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Tom Bush Regency Mazda V.W.

(1,401 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
2019 consumer dealer award
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2019 consumer dealer award

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(1,401 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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This was the easiest new car buy I have ever had. Right price for trade-in, right price and financing. Very smooth.

This was the easiest new car buy I have ever had. Right price for trade-in, right price and financing. Very smooth.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

John, knowing this is your easiest car purchase yet means a lot to us! Thanks for choosing Tom Bush Mazda and for sharing your support on Google. Safe travels ahead!

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First, we really enjoy our Mazda CX 30. It’s been a good car for us and the service at Tom Bush Mazda is excellent. Sandy in the service department very pleasant and helpful and the work gets done in a reasonable amount of time. I would recommend Tom Bush Mazda for your next car

First, we really enjoy our Mazda CX 30. It’s been a good car for us and the service at Tom Bush Mazda is excellent. Sandy in the service department very pleasant and helpful and the work gets done in a reasonable amount of time. I would recommend Tom Bush Mazda for your next car

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

John, we're glad to hear you're enjoying your Mazda CX 30 and that Sandy and the team have provided excellent service. Thank you for choosing Tom Bush Mazda and recommending us!

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Sean did a great job, kept me informed and got me out on time again.

Sean did a great job, kept me informed and got me out on time again.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your support of Sean and Tom Bush Volkswagen!

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Sean Mooney is the best! friendly courteous and gets the job done. I’d recommend Tom Bush and Sean Mooney to any of my friends with a VW.

Sean Mooney is the best! friendly courteous and gets the job done. I’d recommend Tom Bush and Sean Mooney to any of my friends with a VW.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome feedback! We’re lucky to have Sean on our team, and we’ll be sure to pass along your kind words. Thanks for choosing Tom Bush Volkswagen!

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I can’t begin explain how much I am hating this dealership right now. I normally work on my own cars, but my 2013 Mazda Miata had an issue with the motor on the power hardtop so I went to the dealership to have it fixed. Well, a week+ later I finally get my car back with a bill of $4600+. I ask for the used parts, but they can’t produce them. That’s ok, sometimes that happens but it’s important. I get my car back, and have a trip planned where we leave on that Friday, but the second time I put my top down I get the exact same issue as before. I look at the motor and it doesn’t appear to have been changed. So I take it in, they diagnose it and lo and behold the parts they put in were ‘faulty’. I have to cancel the first part of my vacation so I leave on the following Wednesday instead of Friday and drop my car off for them to get it fixed. Expectation is I pick the car up Tuesday evening, pack, and leave early Wednesday morning. Nope. After a bunch of calls and trying to get someone on the phone I’m told that the car won’t be ready until ‘after lunch’ on Wednesday. I’m supposed to be 500 miles away Wednesday evening - so now I’m going to be paying for rooms I can’t cancel because they are wanting to ‘make sure it’s right’ - unlike the first time. If you did the work the first time, you’d already be familiar with pulling the interior pieces, removing the top, and replacing the motor, not taking extra time. Everything points to them charging me $4600+ for a repair they may not have even done. I can’t prove it, but everything they’ve done certainly suggests that’s the case. The only question I have is do I wait, eat the reservation costs, cancel my entire vacation (for even more money) and miss out on the 30th anniversary of Miatas At The Gap, or leave in the courtesy car and rack up 2000 miles over the next couple days and return on Tuesday of next week? Why not leave this review on Google? Because I’ve already talked about the bait and switch issue I had a few years ago with them there. And if they’re this bad at both sales and service, well… never again.

I can’t begin explain how much I am hating this dealership right now. I normally work on my own cars, but my 2013 Mazda Miata had an issue with the motor on the power hardtop so I went to the dealership to have it fixed. Well, a week+ later I finally get my car back with a bill of $4600+. I ask for the used parts, but they can’t produce them. That’s ok, sometimes that happens but it’s important. I get my car back, and have a trip planned where we leave on that Friday, but the second time I put my top down I get the exact same issue as before. I look at the motor and it doesn’t appear to have been changed. So I take it in, they diagnose it and lo and behold the parts they put in were ‘faulty’. I have to cancel the first part of my vacation so I leave on the following Wednesday instead of Friday and drop my car off for them to get it fixed. Expectation is I pick the car up Tuesday evening, pack, and leave early Wednesday morning. Nope. After a bunch of calls and trying to get someone on the phone I’m told that the car won’t be ready until ‘after lunch’ on Wednesday. I’m supposed to be 500 miles away Wednesday evening - so now I’m going to be paying for rooms I can’t cancel because they are wanting to ‘make sure it’s right’ - unlike the first time. If you did the work the first time, you’d already be familiar with pulling the interior pieces, removing the top, and replacing the motor, not taking extra time. Everything points to them charging me $4600+ for a repair they may not have even done. I can’t prove it, but everything they’ve done certainly suggests that’s the case. The only question I have is do I wait, eat the reservation costs, cancel my entire vacation (for even more money) and miss out on the 30th anniversary of Miatas At The Gap, or leave in the courtesy car and rack up 2000 miles over the next couple days and return on Tuesday of next week? Why not leave this review on Google? Because I’ve already talked about the bait and switch issue I had a few years ago with them there. And if they’re this bad at both sales and service, well… never again.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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Very fast service completed on tiime. Unusual with many car dealers. I'll be back next time.

Very fast service completed on tiime. Unusual with many car dealers. I'll be back next time.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Brad, it means so much to us to see your review! Thanks from the team at Tom Bush Mazda.

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Very nice people to deal with. Everyone is pleasant and courteous.. Always like the service dept

Very nice people to deal with. Everyone is pleasant and courteous.. Always like the service dept

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words for our Tom Bush Volkswagen team! See you next time!

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Responsive to inline inquiry; provided the most competitive price for the exact vehicle we were looking for. Sales process was fluid from start to finish. Jose and finance were very easy to deal with.

Responsive to inline inquiry; provided the most competitive price for the exact vehicle we were looking for. Sales process was fluid from start to finish. Jose and finance were very easy to deal with.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Eric, we are so happy that Jose and our finance team made the process so smooth and seamless for you! Thank you for your business and for choosing Tom Bush Mazda. Enjoy your new vehicle!

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This past weekend I went to Tom Bush Mazda to look at cars for my daughter. I worked with salesman John Stribling who was very informative and very helpful. John was able to show me a few Mazda CX-5's which were certified. John got me an amazing deal on a certified CX-5. We picked up my daughter's CX-5 at the dealership this past Monday and my daughter loves her new car. Thanks to John and Tom Bush's finance team of Gino and Jeremy I was able to get a great car and deal for my daughter. I will surely by my next car from Tom Bush!

This past weekend I went to Tom Bush Mazda to look at cars for my daughter. I worked with salesman John Stribling who was very informative and very helpful. John was able to show me a few Mazda CX-5's which were certified. John got me an amazing deal on a certified CX-5. We picked up my daughter's CX-5 at the dealership this past Monday and my daughter loves her new car. Thanks to John and Tom Bush's finance team of Gino and Jeremy I was able to get a great car and deal for my daughter. I will surely by my next car from Tom Bush!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Tim, thank you for sharing your kind review of John and our team! We hope your daughter loves her new ride. We look forward to seeing you again at Tom Bush Mazda!

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Friendly, helpful, and didn’t pressure into a decision. Very transparent through the whole process.

Friendly, helpful, and didn’t pressure into a decision. Very transparent through the whole process.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are grateful to have earned your business, Jordi. Thanks for taking the time to leave us a review! - The Tom Bush Volkswagen Team

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