Reviews
Write a reviewA very different kind of dealership
After buying a handful of new and used cars, I thought I had the dealerships all figured out. Yesterday I had just left a lot after being frustrated with the dealers' shenanigans. My next stop was Wilsonville. I had a brief phone conversation with Ashlyn and immediately got the impression that this dealership was different. I told her that I wasn't going to put up with any games. She told me that they don't play those games and I actually believed her. Turns out she was right. I was helped by Geri. It felt like I was speaking with a good friend. She was kind and concise, helpful and well informed. It truly felt like she was trying to work "with" me to meet my needs. She explained how Wilsonville is trying to be different from the rest. I could clearly see the difference and hope it becomes a trend. Teri helped me finalize the paperwork. She was just as great as Geri. Both Geri and Terri had my best interests at heart including helping expedite the process as best they could. Also, the dealership is gorgeous and the test drive route is scenic and beautiful. When I got home my wife said our neighbours were also raving about Wilsonville. I'm a very satisfied customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Trevor, thank you for taking the time to write this review and for the kind words about our staff, facilities, and even test drive route! We always appreciate customer feedback and I am glad to hear that we were able to provide exceptional customer service for you. We highly value your recommendation and please call with any questions. Sincerely, Bob Moore General Sales Manager Parker Johnstones Wilsonville Honda
Lap your competition.
My wife and I have purchased over a dozen new cars over the years and NEVER have we had an experience like dealing with Parker Johnstone Honda in Wilsonville. Mike Kolb was actually there to help. Not just to try and sell a car, any car you aint leaving without buying a car from us kind of deal. What a breath of fresh air that was. He showed us the options and helped define the different attributes between the models and never once did we feel like we were being herded in a direction to buy more than we were looking for. Brandie Weppler from Finance was was great to work with. She had us through the mountain of paper work in a jiffy. As I mentioned before, my wife an I are experienced buyers and we know what we need, Brandie was sure we understood our options in a most respectful way and understood our wishes. My wife and I have only one regret and that is this is our first time dealing with Parker Johnstone Honda. We wasted all that time, energy, and had to experience to many bad feelings struggling though the sales process with all those other auto dealerships in the past. Many thanks to Michael Kolb and Brandie Weppler for helping make our day. You folks were Great! "6" stars.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write this review. It is great that our team was able to provide exceptional customer service during your visit. We highly value your recommendation and please be sure to call with any questions. Sincerely, Bob Moore General Sales Manager Parker Johnstones Wilsonville Honda
Family!
I have been going to wilsonville honda since i bought my honda civic hybrid 4 years ago and i wouldnt want to go anywhere else. Everytime i enter the service department they always make me feel like im at a family reunion because they care so much about their customers and really fight to get us the best price and service. Kristina is my favorite service gal :) She is by far the best and always goes out of her way to help me with my hybrid and she is always willing to listen to me and give me advice. I recently took my roommate to wilsonville honda to purchase her new car and she was always blew away by the service. All i can say is once you go there you'll never go to another dealership!! Love you guys!!!!! Sincerly, Joanna Cook :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Joanna, thank you for this marvelous review and all of the kind words. We work hard to provide a hassle-free and overall memorable experience and it seems we have hit it out of the park! We highly value your recommendation and look forward to assisting you with your vehicle needs in the future. Jose Moreno | Service Manager
New car purchase at Parker Johnstone's Wilsonville
I just had a great experience purchasing a new 2014 Honda Accord EX at Wilsonville Honda. From the time I walked into the dealership I was greeted warmly by customer rep Michael Kolb, with whom I spent a few hours choosing the vehicle I was looking for and navigating the process of finalizing the purchase. Michael was very friendly and knowledgable about all of my options, and facilitated a smooth and painless experience for me, without any uncomfortable high-pressure sales tactics. Brandie Weppler, the finance agent, handled all of the purchase details in a friendly and drama-free fashion to finish off an overall great car-buying experience. I'd gladly recommend Parker Johnstone's Wilsonville Honda to everyone. Kevin Holmes
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing this great review for us! We always appreciate customer feedback and I am glad that our team, namely Michael and Brandie, were able to provide a memorable car-buying experience. We highly value your recommendation and please call with any questions. Sincerely, Bob Moore General Sales Manager Parker Johnstones Wilsonville Honda
Great service
Jeannette & Christina are fabulous! Helpful, friendly and welcoming. I dropped off my car & keys in the drop box prior to the shop opening; my car was serviced on time and I received a call informing me it was ready to pick up. No guess work!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kathy, thank you for taking the time to write this review. It is great that our service team was able to provide a simple and hassle-free service for you. We highly value your recommendation and please call with any questions. Jose Moreno | Service Manager
Great service
From the moment I drove up to the service dept., I was assisted. Everything about the service that was going to be performed was explained in detail. All questions I had were thoroughly answered. I observed that the service dept., was very busy for a Monday, and that all of the customers were treated well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Andrew, thank you for writing this review for our service team. It is great that we were able to provide exceptional customer service during your visit, and noticed our hard work throughout the experience. We highly value your recommendation and look forward to assisting you with your vehicle needs in the future. Jose Moreno | Service Manager
Kristi did it again!
Kristi offered us affordable solutions to our repair needs. She updated us along the repair process and gave us a time our car would be ready, washed and vacuumed. This is not a one time visit. We bought our car from Jay Lee Honda (now town and country Honda) but the service there is less than stellar. As long as the service and quality of the repairs remains at this superior level, at Parker Johnstone Honda, you have a customer for life! Thank you Kristi!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Larry, thank you for all of the kind words and for taking the time to write this review. We always appreciate customer feedback and I am elated to hear that we have earned your trust. We highly value your recommendation and please call with any questions. We look forward to assisting you with your vehicle needs in the future! Jose Moreno | Service Manager
Honda Pilot
After looking at other cars when we found the Pilot it sold itself. Living in Salem and not having a good experience with the Salem Honda dealership I enjoyed shopping online finding the best prices at your dealership. Great salesman Michael Kinsman made it a very smooth transaction.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Brett, thank you for writing this review for us at Wilsonville Honda! We always appreciate customer feedback and I am glad that Michael was able to provide exceptional customer service. It is great that you were able to go on our website and work from there to find the perfect car for you! We highly value your recommendation and please call with any questions. Sincerely, Bob Moore General Sales Manager Parker Johnstones Wilsonville Honda
Wilsonville Honda
Very friendly and no pressure. I was not pressured into buying accessories or warranties that I did not want.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Pam, thank you for writing this review. It is great that our sales team was able to provide a memorable and overall welcoming experience for you. We highly value your recommendation and please call with any questions. Sincerely, Bob Moore General Sales Manager Parker Johnstones Wilsonville Honda
Great place to buy!
Liked the low key, pleasant atmosphere & VERY friendly sales staff. Like that they're on salary & not commission. Loved the people...liked the no negotiation.. liked the AutoTrader info as basis for the trade in.. loved the cookies & the water!
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
John, thank you for taking the time to write this review. It is great that our staff was able to provide a friendly and overall memorable experience for you. We highly value your recommendation and please call with any questions. Sincerely, Bob Moore General Sales Manager Parker Johnstones Wilsonville Honda
