Meet Jon LaFond

I brought my 2007 s550 to the establishment twice. The first time to reprogram my windows.job was done quickly, but when I went to pick up my vehicle, one of the color watching tail light pieces was missing. I was told it was missing when I dropped the car off. But I have pictures of the vehicle 2 days prior, and the piece was still on the tail light. 2nd visit, brought my vehicle there to have the abs module programmed. Paid the bill. Got in the vehicle and noticed a 12 inches Crack in the windshield. The only problem with that is that the windshield was just installed 10 to 12 days earlier. With the companies sticker still on the windshield. I made the service agent aware of the cracked windshield. He called for the shop manager told me it was a stress fracture. Even though I was on the phone with the tech that installed the windshield. The windshield tech said that it was not a stress fracture because of where the crack was located. I was brushed off and they tried to say it was cracked when they got it. Then that it was a stress fracture. After pleading my case for at least 20 minutes I got the feeling they were determined to not take accountability for this damage. I have been told by at least 4 people, that I should have left my car there and demanded a refund for the service and not come pick the car up until the windshield was fixed. Im not sure if I was treated this way because of my color or because my car is old. I used to love coming to this business when I was working in the area. And dreamed of buying a new vehicle from them. But not any more. If anyone asks me about this service center, I would strongly suggest they go elsewhere. So disappointing. It's business practice like this that keeps little guys like me busy. Another example of big business stepping on the and dismissing the average guy. Not taking accountability for there mistake.