, GMC and Lexus). Nothing compares to the service Lexus brings..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The staff at Butler Lexus is amazing!

The staff at Butler Lexus is amazing! They took excellent care of my GX! Rod Love and his tech Chad Strickland did a fantastic job! 💚

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Service experience at Butler Lexus & Rod Love

My experience with Rod Love is always pleasant & efficient. I appreciate the loaner that’s provided So I am able to run my errands in Macon while my car is being serviced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service representative was spectacular and detailed.

Service representative was spectacular and detailed. They are efficient and timely. Love it! I drive over an hour to service here. They are that good.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I always have the best experience when I come in to have

I always have the best experience when I come in to have my car serviced.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Satisfied customer!

Excellent service from the time you pull into the service garage until you pull out of the service garage! Everyone is friendly and very attentive regarding my service experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Satisfied customer!

Excellent service from the time you pull into the service garage until you pull out of the service garage! Everyone is friendly and very attentive regarding my service experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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We dealt with salesman Greg Morgan who located the car

We dealt with salesman Greg Morgan who located the car that we wanted. He gave us a timeframe as to when the car should arrive. The car arrived on time and the price quoted was the same amount when we picked the car up. I don’t remember the young man’s name that went over the options with us but he spent quite a bit of time with us until we were comfortable with the operating procedures.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great Repair Service, Pleasant Waiting Area!

I always enjoy my visits to Butler. Rod takes the time to review my car's status and goes over every aspect of my car's condition. My Lexus is 14 years old and sometimes needs additional work. Rod never pressures me, and I usually end up having the job done. It costs a bit more but it's worth it to feel secure on the road.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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