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Northwest Hills

(742 reviews)
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Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–7:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–7:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm 8:00am–1:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (877) 614-4075 (877) 614-4075
Used (866) 725-9636 (866) 725-9636
Service (877) 468-5002 (877) 468-5002

Reviews

(742 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Northwest Hills from DealerRater.

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Never too far for a good experience

We had many choices to buy our new GMC pickup. Four dealers within 20 miles and two other dealers closer than Northwest Hills. They had the best inventory availability for both Chevy and GMC. They were willing to put numbers on paper before we made the drive, then followed through with those numbers. The vehicle itself is great. New 2500HD SLE. Northwestw Hills arranged for custom steps, installed the gooseneck hitch and had everything ready when we arrived to pick up the truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Our salesman Josh was knowledgeable, honest & personalable.

I haven't been to the same GM dealership in many years for various reasons. I will, however, plan to come back to Northwest Hills Chevrolet the next time I lease a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

A pleasant car-buying experience!

We had a great experience buying our 2017 Buick Enclave from Northwest Hills. Vin was very knowledgeable, straightforward and responsive to our questions. Darren was organized, patient and thorough. Everyone we dealt with was professional and courteous. This is the second car we've purchased from Sullivan and we will certainly recommend them to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Vin was very knowledgable about he product he was selling.

The entire process was fair, thorough and an overall good experience. I would recommend or make another purchase from this dealership. Options were gone over and explained very well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Sullivan Northwest Hills

I couldn't have asked for a better car shopping experience. I will definitely be back the next time I'm in the market for a new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Vin was very easy to deal with and tells it the way it is.

Northwest has always been great to deal with and they made it very easy to purchase a new car. It was fast in and out service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Easy transaction - Car as represenated

Bought a used Volt and I'm very pleased. I live about 1.5 hrs from Northwest Hills Chevy so I needed to rely upon their representations all of which were true. Transaction was easy. Vin and Roger were great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Car Buying Experience

Ordered a Malibu Hybrid in June 2017 and it arrived just over two months later. When I first drove a Malibu, I fell in love with it. I opted to purchase the Hybrid for the gas/environment savings. What arrived was exactly what I ordered, except it was a 2018 rather than a 2017! The dealer experience was solid and the car was even more than I expected. I am a very happy car owner after a few hundred miles of driving it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Outstanding from start to finish

Id like to be completely honest after being dooped by a couple of dealerships I was skeptical about making the drive to these guys and now my biggest regret is not going to them sooner. From start to finish and from sales man to owner these guys are absolutely top notch. My salesman Vin dealt with my stubborn italian side for two weeks and didn't just send me on my way, he worked to make the deal happen. I live 2.5 hours away in New York and we had a little problem (which was caused on my part of not being prepared) and it was looking like I was going to have to make the trip again. But these guys came through and worked it out that I could leave with the car the same day. Everyone involved with the sale exceeded my expectations by leaps and bounds and I cannot say thank you enough. What I can say is you have guys have made a customer for life and I wouldn't think twice about going anywhere else. The drive for me is well worth it to have to deal with them again and I will do it again in the future without hesitation. Even after the sale when there is no obligation to me anymore Vin is still keeping in close and quick contact regarding little details I thought of after the fact. Thank you guys again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent and Professional Service

We have dealt with many dealerships over the years and by far Sullivan's ranks in the top 2! Showroom service salesman Vin Kjersgaard was great. He is experienced and was very detailed in vehicle knowledge.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.