Euro Motorcars Germantown

Purchased a expensive used car here, recently I had to open the hood for the first time to put windshield wiper fluid in and I see that car even tho says no damages on car fax, was repaired and they left a screw out and the grill was broken and never fixed. ANDRES, sold me the vehicle and I tried reaching out to the manager Abdul but he does not answer, seems like he knows that this would eventually happen and now he is ducking my calls. Just look at the pictures, this vehicle was well above 80k.

I brought my 2007 s550 to the establishment twice. The first time to reprogram my windows.job was done quickly, but when I went to pick up my vehicle, one of the color watching tail light pieces was missing. I was told it was missing when I dropped the car off. But I have pictures of the vehicle 2 days prior, and the piece was still on the tail light. 2nd visit, brought my vehicle there to have the abs module programmed. Paid the bill. Got in the vehicle and noticed a 12 inches Crack in the windshield. The only problem with that is that the windshield was just installed 10 to 12 days earlier. With the companies sticker still on the windshield. I made the service agent aware of the cracked windshield. He called for the shop manager told me it was a stress fracture. Even though I was on the phone with the tech that installed the windshield. The windshield tech said that it was not a stress fracture because of where the crack was located. I was brushed off and they tried to say it was cracked when they got it. Then that it was a stress fracture. After pleading my case for at least 20 minutes I got the feeling they were determined to not take accountability for this damage. I have been told by at least 4 people, that I should have left my car there and demanded a refund for the service and not come pick the car up until the windshield was fixed. Im not sure if I was treated this way because of my color or because my car is old. I used to love coming to this business when I was working in the area. And dreamed of buying a new vehicle from them. But not any more. If anyone asks me about this service center, I would strongly suggest they go elsewhere. So disappointing. It's business practice like this that keeps little guys like me busy. Another example of big business stepping on the and dismissing the average guy. Not taking accountability for there mistake.

I had an excellent experience purchasing my Mercedes-Benz with the help of Vinay Verma. From start to finish, he was professional, knowledgeable, and attentive to every detail. Vinay made the entire process seamless and stress-free, taking the time to answer all of my questions and ensuring I felt confident with my decision. His friendly demeanor and commitment to customer satisfaction truly set him apart. I highly recommend Vinay to anyone looking for a smooth and enjoyable car-buying experience!

A.C. is the best salesperson I have ever dealt with. I purchased a vehicle from him 10 years ago and another from him yesterday. From the time I walked through the door, I was treated like royalty. The process was as easy as can be, and my Mom and I felt like family by the time we left. There is no other Mercedes Dealer in the world I would go to because of the service and treatment. A.C. You are the BEST!!!!

Sluggish, slow and unresponsive. Apparently, from what I experienced, it does appear that any response you get from anyone in that dealership is only if they want to…..if not you are not even entertained. It’s like they have ghosted you!

I'd like to extend a heartfelt appreciation to Charlie, my salesman, and Senayet, the finance expert, for their exceptional service. As someone entrenched in the world of sales, I deeply value transparent communication, emotional intelligence, and a straightforward approach—qualities these two professionals exemplified flawlessly. Despite my lengthy journey to the dealership, Charlie had the car prepared and waiting for me, sparing me any unnecessary delays. Their no-nonsense attitude and focus on meeting my specific needs were truly refreshing. Charlie even went above and beyond by graciously providing all-weather mats, a small gesture that speaks volumes about their dedication to customer satisfaction. Senayet's astute recommendation for a warranty option further underscored their commitment to offering practical solutions without the unnecessary frills. Without a doubt, this was the most enjoyable car buying experience I've ever had, and I've had my fair share. Leaving the dealership in my new GLE 550e, I departed with genuine contentment and a firm resolve to return when the time arises, as well as enthusiastically recommend their services to others in the market for a Mercedes. Their collaborative efforts made me feel like an integral part of the process, rather than a mere spectator. Many thanks for your outstanding work—your professionalism and camaraderie did not go unnoticed. And please accept my apologies for inadvertently extending your workday; however, my gratitude for your exceptional service knows no bounds.

David was great to work with and beat any price I could find online. Very happy with my new car!

I recently purchased a new EQE 350 from EuroMotorcars in Germantown and had a phenomenal experience from start to finish. I was an out of state buyer from New Jersey and our sales rep David made the process super smooth and easy. David was knowledgeable about the car, its options & features and was all-around a great rep to work with. Even after our purchase he made sure to follow up and make sure everything was running smoothly. I highly recommend seeing him for your next Mercedes purchase!

Unable to reach or speak with any service advisor. Telephone calls and messages are never answered or returned. Was there to purchase a part, and to my dismay and horror I could hear someone yelling “only appointments, only appointments…”. I left feeling unwelcomed.

I would like to referral to my fiend and all to my family as well