Keffer Kia

Excellent communication. Found exactly the car I was looking for. Buying process was quick and easy. Logan, Rocky, Courtney, and Mike all did a great job!

PLEASE BE CAUTIOUS WHEN BUTING FROM THIS DEALERSHIP. This has been the worst experience I have ever had when buying a car. We brought a car on April 8th, and three days letter the check engine lights starts flashing. That Saturday we immediately sent the car to the dealership to be checked out. They let us know that no one can work on the car until Monday, and that we will get a call from there once they find out what's wrong with it. Monday comes no call, Tuesday come we give them a call and they said we would get a call back later due to Wayne being busy. We speak to them later that day and he lets us know they didn't get a chance to work on the car, but they will the next. Next day comes no call from them, we call them and they let us know that they have to take the car to the LAKE NORMAN HYNDAI DEALERSHIP in order for it to be fixed. Thursday comes we are told that the car is being dropped and now we have to wait until hyndai gets back with them. We are calling them every single day after that trying to get an update on the car, and we are getting the same answer over and over. We go to the dealership that the car is suppose to be at getting fixed, and turns out the CAR was never there and still at Keffer Kia. So for three days we were being told that are car is there and that there nothing they can do because they have to wait for hyndai to fix it and yet it never made it to hyndai. So at this point we don't want the car, we can't trust anything theyre telling us...Also I asked two different reps is there a way that they can just keep the car because at this point we don't want it and they let us know that they can't. So if you purchase a USED CAR WITH THEM THEY WILL NOT TAKE THE CAR BACK EVEN IF SOMETHING HAPPENS TO THE CAR WITHIn THE FIRST THREE DAYS OF PURCHASE!!!!! PLEASE BE MINDFUL ABOUT PURCHASING ANYTHING FROM THERE

Terrible service. I'm not blaming the service man but I'm complaining about the KEFFER KIA dealership in Mooresville,NC in general or it could be cars.com for false advertisement. However I spoke with an associate on Monday made an appointment to view a vehicle for today, Wednesday .4-16-2025. I took time off work for this appointment only to get there and told the car was sold yesterday. Prior on Monday, I advised phone associate that I am traveling from another city in NC which is 1.5hrs away, cool. The phone associate sent me a link to show 3 names upon arrival. As we approached the dealership today, a sales associate greeted us and never once took me to see the 3 people that was on the text message I received. He said "they're just managers" he proceeded to type things in his computer and stated the car was sold yesterday. The least y'all could've done was made a courtesy call to me prior to my travel as I was NOT interested in the vehicle that the sales associate was pressing me to get. He consistently tried to talk me out of the vehicle I came for. I have my own approved financing through my bank and he was just trying to get commission as it seems. Terrible business and a waste of my day.

Rude and unpleasant experience! Was there to buy new Telluride, but many back and forth discussions between the Sales executive and team inside the room. Very sarcastic answers from the team inside the room.

I was in desperate need of a vehicle. I was recommended to try Keffer by my family. As soon as we pulled in the parking lot, we were immediately greeted by Rudy, our car salesman. He worked diligently to find the car I’ve always dreamed of. Thanks to Rudy, his manager Min, and the team, I was approved for my 2025 Kia K5!! I love my car and I will always do business with Keffer Kia.

starting working through recommended services. second one was axel due to leaking oil. asked if this would fix noisy bumpy ride and was advised yes it would. that was a lie. repair was quoted at 1100 and ending up being 2500. after i left i realized the repaid didnt actually address the original issue. now im out 2500 on something i didnt need right then. dont get your work done here. move along.

BEWARE!!! I purchased a Kia Sportage two years ago with an extended warranty, It has been well maintained with records. All of a sudden it started shaking so I took it to a mechanic and it needs a new motor. He said that it probably had this problem when I bought it. I am still making payments on this vehicle. My daughter purchased a Nissan Altima from there a few months later after I purchased mine. Four months after she bought it the transmission went out, and she is still making payments. So we both have vehicles that can't be driven and still making payments on. The transmission is $5,000 and the motor is $6,500. My daughter lost her job because of the lack of transportation and I have to rely on other people to take me back and forth to work. So if you want reliable transportation then do not purchase anything from Keffer Kia Mooresville.

Absolutely no customer support after the sell of a 2022 Kia Forte and now Keffer Kia is withholding money from a canceled Service Contract that was submitted on 03May to Tim Burke and with multiple phone calls to Tim Burke and Lorie Armstrong with no response as of 16Aug. I live 3 1/2 hours away and made the drive with the dealer promising to fix everything on 10Jun and still no resolution or check has been cut. Just check out the other reviews on Keffer Kia and take your business elsewhere. If management cares, feel free to get in touch with me. Next step is small claims court.

I called at 1122am today I was returning Mins call from last night. The person who answered the phone was so unprofessional I asked for Min and he said he will not be in for 45 minutes call back then..Didn't ask my name or he could help me with something,Very unprofessional

Loved the car, deal and customer service experience I had at Keffer Kia. Team was amazing and got me in the car I wanted at the price point I needed.