Lucas Honda of Jacksonville

So, I had written a 4-star review for this dealership in regards to my experience with my salesperson, Nick, and I truly hate to downgrade a review, but let me tell you, if I could give a negative rating, I would. Never have I been treated so rudely and disrespectfully by a company I was going to be handing over thousands of dollars. The car I purchased wasn't on site, but I was told it would be there "later that day or tomorrow at the latest". (This was on Friday). Monday I called early afternoon and was told it wasn't in yet, but should be there later, or at the latest "tomorrow". Again, no car on Tuesday, no call on Tuesday. I was the one having to reach out on Monday as well. To me, a lack of total communication is unacceptable when it comes to business dealings. Tuesday mid-morning I decided to just cancel the purchase altogether. I tried to call the sales department - no answer. I called the cell number of my specific salesperson - no answer. I called back and was told I'd have to speak to a RIcky. In the meantime someone else picked up the phone and I explained that I no longer wished to purchase the car due to lack of communication (and lack of actual car!). They reiterated I needed to speak to Ricky and they would have him call me. I received a call back from Ricky, who was the most horrid person I have ever dealt with at a professional level. He screamed, literally screamed, through the phone that he was glad I was cancelling the car, that they could sell it for a lot more now, that I was screaming at his employees (untrue - I am not unprofessional and have never raised my voice to anyone at the dealership). He was yelling so much I could not get a word in edgewise. I told him I was an adult and would not be screamed at and that just seemed to make him angrier. He finally just hung up the phone. Unfortunately I do believe wholeheartedly if I had been a man this would have never happened. For some reason this man felt it appropriate to belittle me, scream at me, and then hang up on me. I can assure you I will be telling everyone I know about this dealership and discouraging business with them. So incredibly unprofessional, no matter the circumstances. I was shaking so badly when I got off the phone I literally didn't stop for almost 30 minutes.

Always great service! Steve was my service manager.

The staff is always pleasant and listen to our concerns. Go out of their way to make a sometimes uneasy visit pleasant. Explain what they found and how they solved it. All service folks should have their work ethic and how they treat people. We will never go anywhere else for a car or service.

Every time I take my car in for service, it is a very friendly and professional experience. Everything is explained well, and the work is completed in a reasonable amount of time.

We have purchased 4 Hondas from Lucas Honda ....service is always top notch. Would not bring my vehicle anywhere else to be serviced.

I am a long time customer of the dealership and so far you have rendered excellent service in both sales and service. Can't say enough good things about your service department. Steve, Scott, and John are the best!

Even though the team was short staffed - everyone kept a very pleasant and professional demeanor with the customers!

Of the 10 automotive purchases I have made in my lifetime, this was by far the fastest and easiest. Joshua was very knowledgeable and was wonderful to work with. Everyone was friendly and welcoming. I would highly recommend this Honda dealership over the other Honda dealerships in Jacksonville.

The Service Dept at Lucas Honda has been providing the exclusive service on my vehicle since day 1. They are friendly and thorough, always reviewing the inspection report to keep me aware of upcoming maintenance ahead of time.

I have taken my Honda Accord to this dealership from the time I bought it until now. They have always tried to work with my schedule and timely schedule my visit. The waiting area is comfortable and you are able to move around easily. There are snacks available for those who need them. The service department explains what was done and if there is a delay they keep me informed. Everyone is friendly and helpful and makes my experience pleasant.