Reviews

3.7 out of 5 3.7
14 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    June 20, 2018

    They sold me a Leaf 2018 with a non working anticollision system sensor. After a minor crash they attribute the malfunction to the impact in spite of having... a proof photo. I had to pay for the repair and after got the car back it had a dent on the front bumper. They said it was the body shop guilty and they won't repair or pay for this new dent. Go away from this dealer. Never again. Not honest people

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 22, 2017

    Mr. Al Bernal, is the best sale preventative at Kraft Nissan. Mr. Al really worked with me and my mother and we both walked out with two brand new cars... "2017's"! I highly recommend everyone to Mr. Al. this guy will make anything possible to help with get into a new car at Kraft!!!. You will leave happy, I promise you!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • June 3, 2018

    These guys work to ensure your needs are met. What a uniquely great group. I cannot speak about the service department which, in all due deference and... respect, I don't plan on. That's why I bought a Nissan!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    April 29, 2014

    I bought a used truck from these guys on 4/18/14 and there were some paint scratches that was brought up at time of purchase, but could not be resolved... because of the bad weather that day. The salesman (Bill Delashaw) said to "come back in a week and we will pay for some repair $100 or so, we will treat you fair." Within that week I washed the truck and found some serious paint chipping that was obviously covered up. I brought it back a week later pointing out the paint chipping and they would not help me. The repair would've been $250 and they wouldn't cover it. They wouldn't even cover half of it, none of it! He looked at me like i was crazy (used car sales manager, Lee Davis). I was very surprised and very disappointed. Their paint guy who quoted the $250 was also surprised. He offered to do it elsewhere for cheaper. I will never do business with them again. They're liars and crooks.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    May 11, 2013

    I was dreading the process of buying a new car when my vehicle was totaled. When I went to Kraft Nissan I was greeted by a friendly salesman who immediately... put me at ease and made the whole experience fun and easy. I will definitely be sending my friends to see Travis Thigpen at Kraft Nissan! Pleasantly surprised with the whole process and perfectly happy with my low mileage preowned Rogue! Thanks Kraft Nissan!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are happy Travis was able to make the process pleasant for you, and we thank you for choosing Kraft Nissan for you car purchasing needs! Thank You... Beth!

  • 5.0 out of 5
    May 11, 2013

    I recently purchased a car from Kraft Nissan and it was one of the most pleasant experiences I've had at a car dealership. Bill Deleshaw was professional,... personable and super helpful with our needs and what we were looking for. He facilitated a smooth transaction, overall. I would recommend Kraft Nissan to anyone.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you so much Sanam, we are so glad you chose Kraft Nissan, and that Bill Deleshaw was able to provide you a wonderful experience!

  • 5.0 out of 5
    May 8, 2013

    The salesperson, Travis Thigpen, was very helpful, knowledgeable and courteous. He made the purchasing process one the least stressful I’ve ever had. I’d... be lying if I said I wasn’t hesitant about dealing with Kraft, since I’ve never used then before, but my daughter had a said they were easy and great to work with. She had bought a car earlier from them. So I am glad I did. So, if you are looking for a Nissan or a used vehicle, I recommend Kraft Nissan.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We are happy to hear that your experience was a great one, and we look forward to seeing you again. Thank you George!

  • 5.0 out of 5
    May 1, 2013

    Sales Consultant Travis Thigpen is an asset to the Kraft Nissan team and I enjoyed the opportunity to work with him on the purchase of our new 2013 Rouge.... He has great product knowledge and customer service skills and was very friendly and professional. Travis made our buying experience easy and stress free. I will definitely recommend Travis and Kraft Nissan to my family, friends and co-workers.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are so happy to hear that you had a great time here at Kraft Nissan. Thank you D Summers!

  • 5.0 out of 5
    April 27, 2013

    I would rather stab needles in my eyes than go car shopping. On that note, Edgar Iturrino made my car buying process great. I never felt pressured. He... was very professional, informative and polite. My goals were met and I did not have to compromise. The Kraft Nissan dealership is indeed a family feel.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We are so glad that Edgar was able to met your goals and create a comfortable car buying atmosphere for you! Thank you S Gurney, stop by anytime!

  • 5.0 out of 5
    April 20, 2013

    I want to thank Bill Deleshaw and Erik Shipley for their outstanding customer service. They were very friendly and made me feel welcomed. They took care... of everything and got me the best deal possible on my 2013 Altima.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Cindi for choosing Kraft Nissan, we are glad that Bill and Erik were able to make the process enjoyable for you.

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