Kelly Chrysler Dodge Jeep RAM

I had purchased my first car and had a great experience with Jessica thru the whole process. I appreciate her and would recommend her if anyone was interested

I had my truck towed to Kelly to have the differential rebuilt.  It took 7 WEEKS before Kelly even began to work on it.  Throughout this time, I had to continuously follow up as to why it was taking so long.  Not a single apology, but MANY excuses.  Some of these excuses were “still waiting for parts”, “Stellantis no longer ships UPS and comes by a Mopar parts truck warehouse to warehouse”, “there was no movement on the part, will have to reorder it”, “missing or stolen tool from the tool shed that needs to be ordered”, etc.  It was just one excuse after the other, with the only communication being when I reached out them.  I finally got my truck back after almost 2 months.  But unfortunately, I had to bring it back weeks later due to a concerning noise coming from the differential Kelly rebuilt.  I was told a new driveshaft would fix this noise.  It did not. I had several conversations with the Service Manager and was told to take it elsewhere to have it looked at. I did exactly that—it was found the pinion gear they replaced was wearing abnormally. I took it back to Kelly so that the repair would be covered under the labor and parts warranty.  Four more weeks passed before Kelly could even get it in to have it looked at.  After having my truck for two days, they refused any repair stating they “feel the vehicle has been repaired properly.” I then took my truck to YET ANOTHER driveline shop to get an additional opinion. I was told AGAIN that the gear had abnormal wear. Unfortunately, Kelly seems to focus more on finding a way out of fixing a problem than actually trying to fix it.  In addition, they all lack any accountability. By taking it to a dealership, I paid a premium price only to receive subpar service and a truck that still needs repair.  My family and I have been customers of Kelly’s for decades, but this experience has ensured we can will longer Count on Kelly.

Easy to schedule. Work was done properly. Vehicle was clean. I have no issues with my service. Jacob was great! Thanks.

Michael and team were very helpful. They accommodated for an unplanned battery issue. They stayed at the shop until battery exchange complete. Corporate should rethink battery warranty process.

Typical shady dealership. I Purchased a used 2021 wrangler 4xe with 16k miles on it on January 24th. First the sales person, Rick, was horrible. Condescending and rude towards a young single woman purchasing a vehicle and he only got worse after my problems with my vehicle started. On 1/28, 4 days after I purchased the vehicle the check engine light came on. On 2/1 the vehicle would not start and on 2/2 I had to take it to a local dealership to me. I called Rick to ask about my warranty and he provided me with information to a warranty company so I could attempt to get a rental car. This vehicle is still under the factory warranty until April of this year. Rick gave me info to a company who had NO RECORD of my warranty. When I called back Rick then gave different Information on how to get a rental car. All of the phone calls to Rick were made and I had to leave multiple messages, ask for a manager multiple times, I was very clearly being avoided. After 11 days, on 2/13, I got my vehicle back. The local dealer had to start a Chrysler STAR case which basically means they weren’t able to fix it without being told how to handle it by Chrysler directly. I ultimately had the entire PCM and BCM replaced. On 2/14 I drove the Jeep for a total of 12 miles, then on 2/15 when I started the Jeep, the check engine light was BACK on. I am currently back at the local dealer waiting for ANOTHER rental. I have called and left messages with Rick with no return call. I was told at the time I purchased it that it was a lease trade in and all service and maintenance had been done at Kelly, and I can definetely see why it was traded in. I have a hard time believing that the dealer wasn’t aware that they were a selling me a vehicle that had all these issues. If they don’t make this right, I’ll be pursuing this further.

Good service, and convenient hours were easy to work with and had a good location

GMC Service Rep (Michael) was attentive and professional! He delivered on every question / issue! Very positive experience!

Called and set up an appointment on a Wednesday to purchase a vehicle on Friday. Asked in advance to put a down payment down so vehicle wouldn’t be sold beforehand. Dealership said no need; car has been there for over a month and wouldn’t be sold by then for sure. No worries. Asked if there was any discount for an all cash offer; they gave me $2 off. Went from 18000 to 17998. Got a text message the next morning saying it sold. I had been in touch with dealership for weeks prior working out a deal. Sold my current car and had everything ready for my purchase. Now I’m without a vehicle and sales people are too scared to call and talk to me. These people are cowards and cannot be trusted. Kandase is the only one there worth employment. Talk to her and you’ll get straight answers; any sales person will try to screw you. Sad but true. Do yourself a favor and at least look other places. Very disappointed in the staff here.

Very shady dealership. I will be reporting to the State Board. I called first thing this morning when this dealership opened 9am. I told them I was interested in a CPO 2019 Ram 1500. The drive was about an hour away so I wanted to make sure the vehicle was available. I was very clear this was the vehicle I was interested in. They told me “it is available. I’m looking at that vehicle right now. This was 9am. I told them great I will be there ASAP. I got there around 10am. I go in and let the sales rep know I called about checking out the vehicle in photo. He starts to give me a story about how that truck didn’t pass there safety checks, and some more nonsense. I said I called an hour ago and was told this vehicle was available. He then goes to tell me something like it is available but it’s a mechanic special and only for mechanics. This is a car that’s listed on their website as CPO. CPO vehicles are supposed to be the best on used market. Then the sales person tries to offer me a seat so that he can check to see what else he has “in my price range”. Needless to say, this is a blatant bait and switch technique to get customers in the door so that they can try to sell you a different vehicle. I walked right out. I see that the manager of this place puts out a blanket statement to bad reviews. Don’t be fooled. That won’t make any amends with me. The only way they could amend this is by sending me money for the 2 hour round trip I took based on a lie. I don’t recommend this place to anyone. And as of right now they still have the vehicle listed on their website. Look at the included photos. You can’t make this stuff up. (Photos are in google review).

BOUGHT A CHEVY TRUCK AS IS FROM KELLY BUICK,ONLY TO FIND OUT THE FRAME IS ROTTED SO BAD IT SHOULD NEVER HAVE BEEN ON THE ROAD,IT IS A DRIVE HAZARD .THEY KNEW AND DID NOT TELL ME.LAWSUIT COMING,SINCE THEY WILL NOT TAKE IT BACK.VERY SHADY DEALER.BE CAREFUL