Reviews
Ambar was the BEST salesman I have ever dealt with
It was GREAT service and the car salesman Ambar was EXCELLENT. She was VERY professional and knew the answer to every question asked. She made sure EVERYTHING was done correctly. We would DEFINITELY recommend her for anyone looking for a professional salesman!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for visiting Ambar at Acura of Orange Park! We're so happy that she was able to provide you with great service during your recent visit! We look forward to seeing you again!
Very Efficient
Excellent and fast service, the personnel was very friendly and professional. The car was serviced and delivered in pristine condition. The waiting area is very comfortable or you can ask for a loaner at no extra cost.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share your experience in great detail! We're happy our team catered to all of your needs! -Acura of Orange Park
I purchased our MDX in 2006 from your dealership and have
I purchased our MDX in 2006 from your dealership and have had all my maintenance done with your service department which is outstanding in every aspect!! Everyone is always professional and knowledgeable! You have earned my trust and confidence !!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five stars, Chris! We hope to see you back for all of your future auto needs! -Acura of Orange Park
Quickly and correctly done.
Quickly and correctly done.. Kept me in the loop as the work was accomplished .. Also went over what would be done in the future
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five stars! We hope to see you back at Acura of Orange Park for all of your future auto needs.
Service team is awesome Always very attentive to my
Service team is awesome Always very attentive to my vehicles needs Highly recommend Acura of Orange Park
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the 5 star review. Hope to see you next time! -Acura of Orange Park
Don’t do business with this dealer.
Don’t do business with this dealer. Steve Soto, Service Manager, is unprofessional and dishonest. He does not respond to e-mails or calls after you make the purchase. You will be treated horribly. Steve is a horrible manager. He’s verbally aggressive and unprofessional. Steve lied to me and had me waiting unnecessarily for months for a part covered under my warranty. He also was verbally aggressive when I asked him about the part and yelled me when I was advocating to be treated with respect and professionalism.
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share this feedback. We're sorry to hear about your experience and will make sure it gets addressed with the appropriate members of our team. If you'd like to discuss the situation in greater detail, please feel free to contact me directly. Thanks again, Nadi Malek - General Manager - (904) 777-5600
Do not do business with this dealer!
Steve Soto, Service Manager at Orange Park Acura is dishonest, he doesn’t return e-mails and is very unprofessional. He aggressively confronted me at the dealer because I was advocating to me treated with respect and professionalism. He lied to me and had me unnecessarily waiting for several months for a part to come in that he later told me was already at the dealer. Don’t do business here the staff lies and rarely answer the phone after you make the purchase.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, We're sorry to see the low rating and feedback and want to help resolve your concerns to the best of our abilities. Please contact me at your earliest convenience so I can address this situation and improve your opinion of us. Thank you, Nadi Malek - General Manager - (904) 777-5600
Great customer service!
My appointment was at 10 but i showed up around 8:30 because I was up & Josh helped me out anyway! He was so nice & funny & even helped me get out there early because i had a busy day ahead of me. The woman at the front desk even let me charge my phone behind her desk. Very good experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the five-star review, Diamond! We're happy to hear that Josh and the rest of the crew here at Acura of Orange Park could help you during your visit and we hope to see you back for all of your future automotive needs.
Fast and Friendly
Oil change and air filter in and out in about 45 minutes . Fast and friendly , Awesome, can’t say it any more clearly than that. Thanks
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for trusting Acura of Orange Park with your service needs, James! We hope to see you again next time!
AWESOME
Service Department and the customer service from start to finish was outstanding. They kept me informed on every step of service and recommendations. Thanks Brandon
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the five stars, Rosalyn! We're glad to hear Brandon could help you out and we hope to see you here at Acura of Orange Park for many years to come!