Gillman Honda Houston

This is a third time i have had bad experience at Gillman Honda. This time i got Service Director involved due to bad behavior and attitude demonstrated by one of their employees. She would not apologize or offer any compensation despite absolutely terrible customer services and rip-off prices even though i had pre-paid maintenance contract. Honda should take away the dealership license as they don't know the meaning of customer services.

I made an appointment for my wife's car to do some warranty work. When I got there, the tech couldn't figure out what the recall was or why I was there (even though the tech that made the appointment noted both). Then they charged me $150 to tighten the oil cap because it wasn't covered under the warranty. To top it all off, they said the issue I brought it in for wasn't broken so they wouldn't fix it. If you want to throw your money away, you can go there. My wife always took her car there for regular maintenance, but never again. Ironically, I'm in the market for a new lease and my old lease was with Gillman. They just lost a customer over $150.

I am a disgruntled potential customer that would like to share my experience today at your dealership. I hope this gets escalated so that it can be corrected. Today, my mom and I were in the market for an accord. After visiting Big Star and Clearlake, Clearlake gave me a great deal, everything was lined up, except one thing- they did not have the car in stock. They would have to do a trade, and it would be ready for pick up on Tuesday. So I decided to call your dealership for a quote and availability. Nick answered, said the car is in stock, gave me a solid deal: beat Clearlake by $100 and will match the special interest rate, pending credit. At the time, my mom was weary of visiting two dealerships so she did not want to visit a 3rd. So she did the online credit app, sent me in to iron out all the numbers, and went to work. If the numbers were good, she would come in to sign. When arrived, I was greeted by Nam Nguyen, friendly guy, who helped me. The deal was made. Then we went to finance. I was initially helped by Matt. After he did some crunching, he told me the interest rate would be over 5%. I questioned it, I was told that it would be 2.9% special rate, and my mom’s credit was over 800, it should qualify for it. He explained that with special pricing, I cannot receive special interest. I stated that’s not what I was quoted before I came in. He then stepped out of the office, and when he returned, he told me Javier will help me. Confused on why I’m being passed around. Javier asked me my age, and told me in order to buy the car, I have to be on the loan as well. I told him I do not want to be on the loan, my mom’s credit and income should be enough. He then advised me that since the car is for me, I have to be on the loan or else it’ll be considered a straw purchase, and that’s illegal. I questioned it, so how is it possible that parents buy cars for their kids to go to college, or when people buy cars as a gift. Father’s Day, Mother’s day, anniversary, Christmas, whatever the reason shall be. His reply, “only if they are under 18”. It still didn’t make sense but I responded, “I never heard of straw purchasing, I just learned something new. But regardless, I’m not under 18, and if I have to be on the loan, then it’s a deal breaker, I guess we won’t buy today” His reply, “if you don’t buy the car from us today, I will call all the banks and tell them you’re doing a straw purchase, blocking you from buying it somewhere else”. At that moment, I took it as a threat, strong arming me, forcing me to apply by his rules or else. Is that how Gillman treats their customers? Angry, I walked out his office. Of course he tried to stop me, and said he’s willing to make a deal. I was too angry to hear what “deal” he had to offer, so I left. We have purchased many cars throughout the years, but never once have we been treated this way. It’s very frustrating. If your dealership considers it a straw purchase and cannot sell, then so be it. But is threatening a customer apart of the process, is it necessary? I just want to share my experience, but I also hope someone can explain what just happened. Thank you for your time, I look forward to hearing back.

There is a reason why this dealership has the lowest rating in Houston. I paid $135 to get a diagnostic test, which they then recommended some costly repairs. The $135 diagnostic test goes toward the repair so you can always expect a costly, unreasonable repair. I had asked for an explanation on what needed to be changed out and the salesman pretty much told me everything I wanted to hear, to get me to agree to the repair. To avoid any miscommunication, I had him look up pictures of the pipe set on the internet and also show me fuel injectors in person, so I knew exactly what was going to be replaced. Once the "repairs" were done, I opened up the hood to verify the repairs and EVERYTHING WAS EXACTLY THE SAME AS IT WAS BEFORE THE REPAIR. The Service Manager gave me an explanation of the invoice. It turns out the salesman explanation on the repairs were inaccurate. It was truly a deceptive sales practice because everything prior to the invoice was just a verbal agreement. The invoice did not reflect what the salesman told me was going to be replaced. Lessons to be learned at dealerships: 1. Avoid dealerships with low ratings. This dealership has the lowest rating in Houston. 2. Get what is going to be repaired in writing, before agreeing to the repair. Make them be as specific as possible or else they can change and charge whatever they want on the invoice. 3. Ask to get the old parts that were replaced. This is to verify that they did the replacement and not just did some quick repair. 4. Open up your hood and verify that they changed the parts as indicated in the bid.

