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Summit View Auto

(523 reviews)
Visit Summit View Auto
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–5:00pm
Tuesday 9:00am–8:00pm 8:00am–5:00pm
Wednesday 9:00am–8:00pm 8:00am–5:00pm
Thursday 9:00am–8:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm Closed
Sunday 12:00pm–3:00pm Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award
(585) 368-5954 (585) 368-5954

Reviews

(523 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Summit View Auto from DealerRater.

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Worst service over text/email. Think he needs more...

Worst service over text/email. Think he needs more training. Telling me you cant place a price on the value. WHY WAS BOB JOHNSON ABLE TO GIVE ME 2 PRICES. ITS CALLED A VIN AND PICTURES Called left message for store manager. He's just as bad.. No Worries. We RECEIVED THE BEST SERVICE FROM BOB JOHNSON CHEVROLET. HAD ENOUGH CASH TO BUY OUTRIGHT. YOUR LOSS. I HAVE PASSED THE WORD ALONG.. DO NOT DO SERVICE WITH THIS BUSINESS.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Jeanna, We are unclear exactly what you are referring to? We are assuming you are speaking of our dealership purchasing your vehicle given the fact you are stating that we were unable to place a price on the value? If you are in fact referring to us purchasing your vehicle? You are absolutely correct that we do not place a firm price on a vehicle without physically seeing it unless it is a late model vehicle. Unfortunately vehicles are not always as described by a customer. We apologize that you are not happy with our process however we are happy that in the end everything worked out for you.

The dealership was taking care of everything online so I...

The dealership was taking care of everything online so I didn't have to drive out there at first. Steve was really helpful, direct and kind.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Mixtape218, Thank you for your FIVE star review! Steve and Summit View Auto are happy to hear you had a good experience! We appreciate your business and look forward to serving you again in the future! We LOVE repeat customers! Summit View Auto : )

Ken was friendly, respectful, and patient with us during...

Ken was friendly, respectful, and patient with us during the car buying process. He explained every aspect as we progressed through the process. He exceeded our expectations by getting us a great financing rate. This was our 4th vehicle purchased at Summit View.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

1970mikechar, Thank you for sharing your experience with Ken and Summit View Auto! We are pleased that Ken was friendly, respectful and patient during your purchase! WOW! FOUR vehicles from Summit View Auto! We so appreciate your business! Again we look forward to serving you for the FIFTH time! Summit View Auto : )

Ken was very informative and friendly. Worked with me...

Ken was very informative and friendly. Worked with me through the purchase offers. They made it very quick and easy to make a successful good purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

jphillips060379, Thank you for sharing your experience with Ken and Summit View Auto! Pleased to hear Ken was informative and friendly. We appreciate your business and look forward to serving you again in the future! Summit View Auto : )

Thank you Summit view for great service. This was a early...

Thank you Summit view for great service. This was a early Anniversary gift and Ken was very efficient and quick. I recommend checking them out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Kie, Thank you for your review for Ken and Summit View Auto. HAPPY ANNIVERSARY! We appreciate your business and look forward to serving you again in the future. Summit View Auto : )

Ken was great... A pleasure to deal with. He handled...

Ken was great... A pleasure to deal with. He handled everything ... Even called my ins co for me. The dealership is nice and everyone was friendly. The Prius is beautiful! A fabulous find.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

rmarasco64 Thank you for sharing your experience with Ken and Summit View Auto! We are pleased that you were happy with Ken and the ease of your purchase! We appreciate your business and look forward to serving you again in the future! Summit View Auto : )

Our Salesman Steve was professional. I made a mistake on...

Our Salesman Steve was professional. I made a mistake on the purchase payment. He caught it and made sure money was returned. A Honest Guy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Ed K Thank you for sharing your experience with Steve and Summit View Auto! Happy to hear that Steve is very professional! Absolute 100%!!! We appreciate your business and look forward to serving you again in the future! Summit View Auto : )

Perfect place to find exactly what you’re looking for....

Perfect place to find exactly what you’re looking for. Kenny is the greatest salesman, he let me test drive the car and had it all ready for me the very next day. He made sure I was completely satisfied with my new car before I left the parking lot! Thanks Summit View !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Alexis S Thank you for sharing your experience with Kenny and Summit View Auto! We are happy to hear that Kenny made you feel totally comfortable with your purchase! We appreciate your business and look forward to serving you again in the future! Summit View Auto : )

If you are looking for a QUALITY used car this is where...

If you are looking for a QUALITY used car this is where you want to go. Dealt with Steve great personality not too pushy. Paperwork was done with ease and fully explained everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

droby180, Thank you for sharing your experience with Steve and Summit View Auto! Happy to hear that you felt our vehicles were Quality and that Steve has a great personality! We appreciate your business and look forward to serving you again in the future! Summit View auto : )

Alex made purchasing a car a painless and stress free...

Alex made purchasing a car a painless and stress free experience. He was helpful and clear with the details. I would definitely recommend him to other buyers and look forward to dealing with him again for future purchases.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Ajhart04, Thank you for sharing your experience with Alex and Summit View Auto! We are happy to hear that Alex was very helpful to your transaction and that you recommend Alex to others! We appreciate your business and look forward to serving you again in the future! Summit View Auto : )