Valdosta Toyota

I was very impressed that I was able to get a warranty service appt., within less than 3 hours of when I desired. Service was prompt, waiting area was comfortable & service writer explained work performed. Would highly recommend this dealership. I bought this truck, from them, 1.5 years ago. I feel they value my business.

Passing through did an oil change I had 300 miles left for warranty. They didn’t know how to check the warranty.

Started off having to go through 3 different people, because nobody knew if a hold could be placed on a car. I specifically told the first person i was more than willing to put a deposit on it. After talking to a 3rd person, i finally contacted the sales manager, that happened to send out the generic follow up emails, and finally got a response 5hrs later. I live 5 hrs from the dealership so I specifically asked for any pics of defects, scratches, dents, etc so i could decide if i wanted to make the trip. Was sent pics, which all looked good, told the car was checked out and was in excellent condition. Spent a week discussing the vehicle, and placed a deposit to hold the vehicle for a week. I rented a car to make the 5hr drive down to purchase the car. Got to the dealership, looked over the car and went for a quick drive. After signing everything and giving them the check for the vehicle, i finally sat down and started to mess with the settings and infocenter, and realized that the touchscreen infocenter/radio sis not work. The knobs worked some of the features but the touchscreen did not work. The salesman actually saw me sitting there and tried to help, and even escalated it to the service manager and sales manager. The service manager tried to reset the system, which did not work and he started to try to help from what i understand. The salesman finally came back out from talking to the sales manager and informed me that the sales manager said i could either take the car as is or get all my money back and figure out a way back home. Basically a big “F-you.” I felt misled and very disappointed in the customer service with this situation. I never drove the car off the lot when i found the problem. The sales manager was not interested in even coming out to try to work anything out with me. I do NOT recommend this place, or dealing with the sales manager. Its obvious they dont care about their customers, or stand behind their inventory. I was told this vehicle went through their inspection process, which obviously is lacking skilled inspectors.

Chris & Rob were Excellent and not to Forget Billy Strickland. 5 ⭐️ professional & Polite and Timely Will always Buy & Service at Valdosta Toyota. Thank You Doc Sullivan ☘️

The customer service was very good. They kept me informed and up to date as what was happening to my vehicle. Very good experience.

I had a wonderful experience at valdosta Toyota and Brandon Hill really took care of us thank you.

They are always extremely helpful and seem to go the extra mile whether it’s just a basic question and their service department is fast and thorough

Service department is the best experience from everyone on the service staff. Josh is amazing and truly takes care of his customers including myself. I purchased my vehicle with them and only have Toyota service my car. Thank you Josh!!!

Service department needs improvement. Nit enough information provided during appointment scheduling. Service fees lower at other Toyota dealers.

Friendly staff cool people to talk too recommend going there variety of used vehicles go