Reviews
Fast and friendly service
Setting an appoiintment is well worth it here. They are quick and efficient and honor the appointments. Nice waiting area. Coffee is always fresh. Comfortable chairs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Engine light on
Always treated well. Gas cap seal bad so they replace cap. Called before I came they said bring the car right over. Aiden very helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Taken to the cleaner
I was passing through Ocala and my key got stuck in the ignition, I used to live in Ocala years ago and had my Hyundais (Genesis, 2 Azeras, elantra and currently a Sonata. From what I read in Hyundai forums it's more of a lubrication issue when the car gets stuck in the ignition, However, $500.00 later after replacing the lock cylinder, I called my dealership (Central Florida Hyundai) to price out the job and they were 110.00 cheaper. Appears I was correct with the lubrication issue because after 500.00 and a new lock cylinder and keys, I still have the dsame problem, now I have to waste 2 hours driving to and from this dealership on a problem they did not fix.
- Customer service 3.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the negative experience and the inconvenience this has caused. Our Service Manager, Aaron Fields, would like the opportunity to address your concerns. Please email us at your earliest convenience at, maria_patino@jenkinscars.com. Please include this review and your full name when sending the email, so that we can look at our records. Thank you kindly, Maria Patino, Customer Relations Director.
My issue was taken care of in a short time
I kept informed about my problem and what was being done.. Everyone was very pleasant. I only remember the person who spoke to me when I went to pick up.. Aaron Fields. He is always so pleasant and concerned over all told to him.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Good, trustworthy service
Everyone I’ve ever encountered at Jenkins Hyundai is very friendly. I appreciate getting the quality of service from the dealership at a better price than taking my car to a quick oil change place. I’m also glad I was only approached once on this recent visit to be asked about the possibility of getting a newer vehicle and I appreciate that when I said no, that was respected. When that time comes, I will definitely be buying another Hyundai and I will buy from Jenkins.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lisa, your satisfaction is our goal! We are delighted to hear out team provided you with a positive service experience. Your patronage is the reason we are here, thank you for choosing us!
Great experience
Friendly and great experience got my dream car checked off everything in my must needs, Bluetooth backup cameras and the number one must black interior!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best mechanic ever dealt with
Return customer for great service. Pat Woods always does a great and friendly job. Always friendly to deal with as well as exceptional service always recieved.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Happiness
Everyone was so helpful. This is my dream come true. My old car is 20 years old I never thought I could get a car. Carolyn was wonderful. Thomas was wonderful also. Thank you all
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent
Very professional and excellent service. Though the amount of time from start to finish appears to be to long yet I received excellent and professional service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The best purchase I've made of year.
I needed a new vehicle and I contacted this location in Ocala where I found a wonderful young lady by the name of Faith. This young lady was very helpful kind of showed me the best for the money and I purchase a 2018 Santa Fe in the color black. I am forever grateful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
