Reviews
This dealer has given me the best price on the 2 CRVs I
This dealer has given me the best price on the 2 CRVs I bought and have provided excellent service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
I prefer the service at this particular dealership
I prefer the service at this particular dealership because they make me feel like my car is important and want to make sure it is safe to drive. They also have "perks" from time to time which I have not seen anywhere else and some discounts. I recommend them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Janet, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Honda West Knoxville and we hope to be of service again in the future.
Sales person was awesome, Business manager acted like I
Sales person was awesome, Business manager acted like I was bothering him by being there. I got several sighs and he was extremely standoffish towards my wife and I even going as far as scribbling over one page where he was hurried and put the wrong information down. Salesperson was top notch! Savanna was on her game, had she not been I would have driven back 6 hours to home without our new car. For the Business manager I’ve never seen a more unprofessional act.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you for taking the time to share your feedback with us. We are pleased to hear you had a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Friendly, efficient!
Friendly, efficient! This was only my third visit, wouldn’t trust my Honda repairs to anyone else!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Candice, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service.
Great service. Had a shuttle for me and called me as soon as the repairs were made. 5 star service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
They have several nice waiting areas and the service was
They have several nice waiting areas and the service was quick and kept me updated.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Best customer service in the country!
Best customer service in the country!!! The service techs are highly qualified and tell you exactly what needs to be addressed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Professional and helpful.
Professional and helpful. Didn’t have to wait long. Clean on the inside. Free food. Lol
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Rodney, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Thank you. Thanks again for a good experience and for maintaining my Honda. Love my car.
Charles was informative and helpful from beginning to
Charles was informative and helpful from beginning to end, as I got my oil changed as well as a few minor repairs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
VERY DISSATISFIED WITH THE SERVICE I RECEIVED ON SATURDAY
VERY DISSATISFIED WITH THE SERVICE I RECEIVED ON SATURDAY FEB THE 19TH. I HAD BOOKED A OIL CHANGE WITH JOE SHOBER FOR 8AM. WHEN I GOT THERE A GUY NANED CHARLES TOLD ME IT WOULD BE ABOUT 1 TO 1 AND 1/2 HOURS. I TOLD HIM I HAD A APPT. HE SAID DO YOU KNOW HOW MUCH IT WILL BE AND I SAID NO. HE TOLD ME IT WOULD BE 58.00 AND I SAID OK. WHEN IT WAS DONE IT WAS 83!!! THEY HAD USED SYNTHETIC OIL AND DID NOT ASK ME. VERY UNPROFESSIONAL!!! I BOUGHT MY CAR THERE AND HAVE ALWAYS HAD IT SERVICED THERE. IF THERE WAS ANY QUESTION ON WHAT OIL TO USE THEY COULD HAVE LOOKED AT THE RECORDS THERE OR ASKED ME BECAUSE I WAITED!!! I AM GLAD I WILL HAVE OTHER OPTIONS TO SERVICE MY CAR AND TO BUY MY NEXT CAR.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi Michael, we care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (865) 730-0012 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.