AutoNation Honda Lewisville

Auto Nation has alwasy been very good with my service. Very friendly and courteous.

Excellent service by Christine! Thank you! Competed repairs on time and exceeded expectations

I began searching for my dream car the Honda Civic Type R, contacting dealerships through USAA. The salesman from Autonation Honda Lewisville Taylor was kind and invited me in to talk about the vehicle. I arrived to Autonation Honda Lewisville for preliminary talks. Negotiations started off fine. The facility itself was decently taken care of other than the bathroom having urine all over the floor. We got a decent deal on the car then we began filling out credit apps and having our credits pulled. My wife, also my anonymous would be co-signer and myself all applied because they needed all of us to see which one would get approved. We found this odd. Following I put a security deposit on the car after we got approved. Afterwards we waited for the vehicle to arrive as a brand new Sonic gray pearl Type R was in transit, the exact color I wanted. In the meantime they asked for a few things and I provided. Where things turned is when my would be co signer and wife got their credit pulled three separate times by Autonation Honda. My wife didn’t even sign on the car, yet they pulled her credit multiple times. We were outraged but we had already pulled the trigger on the deal. They stated that different lenders need to pull it, however my would be co-signer has purchased a lot of cars and this has never happened to him. Also the name on the lender who pulled his credit was Honda financing .Ultimately my anonymous co signer and I signed for the car. When the car arrived we sat down to sign papers, my family sat down with the finance guy Dan. Dan was fine at the beginning however then when speaking about the warranties he started making unprofessional remarks whilst my wife and I were discussing which warranties to add. Dan made remarks about how my wife and I were “a young family and just moved to texas.” His opinion was uncalled for, my family thought these remarks were very unprofessional, rude and no way to speak to your customers. In continuation, in regards to the warranties, he states if i were to place an aftermarket turbo for example into my car and something went wrong he would fix the things around it with one of the several warranties I added to my purchase. Dan also told me that I was the primary owner on the car but had me put my signature under the co-owner and the loan was therefore not in my name. Dan was very shady and my family question his credibility. fterwards when picking up the car, I was absolutely enraged seeing that this dealership drilled the two holes for the front license plate into the front bumper of my 40,000 car. I spoke to the Sales Manager Austin a few days later as I was trying to get over it however, he states that this is the law and that Honda requires this. Austin states that the car cannot leave the lot without it. I asserted to Austin , they should’ve relayed to me they were going to drill holes prior to buying the car as I am new to a state that requires front plates. Austin then states they wouldn’t have thought of doing that. The dealership doesn’t understand that there are other ways to mount a front plate than drilling holes into someone’s vehicle. Let alone their most expensive vehicle. Once again I question the credibility of this shady dealership. The whole purchase was a nightmare and I am scared to return to the dealership period let alone to have my vehicle serviced in the future. I DO NOT recommend ANYONE to buy a car from this dealership. Very shady and unprofessional.

Great experience!! Walked in sales representative was excellent. The process was a breeze and able to get a good deal on the vehicle. So the overall experience was excellent .

I began searching for my dream car the Honda Civic Type R, contacting dealerships through USAA. The salesman from Autonation Honda Lewisville Taylor was kind and invited me in to talk about the vehicle. I arrived to Autonation Honda Lewisville for preliminary talks. Negotiations started off fine. The facility itself was decently taken care of other than the bathroom having urine all over the floor. We got a decent deal on the car then we began filling out credit apps and having our credits pulled. My wife, also my anonymous would be co-signer and myself all applied because they needed all of us to see which one would get approved. We found this odd. Following I put a security deposit on the car after we got approved. Afterwards we waited for the vehicle to arrive as a brand new Sonic gray pearl Type R was in transit, the exact color I wanted. In the meantime they asked for a few things and I provided. Where things turned is when my would be co signer and wife got their credit pulled three separate times by Autonation Honda. My wife didn’t even sign on the car, yet they pulled her credit multiple times. We were outraged but we had already pulled the trigger on the deal. They stated that different lenders need to pull it, however my would be co-signer has purchased a lot of cars and this has never happened to him. Also the name on the lender who pulled his credit was Honda financing .Ultimately my anonymous co signer and I signed for the car. When the car arrived we sat down to sign papers, my family sat down with the finance guy Dan. Dan was fine at the beginning however then when speaking about the warranties he started making unprofessional remarks whilst my wife and I were discussing which warranties to add. Dan made remarks about how my wife and I were “a young family and just moved to texas.” His opinion was uncalled for, my family thought these remarks were very unprofessional, rude and no way to speak to your customers. In continuation, in regards to the warranties, he states if i were to place an aftermarket turbo for example into my car and something went wrong he would fix the things around it with one of the several warranties I added to my purchase. Dan also told me that I was the primary owner on the car but had me put my signature under the co-owner and the loan was therefore not in my name. Dan was very shady and my family question his credibility. fterwards when picking up the car, I was absolutely enraged seeing that this dealership drilled the two holes for the front license plate into the front bumper of my 40,000+ car. I spoke to the Sales Manager Austin a few days later as I was trying to get over it however, he states that this is the law and that Honda requires this. Austin states that the car cannot leave the lot without it. I asserted to Austin , they should’ve relayed to me they were going to drill holes prior to buying the car as I am new to a state that requires front plates. Austin then states they wouldn’t have thought of doing that. The dealership doesn’t understand that there are other ways to mount a front plate than drilling holes into someone’s vehicle. Let alone their most expensive vehicle. Once again I question the credibility of this shady dealership. The whole purchase was a nightmare and I am scared to return to the dealership period let alone to have my vehicle serviced in the future. I DO NOT recommend ANYONE to buy a car from this dealership. Very shady and unprofessional.

great car, no bs price and great salesman in teddy wiley. he was great to work with and will refer my friends to him. did what he promised in a timely fashion and good with technical details. thanks

Foreword to the novel: The L in EX-L stands for “leather.” The wife and I saw a very reasonably priced Honda Fit for sale and decided that we would drive two hours to see and hopefully buy the car. This vehicle was advertised as EX-L and having leather seats. Since we noticed that there were not any pictures of the back seat, and the pictures availed seemed to show a cloth interior (pictures can be deceiving) we made sure to call ahead and ensure that the seats were leather and we also specifically asked if there were any tears or stains in the back seat, informing them we were driving two hours to view it. They assured us that, being an EX-L, the seats were leather and there were no stains and there was no damage to the car. I can get over the multitude of scratches, paint chips, and the various exterior stains that could be cleaned as these are minor issues. What I could not get over was that there was hail damage to the roof as well as... cloth seats... that featured... a stain in the back seat... that we specifically called ahead and asked about (before driving two hours there and back). The salesman gave a “hmm..” and continued to try to sell us the car as well others, but I saw all of this as a sign not to trust and do business with them.

Great experience, made it a breeze. Walked in not planning on making a purchase but they made it seamless.

I walked in (no appointment) on a Saturday morning - it was crowded. I had my 4 yr old with me and he was kept well engaged in the kids room full of toys as well as a coloring book crayons. Complementary water bottles and munchkins kept the wait bearable. I was given as estimate of 2 hours and the car was delivered exactly in 2 hours. Given the circumstances I cannot imagine how this could have gone better!

Tow truck dropped of my Honda Accord- car just stopped operating on the highway. Jimmy said he would help- and that was what he did. I had a great experience and my car was repaired.