Larry H. Miller Super Ford Salt Lake City

Great experience working with Tony. Good listening skills,able to aswere all questions. He reviewed -all the repairs with me.Nice to have Uber pick up also

Philip and Nick took very good care of me. I would highly recommend them to anyone shopping for a car. LHM Super Ford Store has been a favorite of my family for years.

Worked with Will Shields and bought a new Ranger. Him and the General manager Jason were super helpful and made the process as painless as possible. Would definitely recommend.

Went to look at a vehicle, they ended up giving me more than expected on my trade so I proceeded to trade in my car. Just a few things that I am sure they will correct.

I called earlier in the week to schedule an appointment for a TSB issue on the 2020 Ford Escape. I was asked for the VIN number and the TSB number. They then told me to bring the vehicle in on Friday at 8:30am and they would make the repair. It was necessary for me to rent a car while the vehicle was being repaired. When I arrived Tony took down the information. I again showed him the TSB number as well as the actually TSB bulletin. I left the car expecting an update at some point during the day. I finally received a voice mail from Tony at 4:09pm letting me know that my car was built after the date of effected vehicles on the TSB. I tried to text Tony several times but received no response. I called the service department to speak with the service manager. Unfortunately, my call was intercepted by Tony. I expressed my concern and frustration with him on why he didn’t look up the TSB issue when I scheduled the appointment or while I was there rather than having my car all day only to let me know at the end of the day it didn’t effect my vehicle. I asked him to transfer me to the service manager. Nate came on the phone and identified himself as the service manager. I explained my concern to him and he agreed that Tony should have looked up the TSB when the appointment was made or at least while I was there which would have eliminated my need to rent a car and my vehicle sitting at the servixe department all day. I asked Nate who would pay for my rental car for the day. He replied that I rented the car and that I would be responsible for paying the costs of the rental. There was really no apology from Nate or Tony and no offer to make it right. Extremely disappointed and frustrating. I asked Tony multiple times via text to provide your contact information to enable me to provide feedback however he never responded. It wasn’t until I picked up my car Monday morning that I asked him again for your contact information and he finally. I will never take my car to this service center again

Consistently terrible communication, repairs always go longer than expected. Inattentive, poorly trained, unknowledgeable sales team. They have been put on the "never again" list. Bad experiences all around.

Cars.com won't let me update the review I previously posted so here is a new one with the update and original. Update: I love the generic response, but I decided to give Abe a call. I called and left a voice mail last Wednesday and Thursday and have not received a response from him. The pattern of no response or real concern holds true for the service manager as well. The real kicker was today I got an email from Abe asking me to extend my warranty. That sounds like a great idea to buy something from a company that doesn't value it's customers. By the way if you go through their reviews you will see not giving updates and keeping cars a long time is a constant issue. I'm glad my radio wasn't broken or they would've kept my car for 7 weeks with no updates. Original: TL;DR - Too busy and unable to schedule effectively, leaving me with an unfixed car after 5 months. 10/13/2020 - Booked an appointment online for 10/14/2020 at 9:00 AM 10/13/2020 - Received text from Nate: Nate - Hey chris this is nate from lhm super ford! I see there is a apt for tomorrow and we are scheduling for that kind of work next week. please let me know when next week you are available. Me - If we could do Monday or Tuesday that would work. Nate - lets do tuesday 9:00?! Me - Sounds good. 10/20/2020 - Dropped my car off and as per previous text. They were surprised I was there and asked if I had an appointment. Nate was not in and apparently didn't mark that I had an appointment. 10/21/2020 - Was told car would be ready so I scheduled a ride to pick up car. Got there and was told they didn't have time to work on car and wanted me to leave it, which I did. Of course this is the day they told me to bring it because they would have time to work on it. 10/23/2020 - They had me pick up my car as they were waiting on the part needed and I needed to use my car. Told to bring it back next Wednesday, I asked what time and was told in the morning. 10/28/2020 - Dropped car off and again they acted surprised I was there even though they had told me to bring it in. Received text from Nate later in the day: Nate - Hello Chris, Nate here at Ford. Do you have a warranty on this car in addition to the factory warranty? We have found a leak in ac system and it is going to need a bit of work to get it corrected. The E brake was just an adjustment.. I will have a quote of the parts and labor in the morning. Me - Yes I have the extended warranty from ford Nate - checking that now. 10/29/2020 - Nate - Good news, parts are covered under warranty. Bad new, the evaporator is special order and should be here tomorrow. Based on the time of arrival will determine if we can get it done tomorrow night or not. Just waned to give you a heads up. 10/31/2020 - Sent a text message to get an update: Me - Is my car going to be done today or do we need to reschedule this? Nate - I'm sorry I missed you. I will return Monday morning at 7 am. Called in and was told my keys were locked in a technician's toolbox they couldn't get them. I asked if I could pick it up with my other set and they couldn't tell me whether my car was drivable or not. 11/02/2020 - Sent a text message since I have had no response. Me - Can I get a status update? 11/04/2020 - Able to pick up my still broken vehicle. I was promised they would call as soon part was in and they able to install. 5 months later no call or follow up. Dealer Response Chris, It’s hard for me to address all of the frustrations that you’ve communicated in a single response, but I want you to know that we care deeply about our customers’ experiences and we take your review extremely seriously. I’d appreciate the chance to speak with you directly to help you find the answers and resolutions you are searching for. Hopefully you will give me a call at your earliest convenience and we can get to the bottom of this together. Thank you for your time. - Abe Carter, Service Director, 801-488-1885

I looked up and down the Wasatch front for my truck. I found several to choose from at SuperFord. The sales process was low pressure and efficient. I will definitely be back next time I need to buy a car.

I made an 8:00 appointment for a few simple repairs. I was called a 4:00 to tell me the mechanic was just looking at the truck, that they would need to keep it through the weekend. I needed a parking brake release spring repair, which I paid for, and still does not work. I don't know how they stay in business.

The guys in your service department are friendly, helpful and great to work with! They do an awesome job! Thanks and keep up the good work’