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Gates Honda

(378 reviews)
Visit Gates Honda
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 1:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–7:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–1:00pm
Sunday Closed Closed

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New (877) 290-8942 (877) 290-8942
Used (877) 217-4294 (877) 217-4294
Service (844) 338-9550 (844) 338-9550

Inventory

See all 167 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2006.
The Gates Auto Family is celebrating a century of providing customers throughout Kentucky with quality new cars at fair prices. Gates Honda brings that same excellent service to the Richmond community and our neighbors in Lexington, Frankfort, and Winchester. When you shop with us, you'll see what a difference a family-owned Richmond dealership can make. We want our customers to feel like family, too. Our friendly and knowledgeable sales team will take the time to get to know you and your automotive needs. We'll also answer your questions and address your concerns with honesty and accuracy.

Service center

Phone number (844) 338-9550

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–1:00pm
Sunday
Closed

Meet our employees

Reviews

(378 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gates Honda from DealerRater.

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I know nothing about buying from the New Sales, but I can tell you that Bill Henderson and Les lied to me and my wife. Please read carefully before going there to buy through their bankruptcy program! We were sold a 2022 Nissan Rogue FWD for 28,000 after everything. Was told that those vehicles were 40,000+ new, first lie…. Second lie, the payment was very high from the start but we were told that after a year that the payment would come down by at least 200.00! Well folks a year is up and I’m still paying the same amount as every month goes by Les tells me we have to wait another month before he can see if he can refinance this vehicle. The market isn’t good for this vehicle, which isn’t our fault at all! No we are at least 12,000 upside down in this vehicle after a year and the payment is still the same. I would give these guys 0 stars if it would let me! “Buyers Beware” I took time to warn you, that’s all I will say!!!

I know nothing about buying from the New Sales, but I can tell you that Bill Henderson and Les lied to me and my wife. Please read carefully before going there to buy through their bankruptcy program! We were sold a 2022 Nissan Rogue FWD for 28,000 after everything. Was told that those vehicles were 40,000+ new, first lie…. Second lie, the payment was very high from the start but we were told that after a year that the payment would come down by at least 200.00! Well folks a year is up and I’m still paying the same amount as every month goes by Les tells me we have to wait another month before he can see if he can refinance this vehicle. The market isn’t good for this vehicle, which isn’t our fault at all! No we are at least 12,000 upside down in this vehicle after a year and the payment is still the same. I would give these guys 0 stars if it would let me! “Buyers Beware” I took time to warn you, that’s all I will say!!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Consumer response

Please work on how Bill Henderson and Les sells vehicles! They have been dishonest with a bunch of people other than myself! I’ve read almost the same reviews that I have posted and something needs to be done about how they sell vehicles!

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Don’t mess with Les and Bill in the bankruptcy financing department. They lied from the start. Sold us a 2022 model fwd Nissan Rogue that dropped 12000 in less than 6 months. They charged us almost 28000 for a used Rogue knowing they could have put us in a new one for the same price or even cheaper. Told us in one year they would refinance for a cheaper payment, there was the first lie!!! Second lie, now that the year is up we are told that the market is down on this vehicle and we would have to have a high credit score to get it refinanced! Ive taken time out of a busy day to write this so All I can say is “Buyer Beware”

Don’t mess with Les and Bill in the bankruptcy financing department. They lied from the start. Sold us a 2022 model fwd Nissan Rogue that dropped 12000 in less than 6 months. They charged us almost 28000 for a used Rogue knowing they could have put us in a new one for the same price or even cheaper. Told us in one year they would refinance for a cheaper payment, there was the first lie!!! Second lie, now that the year is up we are told that the market is down on this vehicle and we would have to have a high credit score to get it refinanced! Ive taken time out of a busy day to write this so All I can say is “Buyer Beware”

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Bruce our car sailsman was very helpful. Helped us find the car we were looking for. Not pushy at all, which I like

Bruce our car sailsman was very helpful. Helped us find the car we were looking for. Not pushy at all, which I like

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Worked with several Honda dealerships in Central Kentucky to find a new Civic. Called Gates Honda and talked with Ariq Skinner, who was more than willing to help out. He quickly got back with me on a price that was hundreds less than other dealerships. We live over an hour away, all paperwork was prepared and ready to go when we got there with no surprises. The entire process was highly professional and very efficient. Will definitely be doing business with them again. Thanks Ariq.

Worked with several Honda dealerships in Central Kentucky to find a new Civic. Called Gates Honda and talked with Ariq Skinner, who was more than willing to help out. He quickly got back with me on a price that was hundreds less than other dealerships. We live over an hour away, all paperwork was prepared and ready to go when we got there with no surprises. The entire process was highly professional and very efficient. Will definitely be doing business with them again. Thanks Ariq.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Great salesman. I recommend Bryce Tapp to anyone. He was such a pleasure to deal with. His communication was great and he did what he said he was going to do. The others at the dealership were very friendly also.

Great salesman. I recommend Bryce Tapp to anyone. He was such a pleasure to deal with. His communication was great and he did what he said he was going to do. The others at the dealership were very friendly also.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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I have bought 2 new vehicles there and happy with the staff and service as well, I own 3 new Hondas, the last I purchased was a 26 Civic Hybrid, I did ok on the deal, the only issue I had was being told that I was getting the best deal that they have ever given there....I've bought over 20 new vehicles and wasn't born yesterday and don't really like being treated like I don't have a clue

I have bought 2 new vehicles there and happy with the staff and service as well, I own 3 new Hondas, the last I purchased was a 26 Civic Hybrid, I did ok on the deal, the only issue I had was being told that I was getting the best deal that they have ever given there....I've bought over 20 new vehicles and wasn't born yesterday and don't really like being treated like I don't have a clue

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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I tried out all three Honda Dealerships in Centrak Kentucky. Gates was without a doubt the superior experience. Purchasing was a hazzle-free & efficient process. Chris House wss excellent. He responded quickly tp all my E-mail inquiries. Would I go back should I ever need another vehicle? Yes I would. Well worth the trip from Lexington.

I tried out all three Honda Dealerships in Centrak Kentucky. Gates was without a doubt the superior experience. Purchasing was a hazzle-free & efficient process. Chris House wss excellent. He responded quickly tp all my E-mail inquiries. Would I go back should I ever need another vehicle? Yes I would. Well worth the trip from Lexington.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Excellent experience. Kris was awesome and I will be returning for any honda purchases i make in the future

Excellent experience. Kris was awesome and I will be returning for any honda purchases i make in the future

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to give us your feedback! We appreciate your support.

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Chris House was a very professional, knowledgeable, and personable salesman. He made the purchase easy and hassle free. We would recommend Gates Honda and Chris House.

Chris House was a very professional, knowledgeable, and personable salesman. He made the purchase easy and hassle free. We would recommend Gates Honda and Chris House.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your review!

Consumer response

Highly recommend Gates Honda dealership

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Have bought four automobiles and been great experience each time very curtious people to deal with.

Have bought four automobiles and been great experience each time very curtious people to deal with.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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