I went to Gillman honda for my A/C repair, the service consultant (James) said they have to diagnosis and it can cost up to $150 and they will do it next working day. I said ok and dropped my car there. next monday he called me and said it will take more time to diagnosis and cost $450 total. I said ok do it. I called several times for progress but no response so i went directly to there location, they said it will take some more time and they will update me by next day. I said ok and came back. next day james called me and said after diagnosis, they said A/C control unit has to be replaced and it will cost up to $1200, I just said no i will come and pick up. I went there and paid $450 and asked james to write down part number he written it on the invoice. later I bought that part in online store for $50 and replaced it but still A/C not working. I called james and asked is it a genuine reason he said his mechanic conformed it is the only problem, so I returned the part I bought in online. later I verified some of A/C circuit diagram and bypassed relay, my car compressor clutch engaged and when i checked R134a it was low, I filled it and put the relay back to its place and checked, that's it my car A/C worked normally. I didn't replaced any parts. The climate control system works fine, If i agreed with them I might loose $1200 for false repair. But any how I lost $450 for their wrong diagnosis and lot of time. Before going to this dealer think twice and spend some little time on self research.

I went to Gillman honda for my A/C repair, the service consultant (James) said they have to diagnosis and it can cost up to $150 and they will do it next working day. I said ok and dropped my car there. next monday he called me and said it will take more time to diagnosis and cost $450 total. I said ok do it. I called several times for progress but no response so i went directly to there location, they said it will take some more time and they will update me by next day. I said ok and came back. next day james called me and said after diagnosis, they said A/C control unit has to be replaced and it will cost up to $1200, I just shocked and said no i will come and pick up. I went there and paid $450 and asked james to write down part number he written it on the invoice. later I bought that part in online store for $50 and replaced it but still A/C not working. I called james and is it a genuine reason he said his mechanic conformed it is the only problem, so I returned it. later I verified some of A/C circuit diagram and bypassed relay, my car compressor clutch engaged and when i checked R134a it was low, I filled it and checked, thats it my car A/C worked normally. I didn't replaced any parts. If i aggread with them I might loose $1200 for false repair.

Gillman Honda did not provide cargo net when I bought a new Honda Accord. The dealer transferred cargo net with other stuff from my trade-in Toyota. Because Toyota net was much shorter, it pulled off trunk on one side. When I went back and asked for a replacement, Gillman Honda dealer denied wrong-doing and refused to provide me the net and asked me to pay for it. Don't buy anything from Gillman Honda. Wally from Houston.

In May we got an oil change on my wife’s 2014 pilot. The next day I saw a puddle on my garage floor. Hoping it wasn’t anything serious, I crawled underneath to discover the drain plug had not even been tightened snug. An observation of the dip stick revealed it was really overfilled. — Gillian has a reasonably advertised price for their synthetic oil change which attracted us to them but If I have to go back and get dirty, drain the oil to the correct level, tighten the drain plug and double check their work, I’m better off doing it myself. — the thing they didn’t fail to do was give us a list of costly repairs they recommend we have them do. - expected better

I have a 2018 Honda Civic EX. Everytime I go for an oil change, they always tell me its time for tire rotations and alignment. This time was a guy name Martinez. I just got those done couple of months prior and I told that to the Honda employee. He said alignment needs to be done every 15,000 miles and tire rotations every 5,000 miles. I told him that I have got those done already when I came to get my very first oil change. My car only has around 12,000 in mileage and he knows that. He still stared at me in the face and said "so, do you want to do them or not?" I told him "NO, I have already got them done when I was here for the free oil change!" What's surprising is that I went to Gillman Honda three times just for oil change and a different person everytime told me I need alignments and rotations. I thought everthing that's done to my car at the dealership are all on records. Couldn't they just look it up and see that I don't need them!!!

We bought a honda accord sport 2019 in February this year, all the procces took so long, after we get home we found plenty of issues with the car, overspray paint, quarter window damage, dirt under clear coat paint. This is unbelievable that a dealer doesn't inspect vehicles before selling. We send plenty of emails to the dealer about all this issues and finally they agree to do repairs, this is not the point if you're paying for a new vehicle you're not supposed to take it for repairs. After all this that we took the car to the dealer they don't repair properly and just make you waist your working days, miles in your new vehicle, stress, waisting money and more inconveniences , they don't really care after you buy the vehicle, that's all they want sell and sell not matter what! Don't care about costumers, we took the car to the dealer because they have to replace the quarter window and leave the car for 2 days, we had to call and call and see if the car was ready, they took so long and went for the car we expected it was ready, but what the say is you have to bring the car back to tint the window , this is so disrespectful, after this we took the car and they tinted the window, now a week after the quarter window is falling off, they don't glued good, i contact service and leave a message and no response at all from them, no even from the dealer manager, im completely dissatisfied with the terrible experience and gillman honda because I think I bought a brand new car but what i get from the dealer is a LEMON vehicle. I recommend everyone not to buy at this dealer if you don't want to regret for the rest of your life. They just played with costumers , they don't disclosed issues with vehicles before you buy , please don't even consider to give a try at this dealer and don't buy at gillman honda.