Reviews
Recall and routine service
I came in for a recall and to have my truck serviced. Oscar did a great job and the service was done quickly and my truck even came back clean!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Never Got A Chance
My wife and I dropped by this dealership on 7/4/2016 to looking for a Chevy Traverse because we had heard good things. We arrived on the lot and weren't approached by anyone on the new vehicle lot. We then walked over to the used vehicle area and were met by a salesman who said his name was Mike. We let him know that we were looking for a Chevy Traverse with less than 30,000 miles for less than $25,000. Mike stated that they didn't have anything in that range. He showed us what they had which all had higher mileage than 30,000 and nothing within our price range so we left. Mike didn't seem like he wanted to sell us anything. I showed him some of the prices I was seeing from Auto Trader that were significantly less than anything they had on their lot which he agreed were good deals and we should take them. He stated that the cars on the Auto Trader site are generally old and the dealerships don't generally have the cars anymore. I contacted a salesman at Ray Huffines from an add on Auto Trader and we ended up buying a 2016 Chevy Traverse LS from Ray Huffines for $23,199 with 18miles on it on 7/8.
- Customer service 2.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Service on 2016 Colorado
Service department took care of me rather quickly!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
My Dream Car Came True
We are so happy with our purchase of a 2016 Z06 Corvette. Our sales person Miguel was very knowledgeable and answered all of our questions without hesitation. Great car buying experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
15 suburban
John Cutler was very professional and made sure all of our requests were met. John made a normally rough process smooth and did not think twice about making the little things fixed. Even after the vehicle was detailed (they had just gotten the vehicle in and it had not completed their cleaning process) he looked it over and found some areas that he wanted extra attention to. He has followed up and has stated he will be mailing the car manuel ( it didn't have one with it) and checked in to see how we like our purchase. John Cutler is a great salesman and will work with his customers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellant service!!! Oustanding salesmen!!!
I bought a corvette from them on used car lot!! Sales staff was super!! Deal was smooth and pleasant!! My experience was the greatest one at a dealership Ive ever had ... Sales staff truly cared about my business!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
SENIOR ACCOUNT EXECUTIVE
MIKE WAS GREAT TO WORK WITH . THE WHOLE STAFF AT STONEBRIAR WAS EXCEPTIONAL
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
John Taylor car review
It was a great experience working with Jessica Robison. I will recommend her to others that need help in purchasing a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience and an amazing customer service!
Miguel and everyone else felt us feel sure about our purchase. I left feeling very satisfied witht he customer service since I was informed very well about the trucka and payments
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
2015 Suburban
My wife and I live out of town. We made a call to inquire about a Suburban they had just received and John Cutler sent us requested pictures to make sure we knew what we were driving 4 hours to come look at. When we got to the dealership, they had it in maintenance and were already adding new tires, cleaning, and completing engine maintenance. John took us to the vehicle and we inspected the underbody while it was on the lift. Test drive was great. John made sure the little things that go along with a used car would get fixed or replaced, like broken brackets or missing DVD remotes. They take care of their buyers and don't argue little things like the remote, or a missing are rest cap, like small dealers would. Since the vehicle had arrived the day before, it was not detailed, but John made sure that was taken car of and gave us a loaner car to go get something to eat while the car was detailed and processed. I have dealt with used car dealers before who like to play games, like telling you someone else is trying to buy it, so you better hurry up and sign. John made sure we understood that as long as we were talking and dealing, no one can buy it out from under us until we decide. Other dealers argue small things or won't get them fixed, there was no question about that at Stonebriar. John Cutler made our purchase headache free and we were taken care of very well. He text us to make sure everything was good while we were on the drive home, and told us to call his personal cell if we had any problems getting home. A lot of dealers don't care about you after you sign and drive away. John is they reason I will go to Stonebriar in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
