Bertera Nissan

4.5
(1,473 reviews)
Visit Bertera Nissan
Sales hours: 11:00am to 4:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–5:00pm
Tuesday 9:00am–7:00pm 7:00am–5:00pm
Wednesday 9:00am–7:00pm 7:00am–5:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–5:00pm 7:00am–4:00pm
Sunday 11:00am–4:00pm Closed

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New (866) 970-2380 (866) 970-2380
Used (866) 970-8026 (866) 970-8026
Service (866) 629-2049 (866) 629-2049

Inventory

See all 142 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since August 2016.
Our team at Bertera Nissan of Auburn would like to thank you considering us! We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs. Come on in and take a test drive! Our sales staff
will help you find that new Nissan or quality used car that you have been searching for.

For years the financial staff at Bertera Nissan has offered expert advice for those seeking an affordable Nissan car loan or lease.

Our service doesn't just stop there.
It's Better At Bertera!

Service center

Phone number (866) 629-2049

Service hours

Monday
7:00am–5:00pm
Tuesday
7:00am–5:00pm
Wednesday
7:00am–5:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–5:00pm
Saturday
7:00am–4:00pm
Sunday
Closed

Meet our employees

View all 14 employees View less employees

Reviews

4.5
(1,473 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bertera Nissan from DealerRater.

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1.0

They weren’t accurate with any projected numbers the

They weren’t accurate with any projected numbers the finance manager Amir was rude and changed terms multiple times

1.0

They weren’t accurate with any projected numbers the

They weren’t accurate with any projected numbers the finance manager Amir was rude and changed terms multiple times

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Scott-adams Esq., we regret to hear that you had a negative experience with us, but would really like to speak with you more regarding this matter. Please reach out to us at (508) 832-9611 ext 10200. We look forward to hearing from you. Thank you

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1.0

I have never received such poor service.

I have never received such poor service. I cannot discourage consumers enough from going to this service center. My story begins in the fall of 2022. My airbag light came on and we took it to my regular mechanic to check it out. He told me that the seatbelt needed to be repaired and that it would be covered under the 7 year safety warranty for my vehicle. I took it to Bertera and they replaced the seatbelt, but the light remained on. They charged me for a diagnostic and told me that they sensor needed to be replace and quoted me over $2,000. We asked if it would be okay to hold off on the service for a bit, as it was expensive, and we were told it would be fine to push off the replacement. I will admit that we waited some time to go back for the replacement. In June of 2023 I scheduled the appointment online. It was a Tuesday that I went online to make the appointment for that following Friday. I selected the airbag as an option and the charge reflected close to the quoted number, so I felt confident that it was scheduled for the correct service. I put in my VIN number so they had my vehicle's information, and I got an email confirming that the dealership accepted my appointment. I drive 45 minutes to the dealership. As soon as I walk in the receptionist states "I don't think we have that part in stock, let me check." She has me go sit in the waiting room. She comes back some time later to tell me they want to do a diagnostic and that it will be over $200. I ask if the diagnostic they did the last time would suffice, and she goes to talk to her manager. She comes back and states that they can work with the previous diagnostic, but the part is not in stock. She tells me that I will need to pay for the part upfront and they will get it ordered for me. She askes for me to wait in the waiting room so she can order it and write it up, so I can pay for it before I leave. An hour and a half goes by before she comes back to give me the paperwork to pay for the part. I pay and she states she will walk me out to my car. While walking out she states that she is sorry for having me drive out there. That she saw the appointment on the books and meant to check for the part and call me, but that she was out sick the day before. My appointment was at 3:45pm, she could have called me any time that day to let me know not to drive out there. She also apologized for the wait that day, and stated they were working through some sort of issue. I left and they called me the following week. I went in on that following Thursday to get the part replaced, and was told it would be done by the end of that day. I was planning on traveling across the country that Friday to help care for a sick family member, and I made these plans clear. They promised the vehicle would be done that same day. At 4pm they communicate with me that the they cannot program the part and the tech that is capable of it already left for the day. They asked if they could work on it first thing the next morning and get back to me. I ask what time it would be done the next day and was told noon the latest. I stated that was fine, but I could not push it past noon. They text me the next day confirming that noon is the latest, and I stated I would be there at noon to pick up the car. I get to the dealership at 12:30pm that day. As soon as I walk in the woman at the desk tells me "its not good." She tells me that there are further issues, and that it would be at least $10,000 to fix my vehicle. I ask why I wasn't called prior to me, once again, driving out to the dealership and wasting my time. I asked if I would still be responsible for the cost of the work they did that did not fix the vehicle. I was told the manager was out of office on bereavement and would need to get back to me the following week. I get a text that next week stating that I would be responsible for the total of the service to "repair" my vehicle. I never spoke to the manager.

1.0

I have never received such poor service.

