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Lucas Honda of Jacksonville

(1,384 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2019 consumer dealer award

Reviews

(1,384 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lucas Honda of Jacksonville from DealerRater.

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I brought my CR-V in for a recall on the fuel pump. The...

I brought my CR-V in for a recall on the fuel pump. The work was done in less time than the original estimate. Everyone was friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Went in with an appointment scheduled with Jim Mcdonald....

Went in with an appointment scheduled with Jim Mcdonald. He was very pleasant and nice. However, for some reason, he didn't seem to take me as a serious buyer and did not seriously negotiate with me. Therefore, I went to Duval Honda and got a great deal on my HRV sport.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

They always make sure I leave with a running car with no...

They always make sure I leave with a running car with no problems. I never have an issue after I leave the service center.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always dependable and the quality of work is top of the...

Always dependable and the quality of work is top of the line.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service

Always a pleasure to see all the people at Lucas Honda. They are friendly and helpful. They get you in and out in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I did not fully appreciate the service department until I...

I did not fully appreciate the service department until I won a new Mercedes and had to deal with those liars and thieves. I have been a Lucas customer for almost 20 years and have never had a complaint with service. However, 11 years ago I was not happy with sales so I bought my van in St Augustine, good sales but one visit to the service department ended my relationship with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Our Ridgeline was detailed, and the job was beyond...

Our Ridgeline was detailed, and the job was beyond expectations. Vehicle was well vacuumed, the inside trim wiped clean, and the exterior finely polished. Great job! Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great product and dealership!

Salesperson Nicholas has great product knowledge and the right blend of how to deal with people ! I'll be back for my next purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Recall service at Lucas Honda

I brought my 2019 Honda Fit in for a recall service on the fuel pump. Service manager said it would take about three hours. He got me a ride to the Orange Park Mall. Three hours later, I called for a ride back. Driver got there in about ten minutes, which is great considering the traffic. Work was finished when I got there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Honda Hrv service

Awesome! Steve is always very helpful and very efficient!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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