Reviews
I brought my CR-V in for a recall on the fuel pump. The...
I brought my CR-V in for a recall on the fuel pump. The work was done in less time than the original estimate. Everyone was friendly and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Went in with an appointment scheduled with Jim Mcdonald....
Went in with an appointment scheduled with Jim Mcdonald. He was very pleasant and nice. However, for some reason, he didn't seem to take me as a serious buyer and did not seriously negotiate with me. Therefore, I went to Duval Honda and got a great deal on my HRV sport.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
They always make sure I leave with a running car with no...
They always make sure I leave with a running car with no problems. I never have an issue after I leave the service center.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always dependable and the quality of work is top of the...
Always dependable and the quality of work is top of the line.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service
Always a pleasure to see all the people at Lucas Honda. They are friendly and helpful. They get you in and out in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I did not fully appreciate the service department until I...
I did not fully appreciate the service department until I won a new Mercedes and had to deal with those liars and thieves. I have been a Lucas customer for almost 20 years and have never had a complaint with service. However, 11 years ago I was not happy with sales so I bought my van in St Augustine, good sales but one visit to the service department ended my relationship with them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our Ridgeline was detailed, and the job was beyond...
Our Ridgeline was detailed, and the job was beyond expectations. Vehicle was well vacuumed, the inside trim wiped clean, and the exterior finely polished. Great job! Thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great product and dealership!
Salesperson Nicholas has great product knowledge and the right blend of how to deal with people ! I'll be back for my next purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Recall service at Lucas Honda
I brought my 2019 Honda Fit in for a recall service on the fuel pump. Service manager said it would take about three hours. He got me a ride to the Orange Park Mall. Three hours later, I called for a ride back. Driver got there in about ten minutes, which is great considering the traffic. Work was finished when I got there.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Honda Hrv service
Awesome! Steve is always very helpful and very efficient!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
