Reviews
I ended up purchasing the vehicle under false pretenses.
I ended up purchasing the vehicle under false pretenses. When I signed the initial offer, I clearly stated in writing that I did not agree to any optional add-ons. The salesperson, “Tony”, stated that there were no optional add-ons included in the price agreed. However, when I went into finance and signed the final paperwork, an additional warranty had been added to the price without my consent. This was presented after I signed the financing. This was deceptive and went against our agreement. To make matters worse, I was kept at the dealership for over five hours. This review is based on the salesperson only
I ended up purchasing the vehicle under false pretenses.
I ended up purchasing the vehicle under false pretenses. When I signed the initial offer, I clearly stated in writing that I did not agree to any optional add-ons. The salesperson, “Tony”, stated that there were no optional add-ons included in the price agreed. However, when I went into finance and signed the final paperwork, an additional warranty had been added to the price without my consent. This was presented after I signed the financing. This was deceptive and went against our agreement. To make matters worse, I was kept at the dealership for over five hours. This review is based on the salesperson only
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
This place has the worst service department that I have
This place has the worst service department that I have ever encountered in 60+ years. They never call back when they say and after you call them, their response is we are still evaluating the issure(s). I would never buy another car from this bottom of the barrel dealership. Stay away from these guys.
This place has the worst service department that I have
This place has the worst service department that I have ever encountered in 60+ years. They never call back when they say and after you call them, their response is we are still evaluating the issure(s). I would never buy another car from this bottom of the barrel dealership. Stay away from these guys.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
sales was very good service department was very good the
sales was very good service department was very good the advisor would give me updates when she got them very pleased with stonebriar chevrolet
sales was very good service department was very good the
sales was very good service department was very good the advisor would give me updates when she got them very pleased with stonebriar chevrolet
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are happy to hear about your positive experience with both our sales and service teams. It's wonderful that you found our sales process helpful and that our service department met your expectations. We're particularly pleased that your service advisor kept you well-informed throughout the process with regular updates. Your satisfaction means everything to us, and we truly appreciate you taking the time to share your experience.
I’d like to say that Jeff was extremely professional and
I’d like to say that Jeff was extremely professional and very understanding of our situation while we were in Plano for a soccer tournament. The entire visit was stress-free—aside from the fact that shuttle service isn’t offered on Saturdays. Other than that, the experience was excellent. I will definitely be reaching out for any future service needs that come up while we’re in town for soccer. Thank you!
I’d like to say that Jeff was extremely professional and
I’d like to say that Jeff was extremely professional and very understanding of our situation while we were in Plano for a soccer tournament. The entire visit was stress-free—aside from the fact that shuttle service isn’t offered on Saturdays. Other than that, the experience was excellent. I will definitely be reaching out for any future service needs that come up while we’re in town for soccer. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are happy to hear about your wonderful experience with our team during your visit to Plano. It's fantastic that Jeff provided such professional service and showed genuine understanding of your unique circumstances. We're pleased that your visit was stress-free and that you felt well taken care of throughout the process. Your feedback about the Saturday shuttle service is valuable, and we appreciate you sharing that detail with us. We look forward to serving you again. Thank you for choosing Stonebriar Chevrolet for your automotive needs.
My vehicle was cleaned, tires shined and the Zactech
My vehicle was cleaned, tires shined and the Zactech material applied. My vehicle looked brand new.
My vehicle was cleaned, tires shined and the Zactech
My vehicle was cleaned, tires shined and the Zactech material applied. My vehicle looked brand new.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your wonderful experience with us. We're thrilled to hear that your vehicle received such thorough care with the cleaning, tire shine, and Zactech application. It's fantastic that the service made your vehicle look brand new again. Your satisfaction with the attention to detail our team provided means everything to us at Stonebriar Chevrolet. We truly appreciate you taking the time to share this positive feedback about your experience.
