Tom Wood Porsche

Thank you for sharing your 5-star review of Tom Wood Porsche! We will pass along your appreciation to John, Joe, and the team. Take care!

We're so glad to know that our service advisor went the extra mile for you during your recent visit at Tom Wood Porsche. Your satisfaction is important to us, and we appreciate this positive feedback!

Thank you for stopping by to leave Tom Wood Porsche a wonderful review!

We're glad to know you found our team at Tom Wood Porsche responsive and professional. It's always our goal to ensure both parties are satisfied with the deal. Thanks for your positive feedback!

We're delighted to know that our team at Tom Wood Porsche has consistently exceeded your expectations. Thank you for the positive feedback!

Thank you for choosing Tom Wood Porsche as your go-to service center. John and Tom will appreciate the shoutout!

We're delighted to know that you've had consistently positive experiences with us at Tom Wood Porsche. We always aim for prompt and knowledgeable service, so it's great to see we hit the mark! Thanks for your support.

We're glad to know Dave and our team at Tom Wood Porsche provided you with timely service. Thanks for the positive feedback!

We appreciate your high recommendation and are glad to know you had a great experience with us at Tom Wood Porsche! Thanks for the review!

Neal, I'm sorry to hear that you were dissatisfied with your experience. We value all feedback, both positive and negative, as it helps us improve. We strive to provide excellent customer service to all our guests. Yesterday, when I spoke to you on the phone, I told you our team is committed to addressing your concerns. I asked that you come back in so we could fix the scratch that you're accusing us of doing. Instead, you chose to belittle me and my staff and say how horrible our store is and that we're comical, so it seems as if you do not want to accept the help I was offering. I wish you the best of luck going forward. Joe Cordova - Dealer Customer Experience Manager - 317-569-7061

Joe, So much for your spin. For the record, so all can understand the issues I will publish. It took over 2 weeks to get an appointment for an oil change. As instructed I arrived by 8AM, but it still took 2 days to complete the work. There was no communication about a delay. I had to check in on day 2 to find out when my car would be ready. I received an oil change, brake fluid flush and air filter replacements plus a battery for my key fob. My bill was $1920. My car arrived spotless inside and out. It was returned dirty inside and out with exterior & interior scratches. Our initial contact came as a result of a text you sent me asking me to rate your company well when Porsche NA sent me their online survey. On top of the short comings I have noted I believe trying to resolve a customer complaint by text is just more poor customer service. When you and Tom Kashman knew the nature of the complaint it is my opinion someone should have picked up the phone and called then. You only called once, 10 days after I alerted you there was a problem. That 1 call was prompted by my request that you call me because I was tired of your vague text messages indicating you were waiting for direction from your boss Tom Kashman. You were not offering solutions...nor did you ever. Joe, your commitment is a joke in my opinion if you or any other Tom Wood employee thinks this is service consistent with Porsche expectations, let alone a customer's. If this is the best your store can offer, it is far from comical....it is sad. As titled, it was " A very poor experience from beginning to end".