Miracle Motor Mart East

I was having an issue with my 2021 Buick Encore GX. I would receive a Shift to Park error even though my vehicle was in Park. I scheduled an appointment to get my vehicle checked. On 11/24/24, I went to my appointment, I told Ms. Joette the issue I was having. She said it is a known issue in the Buicks. She will have it checked and get back with me. About an hour later she comes out to the waiting area and tells me that the part is not covered under my warranty. I asked why? She said, "it may be the location of the issue, something could've gotten spilled or anything." She said, "it would cost $310 to get it fixed." I was confused and not happy. I went to my Salesperson Big Johnny, who sold me the vehicle, and explained the situation. He immediately said, "that does not sound correct". He got on the phone and contacted the warranty company. He spoke with Yvonne. He asked if the part (the brake assembly) was covered under my warranty. She said, "yes, it is". Big Johnny, got off the phone and went back to the service department and let Ms. Joette know that he spoke with the warranty company. And the part is covered". Ms. Joette, told me she would order the part and let me know when it is in, so I can get the issue fixed. My rating of 4 stars, is due to Big Johnny going above and beyond to get to the root of the issue. If it was not for him, I would've been paying for a part that was already covered under my warranty.

I attempted to purchase a vehicle with this company, Tony Jackson was my sales rep and he was very aggressive, rude, impatient and very pushy. I attempted to purchase a 2019 Volkswagen Jetta and the vehicle had 3 check engine lights on. Tony called my personal phone, cursed at me and was very rude. Beyond unprofessional. I was also feeling very pressured into getting a warranty and he and Ray became very pushy when I declined an advised I would get my own. The vehicle was returned, due to me not wanting to sign the finance agreement with the 3 engine lights being on and also the AC was out. I thank God I didn't purchase the vehicle and saved myself the headache. I'd rather give my money to people who are honest and respectful and Tony was not AT ALL! Also wanted to mention, though I didn’t work with John much, he was always pleasant and professional anytime I showed at the location. Maybe had he been my sales person, my turnout possibly would’ve been different.

I purchase a vehicle that they promised me they will fix somethings on vehicle. It has been a nightmare, I have been there 3 times so they can fix vehicle. The first 2 times they called me said parts are in and when I get there they take vehicle in service and then inform me they ordered wrong parts. The third they called said the right parts are in so I went back for third time and they fix two of things and trying to get out of one repair they promised me they will fix. Had to fight for what they promised they will do for me to purchased the vehicle. So beware, they will promise you things so you will purchase a vehicle and not keep them. I live 30 minutes away from the place and they don't consider your time and money you spend on gas going back forth. This makes the fourth vehicle I have purchased from them after this experience I probably won't be back.

Definitely had a wonderful experience Ray and RC definitely we a blessing along with all the other staff... Very helpful and genuine 💜🕊️✝️👑😇

Fue un placer haber coincidido con Mike Salgado, nos apoyo en todo 10/10, excelente trato y nos explico sobre cada una de las propuestas que nos mostraron.... Realmente un buen lugar para adquirir un vehículo 👌

Best car buying ever. Tony was so friendly and helpful. Will definitely do business there again. Will recommend to family and friends for sure. Thank you

Mike Delgado is the ABSOLUTE Worst!!!! This subpar sales person ran mycredit without my permission after i expressly asked if it needed to be run again!!!! HE LIED TO ME LIAR also tried to tell me that my credit required many thousands down when carmax gave me 99 down IF HE TEXTS YOU> RUN@@ HORRIBLE EXPERIENCE

I instantly felt a welcomed soon as I walked through the door. Rodney was very patient with me with one of the hardest descions I had to make. He is definitely an asset to the company. Thank you so much Rodney! Maria

I had my car repaired at Miracle Car on East Main Street on the East side of Columbus ohio. I work with Sean who went above and beyond to ensure my needs were met. He went above and beyond to diagnose my car and delivered Superior customer service. Thank you Sean.

Rodney was Great at finding best choice of car for my situation. Definitely would recommend him as being the guy to go to for questions and concerns.