Future Ford of Concord

I was there Sunday May 18, and I’m so disappointed in the unpleasant experience that I had, the sales person that offer to help me didn’t even try to get me into the truck I wanted to buy from them fist told me that my trade in was worth nothing really that they couldn’t sell my used car in their lot lol (2014 Nissan Rogue sv pearl white) so I’ll be getting nothing really for it , he’s appraisal was horrible because he missed the $800 tires I have in the car yet he was more concerned of my down payment, maybe it was the sales man but I personally wouldn’t recommend on buying from them.

Incredibly disappointed with the service department at Future Ford of Concord. I called ahead to schedule an urgent oil change for my 2023 Bronco Raptor and was given a confirmed appointment. It took me over 30 minutes to drive to the dealership, only to be made to wait another 30 minutes in the service drive before I was even addressed. When someone finally did speak to me, they bluntly stated they couldn't see me today—despite my scheduled appointment. They offered absolutely zero apologies, provided no alternative solutions, and essentially told me to 'figure it out' myself. It is completely unacceptable to confirm a service appointment, waste an hour of a customer's time, and then dismiss them with that level of unprofessionalism. I will be taking my business elsewhere and strongly recommend others avoid this service department.

I came down from Napa to get a Santa Fe. I have a Hyundai in Australia and love it. The dealers down under are all the same price and the experience is different than in the United States. I saw the price online printed the price and payment online and went down to Concord get the car since they had the model and color I wanted. Everything looked fine and they honored the price and when I got the bill from Hyundai finance they changed the price. They scammed me and now I have a $824 payment instead of the $620 payment they showed me. The sales manager Kumal is part of this scam but they are all in on this. They lure customers in with the website price then switch it when you are not looking. I have contacted my US lawyers and media outlets since I am back in OZ and don’t have time to deal with this illegal behavior.

Do not go here is you are Latino or Latina. Me and my spouse went there since she wanted a new Sonata and they said they can’t give us the price we saw online since we don’t have good credit. They said we do not qualify and gave us a rate of 8.99% APR and showed us a website with current bank rates. We have excellent credit and we had our anglo friend over to buy the same car and he has okay credit and no job. He got 1.99% APR through the car maker and a lower price for the car then came back to tell us. They also put a lot of pressure on him to buy the car. We went to Toyota and reporting this car dealer. Bad dealers and never we will never buy a Hyundai. They are not honest and will take your money.

put my truck for diagnostic testing:result :foundwasher sprayer hose leaking due torodent damage; charging me over $500.00. Took to my old mechanic,'result;confirmed the washer nozzle sprayer hose is damaged. Found thehose was rubbing against the frame where the hose replacement.Replaced and rerouted the hose with a longer 2 feet in order to avoid the area of the frame it was rubbingag against. Bill was$116.94

These guys are scammers and my wife and I are filing cases against them. We went to get my daughter a car and they showed us a price and then the paperwork we signed was more than the agreed price. They said it will be the price and payment when we put the down payment down. They lied and it was not the payment. We said we wanted our down payment back and they refused. Don’t trust them especially the guy who’s on something Richard doing the finance scams. Ashley is also part of the scam and don’t trust this person. Avoid this place and if you have to go there then record everything. If you get scammed then don’t tell me I didn’t warn you.

Will Amiri general manager is just abusive, pressure sales no customer service. Stay away is my advice it's terrible.

Terrible, aggressive, evasive sales manager. We walked out feeling disrespected and that our time was wasted. I would not give them my business even if they offered me a great deal (he refused to provide me a quote for a monthly lease payment, so that didn’t even come close to happening. Avoid this place if you want a calm, no xx experience.

If this is your first time buying a new car don’t go here there “trust worthy” slogan does not apply to them

This place will treat you horribly. They have a reputation for damaging cars during repair and not disclosing it, hoping you drive off the lot and can then blame it on you. New ownership is a joke and will not take any ownership for anything, they will tell you to kick rocks, which sucks because they used to be excellent and are riding on the coat tails of the owners that actually cared about service. We've been fighting with them for 5 years to credit us for a service that they made us pay for but should have been covered under our plan. They're now telling us "Well no one is here from 5 years ago". I've never been treated so disrespectfully, and they had the audacity to try to buy our car from us today over email. None of the people we talked to about this last year when they damaged our car and didn't tell us are here either. You read the right, they damaged our bumper while repairing our car and didn't tell us. When the shuttle driver picked me up during the repair process they told me they pick up people all the time for this issue. Don't give them your buisness, they won't care about you, and try to pull a fast one on you when they damage your car.