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It’s not often you hear about great customer service when you’re talking about servicing your car, but that’s exactly what my experience was. The moment... I pulled up to the service department I was greeted by Charles. He took my needs seriously and gave me updates on the status of my car multiple times until it was ready. The highlight of my experience was that I wasn’t over charged or pressured into parts or services I didn’t need and couldn’t afford (this has not been by experience at other service locations). My kids were very happy about the popcorn in the waiting area :)
Quality service repairs quality service department quality people Entire staff treated me with urgency and a great attitude which exceeded my expectations.... The Kia of Kenner service department is the standard that all service departments should follow
Great experience. Corey Walsh and John Love were very helpful and friendly. Buying process was very very long though, maybe that could have been helped... a little bit. Overall very satisfied!
Very deceptive. Watch the language in your deal very closely as well as what they say and don’t expect them to honor anything that isn’t explicitly said.... Also, if you want to purchase your lease car, expect a $600 per hour fee for an ‘inspection.’ The added stuff can cost you hundreds.
Dealership through it’s staff and it’s Service Department created a positive experience and the treatment and genuine attitudes shown to me enhanced that... experience My expectations of a service department and its dealership have been exceeded due to this service visit to Kia of Kenner Thank you
I went to Premier Kia, cause their commercials says, "they want to finance your future and not your past", well I went in and was the worst experience.... Over the phone I was told the vehicle I was trying to purchase was $15,500. After I test drove it, I really liked it, so I chose to try to get it. I have a few bumps in my credit, but they said they can work with me. After sitting there for awhile, they came out and brought me a paper that stated the car was $16,000 and that I had to give $3,000 down. I was okay with that. Then the saleman leaves and comes back with another paper saying the car was now $17,000, and my payments were going to be $479.00 a month for 72 month. I was floored. I couln't believe it. They would'nt even tell me what my finance rate was going to be. When I got home, I calcualted everything, it seems that they were charging me somewhere in the range of 33% interest rate. THAT IS RIDICOLOUS!!!!!
Even with scheduled appointment, it took over 8 hours to diagnose and repair coil assembly and spark plugs (basically a tune up, as the vehicle was misfiring)... Then to top it off, even after stating I had an active AND extended warranty, service tech stated I'd have to pay full invoice rice and HOPE to be reimbursed by extended warranty company. Which makes no sense. After speaking with the service dept manager, I was then told my vehicle would be repaired by closing time, a full EIGHT HOURS after bringing it in for the SCHEDULED APPOINTMENT TIME! THIS PLACE IS HORRIBLE!
This was such a great and easy experience!! I will and have recommended this place to my friends! I couldn’t have asked for better service!
Bought our second car from here! Best in the area! Don't waste time going anywhere else!!!
Excellent buying experience! Greg Alexander was an excellent salesman!