Reviews
Title: Respectful, Professional, and Seamless
Title: Respectful, Professional, and Seamless Experience I found Coggin Chevrolet through an internet search and was immediately impressed by the friendly and helpful staff. I came in to test drive the Reef Blue 2026 Chevy Colorado Trail Boss and ended up purchasing it that same day. Robert Thompson, our Sales Consultant, was exceptional. He listened carefully and, knowing the truck was for my wife, directed questions to her throughout the process. That level of respect and attentiveness really stood out. The negotiation was fair and straightforward—they met my price request, and everything from there was smooth. Joey in Finance was also great to work with—efficient, honest, and clear. Every question we had was answered thoroughly, and Robert followed up multiple times after the sale to ensure everything was going well. After the purchase, Michael in Service took care of installing the steps that were included in our deal. The installation was completed in just 1.5 hours and handled with impressive efficiency. I was genuinely impressed by the professionalism and speed of the service department. If you're looking for a dealership that values integrity, professionalism, and customer care from sales to service, I highly recommend Coggin Chevrolet.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tony was amazing.
Tony was amazing. He was personable, not overly pushy and helped me find the perfect SUV for me and my family!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
A pleasure to deal with , I was pleased that the
A pleasure to deal with , I was pleased that the dealership was able to apply so many rebates & discounts . They were able to find me the color car that I was looking for .
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Stephen Hunt, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Extremely positive experience.
Extremely positive experience. Representative is very knowledgeable and informative. I appreciate the forecast provided of imminent maintenance issues that needs to be addressed before they become an inconvenient reality. Service provided and repairs were completed in a timely manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Frank Shannon and Rick Garcia is the reason I visited
Frank Shannon and Rick Garcia is the reason I visited this dealership. They were both great
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Top notch staff.
Top notch staff. Very easy negotiations. Recommend dealership to everyone! I have bought new cars many times. They found exactly what is looking for. I couldn’t be more satisfied.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tony was great and helped me purchase my first car!
Tony was great and helped me purchase my first car! I will definitely go back to him for the next car!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I brought my two year old suburban in for a tune up a
I brought my two year old suburban in for a tune up a couple weeks back. I bought it from this dealership. After I got it back the onstar button was working and it had been prior to bringing it in. The lady at OnStar stated it was not connecting on their end so I need to take it back to service. Lady at onstar said she was 99% sure it was something service had done when they were working on it. Apparently it?s the coincidence of all coincidences and they said it was completely fried and they didn?t do it. Keep in mind it was working before bringing it in for service. I had just gone over my 36,000 mile warranty on the 2 year old vehicle and they said I was on the hook for $700. Ridiculous, I know. I have been having glitches with my audio since I bought the car and just didn?t have a few days to drop it off to get it fixed. That?s on me. They wanted another $100 to update software. So $820 out the door and they had my car all week. I said we are leaving town Friday and need the car. ?No problem it wil be done by Friday afternoon for sure?I promise you?. Friday comes and the part isn?t in, so now I?m out another $200 renting a car to go in our trip. Finally go back Monday, get the car after dropping $820 on something they fried, get in my car, and it instantly glitches out. It is now glitching out worse than it ever was. I?m so unbelievably not impressed with this dealership?s service dept. Their techs obviously screwed my (2 year old $83,000) car up and gave it back in worse shape than it was in. They don?t give a crap about customer service here. Do not take car here!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Anna, thank you for your feedback. We take customer concerns seriously and follow manufacturer guidelines for all diagnostics and repairs. Charges are determined by warranty coverage and service requirements. Please reach out to me directly so we can review your visit in more detail. Best, Will Stepaniak General Manager wstepaniak@cogginauto.com 904-651-8190
Mark the salesperson was very honest, knew what all of
Mark the salesperson was very honest, knew what all of the bells and whistles done on the vehicle I purchased. He was wonderful! Highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the great rating! We are always happy to help!
These guys are quick and transparent.
These guys are quick and transparent. They had a car wrapped up for me in two days and I visited the dealership once to pick up my ride. I will be back in three years.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car