Reviews
Write a reviewGreat service!!
Ben was an awesome sales person!! Very easy going and very knowledgeable!! Great job Ben!!
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gurnee Volkswagen!
Issue took 3 visits to be resolved and now, two weeks
Issue took 3 visits to be resolved and now, two weeks later, the issue returned. Every time my car had to stay there over 4-5 hours.
I got an oil change and I was charged an additional 3.
I got an oil change and I was charged an additional 3.57%. This a surcharge that was not disclosed up front. I look st this as deceptive. I was told one price but in the end it was more. Sneaky indeed. I am going to another dealer even though it might be more. I don't need the deception
Good service, staff very accommodating, prompt response
Good service, staff very accommodating, prompt response to my request I will definitely go back for my next oil change
Thank you for the kind words for our service department! We look forward to sharing your compliments with Micke and our team and don't hesitate to let us know if we can be of further assistance.
Excellent people, wonderful selection of vehicles, Best
Excellent people, wonderful selection of vehicles, Best deals - this is all anyone wants during car purchase! Love this dealership and definitely will recommend the dealership to my friends!
Thank you so much for your wonderful review! We are thrilled that Nebi, Sandi, and Rocco had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Gurnee Volkswagen!
Heidi was great, very friendly, and comfortable!
Heidi was great, very friendly, and comfortable! The warranty manager was very informative and had the customers best interest in mind.
Amanda, Thank you for taking the time to share your feedback with us. Heidi and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Great experience and absolute great customer service i
Great experience and absolute great customer service i will definitely keep this as my favorite dealer
Thank you for taking the time to share your thoughts on working with Rachel and our team. We're glad to hear we delivered such a great experience!
I think we can all understand that mistakes happen from
I think we can all understand that mistakes happen from time to time. To me, it’s how does someone respond to make it right. Credit to Gurnee VW and Felix for doing just that. I’ll definitely be back.
Thank you! Felix and Rachel appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gurnee Volkswagen.
Cameron was very straightforward, professional, and to
Cameron was very straightforward, professional, and to the point. No offense, but if given a choice, most people don't choose to go car shopping. Cameron and the rest of the staff made it as painless and quick as possible.
It's great to hear that Cameron and our staff were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gurnee Volkswagen!
Chris and Rich were great!
Chris and Rich were great! They were both very patient and explained everything to me that I did not understand. Both were very personable and relatable. A+ experience!
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one, Brynn. Please don't hesitate to reach out if you need anything else.