Gillman Honda Houston

Horrible experience. I was set to purchase a Civic SI from another dealership. The salesman Pablo from Gillman promised me he would get me the car drive out under 40k. I told him I had a deal in the works for just that. He said they would give me a sweet deal. Convinced me to drive out of my way after work for this “deal”. I get there and the first offer is 41k+. xxx! We haggled, but at this point I was just pissed. I walked and lost my deal at the other dealership because I didn’t put money on the deal. So yeah, both Gillman Hondas I went to were shady. Be careful with these guys.

AVOID this place like the plague. I read the reviews and still decided to go. What a mistake - do yourself a favor and find another dealership! The short story is, I flew in from California, I drove over two hours to make it to an appointment at Noon and I arrived at 12:06 PM. That morning, I received several texts and a confirmation of the appointment. I was advised that the vehicle was moved to the front and was ready for me to test drive. The salesperson warmly greeted me, took my information, disappeared and returned with the sales manager. We all know, this is the moment it's about to get weird. He starts making excuses, meow, meow, meow...bottom line is the car isn't drivable. Are you flippin' kidding? Nobody called to tell me that? I gave this place a shot because it was THE car I wanted at the right price, and I trust the Honda brand. This place does not exemplify HONDA as a brand. Don't let the name fool you. Do yourself a favor and AVOID, AVOID, AVOID.

My Honda Pilot 2016 AC was not cooling. Took to Gillman Honda Houston. After a day, the service consultant Carlos Pineta called me and said Compressor and Condenser need to be changed and it would cost $3400. When I told him I will fix my AC in another shop as you are expensive, he ask me to pay $2700 and then when I told no, he changed to $2250. After 5 days, they "fixed" my AC. Drove 1 day and noticed that AC is not cooling again. Took back to the Gillman. Afer 2 days, he told me AC hose is leaking, and he asked for $1000 to fix, and this is not covered by previous service warranty. In total, my car was in the shop sitting for 10 days with 2 AC repairs costing me about $3000.

My Honda Pilot 2016 AC was not cooling. Took to Gillman Honda Houston. After a day, the service consultant Carlos Pineta called me and said Compressor and Condenser need to be changed and it would cost $3400. When I told him I will fix my AC in another shop as you are expensive, he ask me to pay $2700 and then when I told no, he changed to $2250. After 5 days, they "fixed" my AC. Drove 1 day and noticed that AC is not cooling again. Took back to the Gillman. Afer 2 days, he told me AC hose is leaking, and he asked for $1000 to fix, and this is not covered by previous service warranty. In total, my car was in the shop sitting for 10 days with 2 AC repairs costing me about $3000.

I was researching and found a 2019 Honda Odyssey EX-L on Cars.com. It list for $20,995 plus TTL and MVA. The vehicle has 160,000 miles. I didn't know what was a MVA till the sales person explained that Gillman Honda marked up about $2,500 on the list price due to high demands of the used cars market. I was confused. The sales person called me back and said that what if he can get the manager to reduce or waived on the MVA mark up price. Can they earned by business today? I said sure. He called back and said his manger just sold the vehicle. Ok. It was available 10 min ago and now it sold? I don't understand used car business. I checked with Vroom, Shift, Carmax, Carvana and they don't have MVA mark up because of the high demands. I am disappointed with Gillman Honda the way they haggle their pricing. I hope the managers there review my disappointment and have better upfront pricing in the future. This is one of many the reasons gave dealership a bad reputation.

I went to the southwest location to have my car serviced. I was given 3 different appointment times to return to have the work done. They were working on getting my financial agreement done as I was informed. The agreement information was not the same as I was informed. I waited for several hours to get back information on the diagnostic report on one occasion. I could not accept the financial part changing. I asked for a refund of my diagnostic fee and was denied that Also.

Friendly, courteous and professional staff. We liked the vehicle we test drove on our initial visit, bit could not agree on the price. But after a follow-up phone call the next day with, and initiated by, the General Manager, we were able to agree on a mutually acceptable deal and purchased the vehicle.

Subject: My 2017 Honda Cr V had a serious problem, and the official Honda service ignored the main problem and gave advice with misdirection to solve the problem. Failure Symptoms: All warning signals popped out from the dashboard screen (even low tire pressure), first siren-like sound from the car, then an excessive amount of smoke from the exhaust system with burned oil smell, lack of acceleration, and no more speed than around 50 mph. Honda Gillman’s Diagnostic: Their first diagnostic was the P0299 Turbocharger underboost problem, and others (you may find details attached). Then one hour later, they reset the system and made the second diagnostic, and they have found no confirmed DTCs, pending DTCs as random misfires, and others (you may also find details attached). Their recommendation was the injection system must be changed, and I need to pay between $1200-1300 for this. I asked them if they were sure that the car would be repaired this way; and they said that if the problem persists after this process, they will take care of the turbocharger. In other words, they did not know whether the repair process they were going to do would solve the problem or not. It seems that they have no idea what they are doing, or they want to just make extra charges till they can solve the problem for real. When I asked about the powertrain extra warranty which was sent for my car by Honda with a letter, they told me that they could not give any information unless the injection change process is done. The service clerk who wrote my email address incorrectly on the service form told me that he never experienced such a car problem in his life. Overall, with all my weird and unacceptable experiences in the Honda service, I did not find their approach as solution-oriented. I told them that I would complain about them to Honda USA and everyone who would be interested. The service clerk said that I am free to do whatever I will. What a customer-oriented approach, isn't it? So, I was not able to drive my car to another Honda official service to get different advice and pay another $167 for a diagnostic, because of my car’s condition. For this reason, I chose an independent mechanic company from a mile away from Honda Gillman to solve my car problem. That company made a diagnostic and found that the turbocharger is dead. (You may find an attached video file of the turbocharger) They have changed the turbocharger and cleaned the oil system from debris that is coming from failed turbocharger blades. Now my car runs fine although they did not replace the fuel injection system which was recommended by the Honda Gillman service.

Mark at Gillman Honda in Houston was so very helpful! He was professional, polite and patient. Thank you Mark for helping us! We appreciate you

The customer service provided by Hamdi Alsadat was excellent. He worked hard to make the sale, the communication was excellent, and he was involved until the truck shipped off the lot. Very impressed and highly recommend.