I have never received such poor service. I cannot discourage consumers enough from going to this service center. My story begins in the fall of 2022. My airbag light came on and we took it to my regular mechanic to check it out. He told me that the seatbelt needed to be repaired and that it would be covered under the 7 year safety warranty for my vehicle. I took it to Bertera and they replaced the seatbelt, but the light remained on. They charged me for a diagnostic and told me that they sensor needed to be replace and quoted me over $2,000. We asked if it would be okay to hold off on the service for a bit, as it was expensive, and we were told it would be fine to push off the replacement. I will admit that we waited some time to go back for the replacement. In June of 2023 I scheduled the appointment online. It was a Tuesday that I went online to make the appointment for that following Friday. I selected the airbag as an option and the charge reflected close to the quoted number, so I felt confident that it was scheduled for the correct service. I put in my VIN number so they had my vehicle's information, and I got an email confirming that the dealership accepted my appointment. I drive 45 minutes to the dealership. As soon as I walk in the receptionist states "I don't think we have that part in stock, let me check." She has me go sit in the waiting room. She comes back some time later to tell me they want to do a diagnostic and that it will be over $200. I ask if the diagnostic they did the last time would suffice, and she goes to talk to her manager. She comes back and states that they can work with the previous diagnostic, but the part is not in stock. She tells me that I will need to pay for the part upfront and they will get it ordered for me. She askes for me to wait in the waiting room so she can order it and write it up, so I can pay for it before I leave. An hour and a half goes by before she comes back to give me the paperwork to pay for the part. I pay and she states she will walk me out to my car. While walking out she states that she is sorry for having me drive out there. That she saw the appointment on the books and meant to check for the part and call me, but that she was out sick the day before. My appointment was at 3:45pm, she could have called me any time that day to let me know not to drive out there. She also apologized for the wait that day, and stated they were working through some sort of issue. I left and they called me the following week. I went in on that following Thursday to get the part replaced, and was told it would be done by the end of that day. I was planning on traveling across the country that Friday to help care for a sick family member, and I made these plans clear. They promised the vehicle would be done that same day. At 4pm they communicate with me that the they cannot program the part and the tech that is capable of it already left for the day. They asked if they could work on it first thing the next morning and get back to me. I ask what time it would be done the next day and was told noon the latest. I stated that was fine, but I could not push it past noon. They text me the next day confirming that noon is the latest, and I stated I would be there at noon to pick up the car. I get to the dealership at 12:30pm that day. As soon as I walk in the woman at the desk tells me "its not good." She tells me that there are further issues, and that it would be at least $10,000 to fix my vehicle. I ask why I wasn't called prior to me, once again, driving out to the dealership and wasting my time. I asked if I would still be responsible for the cost of the work they did that did not fix the vehicle. I was told the manager was out of office on bereavement and would need to get back to me the following week. I get a text that next week stating that I would be responsible for the total of the service to "repair" my vehicle. I never spoke to the manager.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Victoriahagerty, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (508) 832-9611. We look forward to hearing from you.

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5.0

5 Bertera is a great dealership.

5 Bertera is a great dealership. Caitlin was an awesome advisor and had my car done in a timely manner. 10/10 would recommend this dealership.

5.0

5 Bertera is a great dealership.

5 Bertera is a great dealership. Caitlin was an awesome advisor and had my car done in a timely manner. 10/10 would recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to see you soon!

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5.0

5 5 Original contact with internet person was great and

5 5 Original contact with internet person was great and visit was great really are a great dealership experience

5.0

5 5 Original contact with internet person was great and

5 5 Original contact with internet person was great and visit was great really are a great dealership experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jebralco1071@netscape.net, we are so happy to read such a great review about Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

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4.0

Good quick and easy The staff was friendly and very

Good quick and easy The staff was friendly and very helpful I like how they set up the auto pay so I don't have to worry about car payments

4.0

Good quick and easy The staff was friendly and very

Good quick and easy The staff was friendly and very helpful I like how they set up the auto pay so I don't have to worry about car payments

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Linkbento@aol.com, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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5.0

Highly recommend buying a car here!

Highly recommend buying a car here! Nice people and I they were able to help me get a better car than I even imagined!

5.0

Highly recommend buying a car here!

Highly recommend buying a car here! Nice people and I they were able to help me get a better car than I even imagined!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future. Best wishes, Bertera Nissan, Inc.

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5.0

Hans has helped me with leasing my past two cars and has

Hans has helped me with leasing my past two cars and has been great to work with!

5.0

Hans has helped me with leasing my past two cars and has

Hans has helped me with leasing my past two cars and has been great to work with!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Courtneywood0044, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! We hope to be of service to you again in the future. Best wishes, Bertera Nissan, Inc.

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5.0

Good service, professional attitude.

Good service, professional attitude. Clean environment, clean bathrooms The estimate time and price were really close.

5.0

Good service, professional attitude.

Good service, professional attitude. Clean environment, clean bathrooms The estimate time and price were really close.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Dragonstorm11, thank you so much for your positive comments about Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

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5.0

Very helpful Great experience.

Very helpful Great experience...quick time on my visit...good amenities..nice waiting area. I WILL RETURN IN THE FUTURE

5.0

Very helpful Great experience.

Very helpful Great experience...quick time on my visit...good amenities..nice waiting area. I WILL RETURN IN THE FUTURE

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Consumer response

I have always had great service from the friendly staff at Bertera Nissan. Great place.

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5.0

Jay, Mike and finance manager took excellent care of us.

Jay, Mike and finance manager took excellent care of us. Kudos to them for going the extra mile

5.0

Jay, Mike and finance manager took excellent care of us.

Jay, Mike and finance manager took excellent care of us. Kudos to them for going the extra mile

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!

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