Reviews
I feel that Joe is very honest with me.
I feel that Joe is very honest with me. He is patient and always explains what needs to be done and why or why something doesn't need to be done at this time. I also trust the others in the service department who work on my car. I was going out of town after having the car serviced and I knew that I could go without being concerned about having a problem with the car. Thank you!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Excellent professional & courteous service.
Excellent professional & courteous service. I was constantly kept informed with detailed information as the car was being attended to. I appreciate the fact that I never felt intimidated or being taken advantage of. Austin is a credit to this profession. I sincerely Thank him again. As Arnold Schwarzenegger once said, "I'll be back"...LOL
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda West Knoxville. Don't hesitate to call us if you ever need anything. Be safe on the road!
I didn’t schedule an appointment and they saw me right
I didn’t schedule an appointment and they saw me right away at 11:30 am. Charles was very professional, asked questions, and said they would be finished by the end of the day. I received a phone call an hour later with an assessment and by 3:30pm my vehicle was ready for pick-up. When I arrived, my car was out front ready for an easy hand-off. Needless to say, I was very pleased with my overall service and appreciated Charles leadership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda West Knoxville. Don't hesitate to call us if you ever need anything. Be safe on the road!
Our service writer was Christian Elwood.
Our service writer was Christian Elwood. Christian was very helpful toward our reason for bringing our Pilot in for service. Christian is very polite and eager to give the best service possible. Our salesperson was Brock Jackson who you can call anytime to ask questions and will get the answer for you. Usually, after you buy your vechile, the salesperson isn't in the picture anymore, but if you reach out to Brock that will not happen. Very good dealership to do business with. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda West Knoxville. We are always more than happy to assist you if anything else comes up. Take care!
Austin was extremely helpful with whatever I asked him to
Austin was extremely helpful with whatever I asked him to do.He was eager to help.The brake problem was fixed.Your employees are friendly.Sam is a pleasant salesman.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda West Knoxville. We are always more than happy to assist you if anything else comes up. Take care!
I have purchased over 10 cars here.
I have purchased over 10 cars here. Excellent experience and David Kraning is a great salesman. Go by and ask for him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Super nice.
Super nice. I had an appointment that took longer than quoted for oil change and tire rotation. I had to remind them that I needed to be done in time to pick up kids so I missed out on the car wash after.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Another great service experience at AutoNation Honda -
Another great service experience at AutoNation Honda - West Knoxville. Service Writer "Junior" Teffeteller always does a super job getting me in/out and vehicle serviced right.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Eartd, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Everyone from the sales professional, his manager, and
Everyone from the sales professional, his manager, and the finance person,were extremely nice to us. They made the buying experience much easier than I thought it would be. will definitely recommend the dealership to others. Each and every question was answered.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Honda West Knoxville and we hope to be of service again in the future.
Just a normal oil change, but Autonation always does a
Just a normal oil change, but Autonation always does a complete, professional job. Austin is a fine service rep. Even the price is fair.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

 
         
          