Salesman will lie straight to your face when you ask the
Salesman will lie straight to your face when you ask the price of the car/truck. Once you sit down to work the deal there will me a magic $2,000 or more added to the price. They will tell you that a deposit is refundable and then refuse to refund, and refuse to provide any documentation stating the deposit is “nonrefundable”. Then there is their website… the pricing is nowhere near accurate until you enter your information, sometimes $10,000 difference. When I confronted them on their lies and deception the sales manager said “ c’mon, we all do it”. Referring to car dealers
Salesman will lie straight to your face when you ask the
Salesman will lie straight to your face when you ask the price of the car/truck. Once you sit down to work the deal there will me a magic $2,000 or more added to the price. They will tell you that a deposit is refundable and then refuse to refund, and refuse to provide any documentation stating the deposit is “nonrefundable”. Then there is their website… the pricing is nowhere near accurate until you enter your information, sometimes $10,000 difference. When I confronted them on their lies and deception the sales manager said “ c’mon, we all do it”. Referring to car dealers
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your concerns about your recent experience with us. We understand your frustration. Your feedback is important to us. We recognize that transparency in pricing is essential, and we want to ensure all customers have a clear understanding of vehicle costs from the start. The situation you described does not reflect the level of service we strive to provide. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact our Customer Service line at 214-472-5535 so we can address your specific concerns directly.
They do excellent work Caleb the Service Advisor kind
They do excellent work Caleb the Service Advisor kind courteous always follows up with Customer
They do excellent work Caleb the Service Advisor kind
They do excellent work Caleb the Service Advisor kind courteous always follows up with Customer
- Customer service —
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are honored to hear about your outstanding experience with our service team. Your recognition of the excellent work provided means so much to us at Stonebriar Chevrolet. It's wonderful to know that your service advisor demonstrated such kindness and courtesy throughout your visit. We truly value customers like you who take the time to share their positive experiences, and we're delighted that the follow-up communication exceeded your expectations. Your feedback reinforces our commitment to delivering exceptional automotive care and customer service.
They were good in a lot of aspects just different than
They were good in a lot of aspects just different than I’m used to
They were good in a lot of aspects just different than
They were good in a lot of aspects just different than I’m used to
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
We are thrilled to hear that you found many positive aspects in your experience with us. We understand that every dealership has its own approach, and we appreciate your openness to our way of doing things. Your feedback helps us recognize that while our methods might be different from what you've experienced elsewhere, we're still able to deliver quality service. We value customers like you who take the time to share their honest thoughts about their visit with us.
Purchased new truck on Black Friday.
Purchased new truck on Black Friday. I have bought car in past from them and thought it was a poor experience before, but since they local I wanted to give them another shot. The deal outlined on the website was fair, so I really didn't need to negotiate it. However, when I got the deal sheet, there was an extra $2000 in aftermarket adds that was not on the website. Sales rep stated it was Berkshire Hathaway (who owns the dealership) policy that they can't show it on website. I tried to come to fair compromise which they rejected. They also low balled me on trade by almost 30% (offered me like $8K on a truck that had KBB & Truecar between $13K to $15K. So I just ended up keeping old truck. My advice would be to go somewhere else. There are a lot of good Chevy dealerships in DFW area. The only reason they get 2 stars is that the lady in Finance did a great job!
Purchased new truck on Black Friday.
Purchased new truck on Black Friday. I have bought car in past from them and thought it was a poor experience before, but since they local I wanted to give them another shot. The deal outlined on the website was fair, so I really didn't need to negotiate it. However, when I got the deal sheet, there was an extra $2000 in aftermarket adds that was not on the website. Sales rep stated it was Berkshire Hathaway (who owns the dealership) policy that they can't show it on website. I tried to come to fair compromise which they rejected. They also low balled me on trade by almost 30% (offered me like $8K on a truck that had KBB & Truecar between $13K to $15K. So I just ended up keeping old truck. My advice would be to go somewhere else. There are a lot of good Chevy dealerships in DFW area. The only reason they get 2 stars is that the lady in Finance did a great job!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
We understand your frustration and are sorry to hear that you feel this way. We recognize that transparency in pricing is important, and we hear your concerns. Your experience falls short of the service standards that we strive to provide. We value your feedback as it helps us identify areas where we can improve our processes and communication. Please contact our Customer Service line at 214-472-5535 so we can discuss your experience further and work toward a better solution.
Nice clean facility, friendly staff and quality service
Nice clean facility, friendly staff and quality service every time. Jose was a great service advisor and explained everything about my service and got me in and out quickly.
Nice clean facility, friendly staff and quality service
Nice clean facility, friendly staff and quality service every time. Jose was a great service advisor and explained everything about my service and got me in and out quickly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the wonderful feedback! We're thrilled you found our facility clean and our team friendly. Your recognition of our quality service means so much to our entire team. We look forward to serving you again!