Reviews
Write a reviewGreat Experience
This was a great car buying experience! From the sales staff to the finance department, they all made you feel that they were doing everything to make sure that you were 100% satisfied.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Larry, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lamb Chevrolet Cadillac. Congratulations on your new vehicle! Please don't hesitate to reach out if there's anything additional we can do for you.
Ford F-150 Lariat Purchase
Whoever does Lamb's detail work needs further training. It was only cursory and I had to re-do much of the interior. I had asked for the smoke smell to be negated. I was not. Waited almost two weeks for the add-on bed liner. Additional warranty was sold as a $45 dollar/month add-on. Did not understand the entire cost was nearly $2,500 so had it reversed. Not sure that has happened yet. Finance guy not thorough. Shawn the sales guy was as good as his management would let him be. If the truck had not had such over-riding appeal such as low mileage, we would have walked with no further hassle.
- Customer service 2.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Mr Larsen, I am Steven Secor one of the sales managers at Lamb Chevrolet. Thank you for taking the time to leave us your feedback. I would like to start with an apology, I am very sorry you're not completely satisfied with your purchase. I would like extend an offer to you. Please bring the Ford in and have us re-detail it at no cost to you. Also I would appreciate a chance to go over the numbers on your contract to make sure you're clear on how they break down. Please contact me on my cell at 928-533-7045. Again I am sorry for not exceeding your expectations and hope we can from here on out. Sincerely, Steven Secor Internet Sales Manager Lamb Chevrolet Cadillac Direct 928-777-9328 Cell 928-533-7045
Awesome dealership.
Steven Secore was awesome. He went above and beyond for my family and I.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Desire, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent customer service.
After having many problems with the used car I bought from Lamb Nissan in Prescott,I was very concerned because the 15 day warranty had expired. I was able to work thing out with Toby and Leon,they found an SUV that was perfect for my needs.I would like to thank all at Lamb Nissan,customer service was excellent, and I would certainly recommend them to family and friends
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the feedback, Christine. We strive to provide excellent service to our customers at Lamb Chevrolet. We're happy to hear we've earned your recommendation of our business! You really made our day today.
Dearer Response to my request for information
the dealers website misrepresented the car I wanted saying it was a 6 speed manual when the pictures clearly showed it to be an automatic. this stopped me from going any further. then after this was made awares to the internet rep he still has not corrected the mistake on their website. He has even tried to contact me again as though he was not awares of our previous conversation about this issue.
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Terry, I am sorry for the confusion. If I remember correctly it was a New Camaro that you had interest in? We at the dealer level don't send out our new inventory listings to the stores website, that's handled by GM. After our conversation, I did some digging and found out that GM had some Equipment listings incorrect. They told me that it was because when they launched their brand new updated website they had a programming error that has since been corrected. We were one of their very first stores to adopt the new site. Again I am sorry this happened and will be looking out for it in the future. Sincerely, Steven Secor Internet Sales Manager Lamb Chevrolet Cadillac
Great Service
My service advisor Richard Knight went out of his way to get my vehicle in and taken care of on very short notice. If not for his help I would have had to cancel a long planned recreational trip.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, thank you for the awesome feedback! You're right, Richard is an asset to our Service Team and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. We thank you again and be sure to like us on Facebook to catch the latest service specials! Best regards, Lamb Chevrolet Team
good service
straight info, no attempt to add service I don't want, honored cost quote even tho job took longer than expected.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi John and thanks for your kind words! We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again and make sure to like us on Facebook to catch the latest service specials. Best regards, Lamb Chevrolet Team
Great overall experience
Everyone was very helpful, friendly, and attentive! I feel like they went out of their way to make sure everything went good with my vehicle! Thank you so much to the service guys!!thank you Ken Comstock and Heath Jenzen:)The coffee and donut hit the spot as well:) thank you! Shauna Hoffman
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Shauna, it's humbling to know we were able to exceed your expectations. Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it is important we do everything in our power to ensure they drive away happy customers! It does not surprise us that Ken and Heath went above and beyond for you; it is just an example of why they are such a great assets to our team. We will make sure they hear of your kind words. All of us at Lamb Chevrolet await your return. Please let us know how we may be able to help next! Best regards, Lamb Chevrolet Team
Lamb Experience
The personalized service we get. The original reason we even purchased 2 new trucks from Lamb was because of the service we received from Robert Manning in the service dept. We figured as long as they had employees like Robert, we would always be taken care of.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write about your experience with us, Jacquelyn! At Lamb Chevrolet, we work very hard to provide each of our customers with a personalized and outstanding experience. I am happy that Robert was able to take care of you. He is a great asset and we're thankful to have him on our team. Don't hesitate to contact us if there is anything else we can do for you. Check us out on Facebook for access to our exclusive specials. Best regards, Lamb Chevrolet Team
Service always excellent,staff friendly & helpful.
Our Lamb Rep, Ken Comstock, has always provided excellent customer service. From getting us to the right "fix", securing a loaner car or to follow-up calls after service, Ken sees it through. Bill Tibbets in sales is pretty awesome too!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing about your visit with us! I am happy to hear that Ken and Bill were able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Be sure to check us out on Facebook -- we offer exclusive specials for our followers and likers. Best regards, Lamb Chevrolet Team