Gurnee Volkswagen

Nonsense. Told the price for the GLI was no longer available. False advertisement. No bueno. The next rep said the Price was valid. Asked her to put it in writing, never heard back.

It was very easy to buy the car I was looking at on line. The people were friendly and helpful.

"Highly recommend Gurnee VW! I recently went from leasing to purchasing my Volkswagen Taos, and the experience was top-notch from start to finish. I had an excellent experience working with Tyler S., who was incredibly knowledgeable, patient, and made the whole transition smooth and pressure-free. The finance team was fantastic as well, making the final paperwork straightforward and stress-free. If you're looking for a hassle-free experience, definitely ask for Tyler S. and the team here!"

I had a fantastic experience. Quick answer easy. Tyler S was my salesperson and he was both honest and genuine. We will come to see Tyler and the great staff for cars in the future.

STAY AWAY! Unethical, to say the least. They add fees thinking you won't notice. They wanted to charge $2300 for the remaining factory warranty. They tried to slip in a charge for Nano and Recover totaling approx. $2400 Then wouldn't remove the charges. We walked away from the car and the dealership. We will never go back there. This is a warning to others.

I have an airbag recall that needs to be replaced and when I called a local dealership they gave me a hard time and because I was not a customer of theirs they couldn?t help me. I called the service department at Gurnee VW and I explained everything to them. They scheduled me an appointment right away and they even apologized for the issue I had with the other dealership. Gurnee VW is a great place to go.

I didn’t purchase a vehicle this time, but I still wanted to leave a review because the experience was great. Cristian Vega went above and beyond to help me figure out what type of car would best fit my lifestyle and budget. He was patient, knowledgeable, and never pushy. It’s rare to find someone who genuinely wants to help rather than just make a sale. I’ll definitely be recommending him to friends and family

Summary: Gurnee VW has a game they play with the public where they deceive you with a low price, attempt to slip in high priced extras, and hope you won't notice. Be cautious and clear-eyed when choosing to come here. Details: Gurnee VW has a business practice of listing vehicle prices on sites like cars.com and others at a very reasonable price to get you in the door. Then they add on additional costs to the car...over $4000 worth...to raise the price substantially above what they're listing. This is a shell game, intended to deliberately deceive. Their hope is that you won't notice and focus only on the monthly price...not the $4000+ in add-ons they tack on. IF you happen to notice, they insist that they're already included and there's nothing you can do about it. If you like these add ons, then fine. But understand that this is what Gurnee VW does...entice you with a low price and then sneak in high-priced add-ons that cost you thousands more than you expected. Also the sales rep we initially worked with came across as if we already chose to buy the car, while we were still very much deciding. Our questions and concerns fell on deaf ears, as he either dismissed us, lied, or gaslit us. We have extensive knowledge and history with buying cars of all types and this was by far our worst experience. The reason I'm giving 2 stars instead of just 1 is because after calling out their deceptive practices and the terrible experience we had with the sales rep, we got up and left. A different sales rep came out to talk to us as we were preparing to drive away. He actually listened to us, removed the add ons we did not want, and we were able to move forward. That salvaged the sale for them and we bought the car. But it should not have taken that. We're disappointed and saddened that it was such a poor experience, where other dealerships we've worked with over the years were much much better.

We had an outstanding experience working with Sandi. From the moment we walked in, he was welcoming and genuinely focused on helping us find the right first car for my daughter's first purchase. He took the time to answer every question and made the entire process smooth and stress-free. Jason in the finance department was also quick and to the point. If you’re looking for a car-buying experience that feels comfortable, fair, and even enjoyable, I highly recommend working with him. I’ll definitely be returning for my next vehicle.

The salesman and the manager were direct to the point and made the transaction very easy. They accommodated my schedule to receive me in the dealership.