Gurnee Volkswagen

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3.9
(1,242 reviews)
Visit Gurnee Volkswagen
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 9:00am–9:00pm
Tuesday 7:00am–6:00pm 9:00am–9:00pm
Wednesday 7:00am–6:00pm 9:00am–9:00pm
Thursday 7:00am–6:00pm 9:00am–9:00pm
Friday 7:00am–5:00pm 9:00am–9:00pm
Saturday 8:00am–4:00pm 9:00am–6:00pm
Sunday Closed Closed
New (847) 978-4048 (847) 978-4048
Used (847) 978-4050 (847) 978-4050
Service (847) 978-4043 (847) 978-4043

Inventory

See all 124 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since January 2005.
Welcome to Bob Rohrman's Gurnee Volkswagen.

Our friendly staff of professionals at Gurnee Volkswagen are ready to answer any of your questions and will provide a positive and enjoyable experience.

Whether you're looking for a New Volkswagen Atlas Passat Jetta Golf GTI Tiguan or even a Sportwagen please visit us!

If you're not in the market for new please check out our Certfied Pre-owned Volkswagen models.
Gurnee VW is Your Full Disclosure + No Hassles Dealer! You Will Be Treated With Courtesy & Respect. I Promise!

Service center

Phone number (847) 978-4043

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–5:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

View all 17 employees View less employees

Reviews

3.9
(1,242 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gurnee Volkswagen from DealerRater.

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5.0

Great service!!

Ben was an awesome sales person!! Very easy going and very knowledgeable!! Great job Ben!!

Dealer response

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gurnee Volkswagen!

2.0

Issue took 3 visits to be resolved and now, two weeks

Issue took 3 visits to be resolved and now, two weeks later, the issue returned. Every time my car had to stay there over 4-5 hours.

1.0

I got an oil change and I was charged an additional 3.

I got an oil change and I was charged an additional 3.57%. This a surcharge that was not disclosed up front. I look st this as deceptive. I was told one price but in the end it was more. Sneaky indeed. I am going to another dealer even though it might be more. I don't need the deception

4.0

Good service, staff very accommodating, prompt response

Good service, staff very accommodating, prompt response to my request I will definitely go back for my next oil change

Dealer response

Thank you for the kind words for our service department! We look forward to sharing your compliments with Micke and our team and don't hesitate to let us know if we can be of further assistance.

5.0

Excellent people, wonderful selection of vehicles, Best

Excellent people, wonderful selection of vehicles, Best deals - this is all anyone wants during car purchase! Love this dealership and definitely will recommend the dealership to my friends!

Dealer response

Thank you so much for your wonderful review! We are thrilled that Nebi, Sandi, and Rocco had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Gurnee Volkswagen!

5.0

Heidi was great, very friendly, and comfortable!

Heidi was great, very friendly, and comfortable! The warranty manager was very informative and had the customers best interest in mind.

Dealer response

Amanda, Thank you for taking the time to share your feedback with us. Heidi and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

5.0

Great experience and absolute great customer service i

Great experience and absolute great customer service i will definitely keep this as my favorite dealer

Dealer response

Thank you for taking the time to share your thoughts on working with Rachel and our team. We're glad to hear we delivered such a great experience!

5.0

I think we can all understand that mistakes happen from

I think we can all understand that mistakes happen from time to time. To me, it’s how does someone respond to make it right. Credit to Gurnee VW and Felix for doing just that. I’ll definitely be back.

Dealer response

Thank you! Felix and Rachel appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gurnee Volkswagen.

5.0

Cameron was very straightforward, professional, and to

Cameron was very straightforward, professional, and to the point. No offense, but if given a choice, most people don't choose to go car shopping. Cameron and the rest of the staff made it as painless and quick as possible.

Dealer response

It's great to hear that Cameron and our staff were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gurnee Volkswagen!

5.0

Chris and Rich were great!

Chris and Rich were great! They were both very patient and explained everything to me that I did not understand. Both were very personable and relatable. A+ experience!

Dealer response

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one, Brynn. Please don't hesitate to reach out if you need anything else.

See all 1,242 reviews